Amazing experience. I'd recommend anyone looking for a car to try CarMax first...
There's zero pressure, tons of beautiful vehicles, and just an all around great place. Will definitely be buying from here in the future. They're willing to work with you if you don't have the best credit, and most importantly, they're just honest and transparent. Two very important things when spending tens of thousands of dollars.
Put it this way, it was great enough experience for me to come online and leave reviews all over!
Dealer leadership stepped up to resolve an issues with service. Things do go wrong with cars, and not every situation is pleasant for customers or dealers. However, the true test of integrity for any dealership is what they do to fix the problem, and make it right for the customer. In my case the senior management rolled up their sleeves, took responsibility, and made things right. Sometimes, the most important things you can learn about the true quality of a dealership is when something doesn't go quite right. Very impressive group of people. Would highly recommend to anyone.
by tye from celina ohio
January 6, 2019
legs room front and back is great power is awesome looking forward to the summer to see how is pulls my 39ft camper and jet skis
Jimmy was a pleasure to work with. Very helpful and knowledgeable. I bought a car for my son and when I picked it Jimmy told me to send my son down to see him so he could go over the car with him and help him set up his phone.
Good looking, fuel sipping, dependable daily truck
by EcoDieselFan from Austin, TX
January 24, 2019
It's a shame they stopped offering the eco-diesel in the RAM 1500, or I'd go buy a new 2019 4x4 now. This has been the most fuel efficient vehicle I have ever owned, regularly getting 31-32 mpg on long trips and averaging about 24 in town. It is the best looking full-sized truck on the market and very well made with tons of utility. Dealers call me all the time wanting to buy it back because it's in such high demand!
I was looking for a Subaru Forester to replace my 10 year old vehicle and chose Autofair for the close proximity to where I live. I was greeted by Serg Orlov when I arrived and he asked what he could help me with. I told him I wanted a new Forester and that I had researched the car models and options and knew what I wanted. I told him I wanted to drive one first and go to my home to ensure it fit in my garage which he happily obliged. Once we returned we went over all the packages of options and he searched for what I wanted. I wanted a blue one and that was nonnegotiable. I knew that meant I may have to alter my options to suit their inventory and I was fine with that because a few items I had not decided on. We found a few and I chose the one that best suited my needs. I was able to get the car I wanted in the color I wanted and got it for a price I felt comfortable with. Serg was very nice to work with. He answered my questions and worked with me to find me the car I wanted. I would recommend the dealership and Serg. I was happy to not have to go around to other dealerships to find what I wanted. Everyone we worked with there was helpful and they seemed like a family that worked well together. I look forward to dealing with them for my service needs. After being a 5 time Saturn owner I was not looking forward to having to negotiate to get what I wanted (at Saturn everyone paid the same price for the same car and options so buying was easy and less stressful). Serg made it a wonderful buying experience.
My husband and I planned on trading in our leased Toyota truck with the intention of leasing another vehicle. We planned on "looking" around, but after speaking with Glenn, he made our visit comfortable in a manner that we did not feel pressured. Glenn understood that this was not our first time in a car dealership and therefore, we knew what we wanted regarding price, etc. He respected that and addressed our requests in a straightforward and respectful manner. As a result, we leased a car during our first meeting.
Comfort and useful
by Mike D. from Lakewood
January 19, 2019
I always wanted a full size pickup truck until I found a 2 yr old truck that I can afford, it offers more space for household use and recreation versatilty without breaking a piggy bank.
I called a couple dealerships before coming across Drum Hill Autos. I spoke with John. He answered my call after hours and was extremely courteous and knowledgeable about the vehicle.
I came to the dealership the following day, test drove the vehicle and ultimately made the purchase.
I did NOT have to pay Mass sales tax and John personally delivered the vehicle to me in NH.
Thank you once again for the fantastic service and a great car especially for the price !
Mike's attention to detail made it a great experience
by Maddy from DealerRater.com
December 5, 2018
4.9 (1785 reviews)
I don't even live in New Hampshire state. I was visiting a friend of mine, for a birthday party & since I was in the market for a Accord ; my friend suggested we take a quick look at the dealership that was just two miles from his place. I was greeted by one of the managers & handed over to Mike. From the beginning he was very open about the pricing & what he can sell the car for. The fact of the matter is he called on the phone another dealer I had seen earlier, to compare the charges with me listing in, never seen anyone do that before. If you known what exactly you want & have a fair price in mind, my two cents is these guy will most of the time meet it or beat it. Thanks Mike for all the help. Happy Holidays to you & your family.
by Greek2me from Troutman, NC
January 12, 2019
Great truck. Lots of power and comfort and looks great. Highly recommend for everyday use, pulling a boat or camper or folks out of ditches in NC.
Excellent experience I have very bad credit and was in need of a car Rachel the online sales rep was very helpful and arnesto the finance manager worked incredibly hard to get me into a nice car with low mileage never had such a great experience at a dealership ever will definitely be going back next time I need a car
Very good truck
by Leaf fan from Edmonton
January 18, 2019
Has everything I need power seat,heated seats and steering wheel, back up camera, rides great on the highway,looks good,has remote start,power mirrors,v-6,navigation, would definitely recommend it.
Great people to do business Just like they say See it Love it Drive it home. Just what I did, love my new car thanks guy God bless
Love, love love mu truck!!
by Lmr103021 from JEFFERSON
January 5, 2019
This truck is amazing!! Great power, wonderful looks, fits my family well, and serves all of our towing needs. We have horses and goats and this truck provided the pulling we need to transfer our animals anywhere.
Walked in to look at available pre owned vehicles. Sean Good was very professional and helped us get a great deal on a vehicle that we loved. Sean made the process very smooth and easy to understand. Great experience, will never buy a car anywhere else.
I walked in to have an inspections sticker and lucked out to have it done in about 50 minutes . Phewww. The customer service rep as always was efficient ,kind and informative . This was a far cry from my last visit for an oil change and license plate bulb replacement which took 2.5 hours even WITH an appointment .
by moparguy from Kannapolis
January 7, 2019
I had a limited edition Ran Rebel (457 of 500). Best truck I've ever had. Awesome looks and HEMI powered. It had an air ride adjustable suspension which my wife loved because it made it easier for her to enter/exit.
We had been to 5 other dealers over the last 6 months. Each one said that I would have to "give up" one of the selected features...that the van I was looking for couldn't have everything I wanted. Jarred found one within 15 minutes of sitting with us....color, package, and a dvd player! He was kind and so helpful and never once made us feel pressured! We were done purchasing the van within an hour. I've been to other dealership where I've spent the whole day. The business manager was very thorough and personal. Made sure he went over everything and we were still out within an hour. I love the new van!
Scheduled a visit to the dealer with Nick in order to view and test drive a vehicle. He was very informative about the vehicle’s history and helped me understand the buying process was.
He was very friendly and helped me out with all of my questions and never felt pressured on making a decison.
From the moment that I arrived in the dealer I felt that I was in the right place, with the right salesman. Everybody was very friendly and the facilities were excellent.
I could recommend this place to anybody. My whole process went smooth. Ask for Nick.
Buying a car can certainly be a hassle, but my husband and I had a great experience @ Prime. Our salesman, Phelan, worked hard to get us the vehicle we wanted at a price we were happy with. He responded to our questions via text and email promptly and was extremely personable, even agreeing to a Fortnite danceoff with my 9 year-old. Although we live over an hour away from the dealership, we will certainly look to Prime when purchasing our next vehicle.
Great truck! Was well worth the price and more!
by JustinD from Riceville, TN
January 23, 2019
Love it! Has so many features that are so amazing! Very clean and reliable! Perfect size for our family of four and enough power to haul our boat and much more!
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