Our recent purchase of a pre-owned vehicle at Volvo Cars Tucson was completely stress-free and a very positive experience. Jacob Ray could not have been more professional. His approach was friendly, courteous and respectful. We were very impressed with him and the dealership.
My repair contact, max, was one of the most helpful i have experienced in the service—customer interface. My car (2007 FIT) certainly didn’t look great nor were the functioning systems healthy. Two experiences here in Green Vally I have felt were a rip off. Yet, based on my request to “check tires and equipment” set me up to expect a quick review and a go head to go north.
I was amazed in my acceptance to the diagnosis an repair needs of the Fit. I had dealt with you folks before and was very confident I would get an honest assessment and very high quality service job. Max identified 13 significant service needs. The bootom line was costly for a retiree but I never hesitated or worried about road problems. I took off to flag and the next day to Gallup moving like my porch-like fit.
You have combined all the elements of a great company- honesty, speed and a fair price.
My overall experience was amazing. My initial encounter with a sales staff member was not. The Sales manager made it right immediately. I have purchased vehicles here before but the end transaction couldn???t have been smoother.
I live nortwest and drive across town to havd my Ram serviced over the dealer in my area. The service manager Brandon has proved to me LHM is committed to great customer service and why I purchased my 3rd vehicle in the last 4 years. Keep up the good work!
Was able to schedule service to fit my calendar and once in the shop, the crew finished the job (recall on steering and regular periodic service--oil, etc.) very quickly so that I had little wait time.
Due to my experience with Mr Bruce Chamblain, salesman, I am broadcasting all over Tucson his superb knowledge of vehicles. Although I was stressed about making payments, he strategically showed me a payment plan that definitely set me st ease! Now, I'm a PROUD owner of a Hyundai Sonata Hybrid!! If all salesmen were like him, the fear of going to a dealership would be a thing of the past! Thank God for Jim Click and Mr Bruce Chamblain!
Overall a good experience. I'd shop at Jim Click Dodge again. I went there to buy a Caravan we first saw here on cars.com. It was just over an hour from when I got there, to when I drove off the lot with the new Caravan. Free oil changes & tire rotations for life is a nice plus. It's an older building / facility, but that's okay. Nice people. Paperwork was pretty straight forward and quick.
Ivan always take the time to explain everything and answer all of my questions! He is open, honest and always takes the most conservative approach to service! And he takes the time to place a personal follow up call to check in after the service has been done! Thank you Ivan!
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