I came to the dealership looking to trade two cars to buy one. They were able to find the perfect car for me, a 2017 GMC Acadia. The sales process was easy. Signing the paperwork was straightforward. However, I was told by the my sales person that she knew who traded in the car so that she would probably be able to get me a second key. After a week of waiting for the key to show up, I find out that there isn???t a second key and that I have to buy my own remote key for my vehicle. I think that they should have paid the money and provided me A second key. Now I have to pay for it out of my own pocket. It leaves a little bit of a bad taste in my mouth. So going forward, if you are planning to buy a car from them, be sure to write down everything that you expect them to provide you, especially if it is a used car. Tell them you want two sets of keys, otherwise you may end up having to pay for it yourself.
I am very much a last minute person and they always get me in Every time with amazing customer service! This week Mike from parts got me tires that are not easy to find within two hours of me calling and Charles fit me in the busy schedule within 2 hours also. Incredible service.
I didn't buy my RAM for St. J..... After I became tired of my local Dodge and Jeep dealer (in the Central Vt. area) continually cheating and charging me for work that should have been completed at no charge due to my warrantee, and while I was deployed to Afghanistan, the local dealer even charged my wife for 3 Brake jobs in a 1 year period, when she just brought it in for and oil change. Anyway after my local dealer tried to cheat me again, and I went to St J and explained what was happening and Charles and Mike (the service Managers) scheduled me an appointment, got my truck fixed free of charge based on the warentee. I drive over an hour to get my work done now from St. J Dealer, rather than driving the 10 minutes to the local dealer. "My hat comes off" to the St. J team, and will for now on continue to make all my purchases and work done, send my friends where I can TRUST who works for me!! GREAT JOB!!
No run around, straight to the point! Travis and company were great from the get go. I was looking at three other make of trucks, but loved the Ram. I didn't get straight forward in one of the other Dealers I visited. Overall a very positive, great experience. Will buy again from them.
I recently went to St J CDJR to get my Jeep's state inspection. It just turned a year old and was also due for a oil change so I decided to get that done at the same time. In all the years of owning several vehicles for both work and play, I've always changed my own oil. The cost of having them due it was less then I could have bought the oil and filter for. I was in and out with my new inspection sticker and oil changed in about 40 mins. St J will be doing my oil changes from here on out.
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