Our bad experience turned good
November 5, 2018
We were traveling with our trusty 2003 Town and Country, when it began making noises. The service folks at Phillips told us we needed a new transmission, but we didn't want to put that much money into the old van. So we walked into the showroom, looking a bit unhappy, because we really didn't want to buy a new van right after spending two expensive months in Florida and being two days away from our home. Fortunately, Mark Helfer came to our rescue. His pleasant personality and comforting ways helped us to calm down, enabling us to make the decision to purchase our new van. The young man in finance (Brad, I believe?) also was very helpful with his pleasant personality and reassurance that everything was going to be okay. He worked with our numbers until we felt comfortable with this purchase. We felt a little bit unhappy that we didn't have the time to order our van exactly the way we wanted it, and had to choose from the vans on the lot, but when we got in it to drive away, we noticed the floor mats that said "Anniversary Edition". We looked at each other and said "happy anniversary". It was our 39th wedding anniversary that day. I think we chose the right one. We drove it back home to WV, after hanging out in Ocala for a week, to break it in, and are now thrilled with it. I hope it gives us the same great service that our previous Town and Country vans have. Thank you, Mark, for making our bad experience turn into a good one.