Had an oil change and tire rotation. They found a oil gasket leak in the front and I returned several days later to have that taken care of. They provided me a loaner car on the day of the repair as it was an all day repair. Service was excellent, associate was pleasant and professional.
I just recently took my car for a 30,000 mile service as well oil change and tire rotation. As always, Michelle was professional and courteous in checking my car in and out that day! Jay and Heather were wonderful in setting up a loaner car for me as well! It is always a positive experience at Sullivan whether getting my car services or trading in for a new model!
My husband and I have been purchasing our vehicles and having them serviced at Sullivan Buick for 7 years now. We find the dealership to be very trustworthy, they behind their cars, always keep our needs in mind . Very pleased with Sullivan Buick they are very friendly and it is nice to do business with a dealership that remembers you. The sales person Bari Barlow was very informative, knowledgeable about the vehicle we purchased. Their finance department works with everyone Mark is very efficient and the owner Tony is a person you want to do business with over and over Thank you Tony, Mark and Bari for a great experience
I inquired on a vehicle and received a very prompt response through both phone and e-mail. Unfortunately, the vehicle that I was interested in had been sold earlier that day. They apologized for the inconvenience and even gave me a time frame for the ads to be removed.
I received a follow-up a day or so later to see if there was anything else they could assist with. I have my heart set on a very particular vehicle, so I declined, but the extra effort was appreciated - even more so because they have not continued to reach out after making it clear that I'm out of state and not looking for anything except that particular vehicle make / model and options.
I was shopping for a car for several weeks and finally found the Mercedes SL 550 at tis dealership, the price was right and the buying experience was absolutely fantastic, I would highly recommend them, thank you very much !
The wife and I had been looking for a newer Tahoe for about two months. During that time we had encountered every example of the negative aspects of buying a vehicle, pushy sales staff, no manners, vehicles not being what they were said to be, and worse! From the moment we showed up at Ocala BMW it was an outstanding experience! We were treated like long lost friends, offered coffee, water, etc. it was a complete pleasure start to finish!
I came in to service my 2012 Tiguan and left with a 2014 Tiguan!! Marek is a really good guy and he spoon fed me the whole way! I would not have done this if it was not for him!!!! I felt like it was a fair deal. I recommend Marek if you want transparency! Thanks Marek... You Rock!
Don was great, emailed me extra pics so I could see it since I was going to be driving up from Orlando. Got there and it was exactly as described. Whole thing took about 45 mins once I got there and I was on the way home. Great overall experience, would look there again for my used car needs.
Words can't express how thankful I am for the experience christine gave us. Car buying is already stressful enough. She was wonderful! I would recommend her time and time again ! A true professional.
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