New and Used 2020 RAM 1500 for Sale in West Springfield, MA

This past Christmas season, my Mother-in-law, my wife and I were heading out to Ohio from the Boston area to be with my wife's family. I had a 2013 Dodge Dart with roughly 55,000 miles on it, and it appeared to be in great shape, so we decided to take my Dart out to Cleveland for the 12 hour trip. Long story short, we didn't even make it out of Massachusetts, as we broke down on Route 90 at a rest area, the transmission DIED. We were over two hours from home at this point... I called AAA and they towed us to the nearest Chrysler Dealership, Metro. I walked into the service department visibly agitated at the situation, with my less-than-amused wife (who never wanted me to buy the Dart in the first place...) and my Mother-in-law in tow. Orlando greeted us, and offered the waiting room up to my wife and MIL while he and I figured out what we were going to do. Orlando understood my situation, and how my wife was clearly agitated with me -- and he made sure to do everything in his power to keep me out of getting in more trouble!! I got a rental from Enterprise while leaving the car with Orlando and drove out to Cleveland. Orlando called me the next day stating that Chrysler wasn't going to cover rental costs for me, and that the parts for my car were back ordered for at least a month. He instructed me to call Chrysler myself and gave me some ammunition to fight them with. Unfortunately, they wouldn't budge when I called. But, without me even asking him to do so, Orlando saw that the situation was B.S., and fought them for me. He had Chrysler conference in Enterprise and he talked Chysler into covering my initial out of pocket rental costs, and another 10 days of rental. He fought for more than 10 days, but Chrysler wouldn't budge... Knowing I was going to need a better solution than just 10 days, I called and said to Orlando: "You can see my Dart is in perfect shape other than the transmission that's under a recall. What can we do so I never have to see that Dart again?" Enter Marlon. Orlando got me in touch with Marlon, one of the sales guys. I told him my situation, my financials, and all the details. Because I was upside-down on my loan on the Dart, we had very limited options as to getting me into a new vehicle. Even though this is a Chrysler dealership, I think Marlon could tell I didn't want another Chrysler product. He showed me a 2015 Nissan Altima they had on the lot, and it was a perfect fit. He was able to work with the bank to make sure my payments didn't go up at all, and that I was able to get a very nice rate on the loan. Considering that I broke down in an area that I wasn't familiar with, I was at the discretion of the AAA driver as to where the car was going to be taken. I could not be happier that I ended up at Metro. Marlon and Orlando were outstanding.

I've always wanted to purchase a new car (zero miliage new car) but never thought it was within my budget. I've been eyeing the new Jeep Renegade and stopped by Metro to humor myself with the numbers but OMG!!! Met the best sale rep EVER!! ...if you're reading this___Hi Sharif! Thank you so much! (Ok, back to my review). Besides being easy on the eyes, he is such knowledgeable product specialist. EVERYTHING and ANYTHING I threw at him this man had an answer for it. One of the things that he really broke down in layman's terms were the intrcacies of leasing a car, which I clearly had limited knowledge on. He always checked in with me to make sure I was understanding everything he was explaining, encouraged questions which I had a lot of A LOT!!! Needless to say, I have me a new Renegade, yeah buddy!! I honestly feel Sharif made this experience easy and fun, thanks again!

I have had my luxurious mini- van for a week now and I love the way it drives, the interior, the sound system. Austin was a fabulous guy to work with. I changed my mind as I went through the purchase process and he consistently worked with me to find my perfect match!! He was honest, reliable, never pushy, just professional and helpful. Since I live out of state, the dealership accommodated me by providing a loaner vehicle until the purchase was completed, then driving my gorgeous new car to me in the pouring rain. Poor Peter got stuck at NY DMV for 2 hours and almost got struck by lighting putting my new plates on.... Austin met me half way in the Berkshires to sign all of the paperwork once I got my bank's financing, so I would not have to make. Another trip to them.. all of the staff at the dealership were fabulous!!! I can't say enough about Austin - he really worked for me to locate exactly what I wanted.. I will always work with this dealership - They rock!!!!!

My experience at Metro was pleasant and seamless. Sharif was not a "pushy" salesman and made me feel very comfortable. He was knowledgeable of the vehicles I test drove and he took his time answering all of my questions. In my opinion, he is the most honest salesman I've ever encountered! My interaction with all the employees there including Finance/Management was top notch. The customer service was superb! Sharif knows what he's doing and is an overall excellent salesman. I will recommend him and Metro to all my family & friends... I enjoyed my experience and I am super excited about my new Jeep!

Speaking as a lady who has been to several auto dealerships over my 29 (lol) years. Never liked needing to purchase a vehicle EVER. My Bolles experience? Totally stress-free. They (actually) listened to me & gave spot-on suggestions - no hype! Extremely friendly-genuine! Not just let's make a deal! Kyle! You are amazing! Took a whole lot of time explaining everything to me and then some! I felt so very comfortable in your hands. I thank you! Ken: the paperwork process was easy. (Of course, you did all the work,though) Wish I had dealt with you all years ago. Brian I thank you for being so gracious & my new JEEP mug. I totally recommend this crew/family to all. BTW I am not always easy to please! See you at 5000 miles. My appreciation!??

I have been dealing with Bolles Motors since 1987. I have purchased three vehicles -- 1 new and 2 used -- and recently leased a 2018 Grand Cherokee Limited. I have also used Bolles to service all of m Jeep vehicles. I have never been disappointed in my dealings with Bolles. I have dealt with Brian Bolles, Barry Pinto, Ken Keaveny, as well as the service managers. When I come in for service, everything is explained thoroughly and I am given a price estimate if the repair is something that will need to be taken care of at a later date. All of the vehicles I have leased have been in excellent condition and mechanically sound. I have not hesitated to recommend Bolles Motors to others. They are a top notch dealer!

Picked up a 2016 Jeep compass from Bob yesterday! I have got to say it was such an easy process! Bob is very very knowledgeable, patient, polite and easy going. Any question I had he was able to answer and then some! I also worked with Ken in finance and he had everything so organized and ready to go, just a couple signatures and a great conversation. I felt 0 pressure to make a decision and Bolles was so easy to work with! Will definitely recommend!

We traveled one hour, from MA to Ellington CT, to go to this dealership again. We just purchased a 2016 Jeep Unlimited this week and LOVE it. We bought a 2014 Jeep 2 dr. 2 1/2 years ago, but even though we loved that car too, we needed 4 doors for our family. We went back there, even if it was a great distance, because of selection, and the team in Ellington is terrific. We experienced wonderful service both times, from selecting a car, until it was delivered. Our salesman Kyle Thibodeau is very knowledgable, polite, and goes out of his way to fill any requests you might have. (even came in on his day off) would highly recommend him to family and friends. We will certainly return there again when we trade this in, in years to come. Worth the trip, to get the service, great selection of cars, competitive prices and very fair when taking in a trade. Mr. Bolles even came over to meet us on delivery day. Our daughter purchased a jeep from them in 2014 as well and she also loves her car.

This is an amazing dealership, with Excellent Customer Service! Disappointed with a dealership in Massachusetts, upon leaving my husband called and spoke with Daniel Magoon. He verified what I was looking for was available, and we were on our way, a bit of a drive but so worth it! Dan had the New 2017 Caravan out front by the door preheated, ready and waiting for us to take a test drive. That is service! He was friendly, kind, and respectful, informative with the options, and never pushy. I've been telling all my friends and family about Dan and this dealership. Dan goes above and beyond to make your purchasing experience a good one. You can call him directly any time. Brian Bolles was working with him as well and he was also kind and personable. They made everything quick and easy, the way vehicle shopping should be.

I recently purchased a new 2017 Jeep Wrangler. My salesman was Devin Booth. He is a terrific salesman. He made the whole buying experience easy and stress free. He answered all my questions about the buying and finance process. He is a true asset to your dealership and he will definitely be my salesman again for my next car purchase.

Easy and positive experience. Staff friendly and knowledge. Listen to what I wanted and did NOT try to up sell. Only took 1 day to complete transaction:)

I went in to buy a jeep cherokee and it was a very pleasant, professional and fun experience! Everyone in the dealership was friendly and helpful. My sales man was Alan Wilner. He is the best man in the dealership! I'd send anyone I know to Alan!!!

Todd Lankton is amazingly helpful. I highly recommend him as a sales expert for anyone shopping for a new or pre-owned vehicle! Send all of your family and friends to Todd. His service is excellent! Roger and the rest of the crew are super helpful too!

Good overal process they respond emails and did't push hard as others dealers , so i was confortable asking questions

We came to purchase a Jeep Compass.. johnny Albano welcomed us as soon as we came through the door and has taken car of us since. He has made sure we got the best deal and we thank him for that. Definitely will purchase another vehicle with him and recommended all our friends do so. Thanks a lot!!