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Vroom (Online Dealer) Review
Vroom has a very streamlined process
by Berk757 from DealerRater.com
December 3, 2018
3.8 (1931 reviews)
This is my second vehicle purchased from Vroom in the last 12 months, and I can't imagine ever buying a used car from a brick-and-mortar dealership again. Vroom offers a terrific selection of late model used vehicles. The pictures really make it easy to know what the car looks like. I purchased a 2015 BMW 5-series, and the Vroom price compared to a similar make/model/mileage vehicle from CarMax was $3,000+ cheaper. I selected my vehicle over a few weeks of looking at photos. I filled out a credit application online, and they immediately called me to finalize the app, discuss rates and payments, and to get my $500 deposit. I received a loan package via FedEx 2 days later, signed all the paperwork, and sent it back in the pre-paid FedEx envelope they provided. About 3 days later, I started getting emails to schedule delivery. The process only took 9 business days from the moment I made the deposit to the moment I got my vehicle. The vehicle was clean, just as described, and runs great. Now I just need to get a state inspection and add this to my insurance policy, and the tags will be mailed to me in a few weeks. Thankfully, Vroom gives me a 60-day temp tag so there is ample time to receive the plates. This is the future of car-buying, and the 7-day money back guarantee makes it the perfect way to purchase a used vehicle.
2019 RAM 1500 Classic Big Horn Review
Great truck
by John from The Villages
May 16, 2019
5
I had a 2005 Ram 1500 and it was great. I love the new style of this truck, it had everything I needed. For the price it should have had at least heated seats.
I owned a 2003 Jeep Liberty for 14 years. Loved my car, but time was beginning to take its toll. I hate new car shopping, but knew I had no choice. From the moment I walked in, Terry Anderson was there to greet me and ask if I had any questions. It was -5 outside on their last selling day of 2017. I did not want to be bouncing from car to car to see what I liked - I had done my research already on the Jeep I wanted to look for.
Mr. Anderson had the car started and warmed and ready before inviting me outside. I knew as soon as sat down that this was what I was looking for. We went for a short drive - just so I could feel the acceleration and handling. Once we returned we went into negotiations mode.
Hate this part....
But it was not as painful as I feared. While he was working on numbers, I saw the same Cherokee with a Towing package was available. So, when Mr. Anderson came back with the offer, I needed to send him back with the new car information. Sorry Terry! :-)
I had a number in mind. Theirs was higher. I came up just a bit, but was firm on it. I did speak to the sales manager, but it wasn't a constant back and forth haggling. They looked over my car and increased the trade in value so I could make the number I wanted.
Afterwards, the paperwork process. Took a bit, but that wasn't a surprise -- seemed a lot of people wanted to buy a car on the last day of the year :-) Purchased the extended warranty and the door-ding/glass repair/keyfob replacement warranty as well. They added in the undercoating as a bonus.
I think I paid a fair price for the car, got a very fair price for the trade in, and the extended warranty was reasonable.
It was not easy leaving my Liberty in the parking lot for the last time, but I am happy with the new 2018 Cherokee and will certainly be bringing my car there for servicing in the future.
2019 RAM 1500 Classic Review
Great car
by Mark from San Antonio, Texas
May 9, 2019
5
I love this truck. It is exactly what I was looking for. For the price and all the dealer incentives, I couldn’t pass up the deal
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