Traveler receives Excellent Service...Above & Beyond.
November 6, 2018
Traveling from MT back to PA on the second day of my 3 day trip, with two young grandchildren (Girl ages 7 & Girl age 2 months) & my wife, when the air-conditioning failed to work to my satisfaction in my 2012 F150. At 170,000 miles I would expect some issues from time to time. Temp control with a 2 month old in the truck is more important than you might think, especially on a 2100+ mile trip. I went on the internet with my iPhone and checked for a Ford Dealership in the closest town, Mitchell SD. Found Vern Side Ford at 2300 N. Main. Called the listed phone number and requested service department. Was delightfully greeted, in a very timely mannor on the phone by Service Advisor, Tami Winter. She immediately took ownership of my issue & the challenges it presented, providing me with the best customer service I could only dream off. Note: I had worked in customer service for over 33 years and this young lady went above and beyond with every step of the process, beginning to end. Though out every touch point of the process I kept thinking to my self, not only would I want Tami to work for me, if I owned a business, but I would want Tami to run any businesses I might have, and to teach the other employees what Over-the-Top customer service is all about, that is if she was ever available. Vern Side Ford & its customers are a better business with Tami working for them. From Tami The Beginning: providing me with directions to the dealership, To the End:to calling me on my cell prior to her going home for the day to see if the service performed on my truck met with my satisfaction and was working properly & everything (to much to mention in writing) but the details of her skills in customer service are above any imagined level of perception. Surrounding Tami with the tools of excellent Technicians, Robert Christenser & Erik Kurth, timely service was received without having an appointment. Vern Side was also physically designed for providing the best service you could expect, shy of having a masseuse in the customer waiting area, they had it all. I am highly recommending Vern Eide to all customers in this area or passing through in their travels like I was, who are looking for service on their vehicles. This would make an excellent TV commercial for Ford Nationally. You cannot brand better service than they provide. Thanks again to your entire team! Ben & Kim Johnston, Alanya & Riley Kinney