New and Used 2020 RAM 2500 for Sale in Eugene, OR

I am from Florida and I appreciate that Matt Metzler was able to work me in to take care of a inop Headlight and turn signal. This was Monday, Aug 13. After what I assume was trouble shooting by the tech, Matt told me I needed a new Headlight assembly...for $700+ and they did not have it in stock. So I authorized the order. Wednesday, I returned and Tim worked me in to get the replacement assembly installed. After several hours, Matt told me the new part was installed but they had the same issue. I asked to replace the new part with the old part and I'd take care of it some other time. I had need for the car to run to Portland in the morning. Matt asked to give them another few minutes while they researched the issue. A short time later, he brought the car up with the headlights/turnsignals working. He stated they gave it over to a "Master Tech" who found a busted wire near the headlight. Matt reduced the estimate to $544. Being on a time issue, I asked for the old part. and Paid the $544. On Friday, with the help of a retired tech, we were able to reconnect the original part and it worked fine! I feel I paid for a part that wasn't needed. It was only a busted wire. Good News! After Jeep/Chrysler review, Lithia has agreed to refund ALL CHARGES. I couldn???t ask for anything more. Thank you, Tim

Stopped in without an appt to look at a new 2500 diesel mega cab truck that I was interested in buying. The online "Promo Price" was what initially caught my attention, as I could see that it was a great price that I wouldn't have to haggle for. When I walked in, I was greeted right away, welcomed to sit inside (with my dogs) while the salesman brought the truck around, then the salesman showed me the truck and we took it out for a test drive. I was considering 2 trucks, both at Lithia dealerships but with different cab configurations (mega vs crew), so the salesman went and got a truck with the crew cab so I could compare them side to side. After maybe 15 minutes of looking them over, I decided to go with the mega. I should say that at this point I'd been truck shopping for almost a year, so I hadn't been in a hurry, this wasn't a spur of the moment decision and I pretty much knew what I wanted. I can't speak to whether or not they would have tried to pressure me more since I was ready to buy anyways, but I can say that the salesman was friendly and I didn't feel at all pressured as I stood there trying to decide. Once I said yes, we took the dogs for a little walk while they got the paperwork started. When we came back, we were handed off to another salesman as our first salesman had an appointment come in. We didn't mind, both salesman were super nice and friendly, and the paperwork went smoothly. I had my own financing pre-approved and they didn't give me any grief about it or try to get me to finance through them. The "Promo Price" was the actual sales price. I can't tell you what a huge relief that was! The only other fees were the standard taxes, doc fee and registration, and they showed me all the numbers, explained everything, let me calculate them myself to make sure, and all this was done with a helpful and laid back attitude. When I got to the finance guy, he did try to sell me 1) extended warranty, 2) protection package, and 3) lifetime service. I wasn't interested in any of them and it was easy to say no, there were no hard sells or bullying or anything else negative. I ended up signing everything that day and picked up the truck the next, and again they worked with me to make that happen and everything start to finish was a positive experience.

We drove almost 500 miles to go to this dealership, it was worth every mile. Dane in sales was incredible with quick response to emails and even found us a year newer model that was loaded for the same price as the initial vehicle in which I was interested that I saw online. We even had to bring our 7 month old puppy on this car buying road trip and the dealership didn't even blink. The finance dept was just as great working to keep our payment very close to our budget, including an extended warranty and still keeping to a 6 year loan. Can't recommend this dealership enough!

Everything from the selection to the salesman was above my expectaions. I deliberately go into the dealership wearing raggy shorts a tshirt and flip flops (pretty much a bum) when i go to a dealership just to see if i am treated with the same respect as the people coming in with businesses suits on and to my suprise I was. John my salesman showed me and let me test drive any car/truck I wanted to. It was an amazing experience that lead me to the purchase of my new 2500 Laramie

I did not purchase my jeep or warranty through Lithia, but I took it there for service for the first time on 4/12/18. The two men that checked me in were fast and got me connected with the courtesy van quickly for a ride home. Michael was my service adviser and did a fantastic job. We did come communication through the text messaging system which is a great addition. The man driving the van was very friendly and his driving was good. Overall best experience at a dealership in a LONG time. Keep in mind I did not get away without being charged even though I had a warranty. My bill was $300. I will be back. Thank you

My Dodge Ram pick up broke down on the way to school/work. (I have been driving it for 3 years with NO PROBLEMS)! I called up the dealership, gave them my warranty information and had it towed to them. The service manager that I spoke with took all of my information over the phone. They sent me a text the moment my truck arrived and was checked in. Then they assigned me to a service rep named Tim, and he kept me well informed ... sent me texts telling me what was up with my truck and called me to confirm the warranty covered work that they performed PLUS he told me that they had all the parts in house to take care of and fix my recall notice(s) that I had been putting off fixing AND when I asked him if he could replace my cracked windshield while my truck was there, he said "no problem". He got me a quote for the windshield and arranged for the glass place to replace it while they were servicing my truck. Needless to say, I am extremely pleased with the complete customer service they gave me and my truck while they had it. It runs beautifully again and all work was completed to above and beyond my expectations. Thank you all!!!

My buying experience was 100% stress-free, and I would gladly do it again in a heart beat! The process was so easy, and the salesman I had is who to thank for that! He simply asked me a few questions as to what it was I was looking for in a car, and then the next thing I knew I was out the door driving away in my new car. This is NOT the experience that I???ve had in the past, elsewhere. Everyone is super friendly and very helpful when you have no idea what you???re getting yourself into. You can feel that they genuinely want to help, and aren???t just tying to make a sale. Thank you again! Dane is awesome!

Wonderful new facility that is a joy to visit. Very comfortable lounge area. The service writer was friendly and genuine in my interactions before and after the Jeep was ready to go. They wanted to do a 30K mile service on this visit which is about $1000. I still had 1400 miles to go before I actually hit 30K and said I did not think I would use that many miles before my next oil change in three months. The service writer looked at my past mileage on the computer and verified that I had only driven 1,000 miles since my last oil change. I deferred service til next visit. Seems to me that if you get any service earlier than you need too, your vehicle has to go that much longer before the next service is needed in those areas.

I bought a truck from Lithia in 2016 and was treated well so I decided to do business with them again. I'm working in NV at the moment and wanted to have the new truck ready when I got back to OR so I could just come into the dealership and pick up the vehicle. Dane and Devin were very accommodating and got all the paperwork taken care of ahead of time and it went very smoothly. Super easy transaction on my end, very happy to have worked with them and plan to buy more vehicles from them in the future.

The salesman Jeremy was very helpful (not your stereotype of a pushy salesman) he was there when you needed him and also not there when you needed time to think. The process took less than 3 hours which is way faster than anywhere else I've been. They were straight honest and to the point with numbers but also 100% dedicated to getting closest to the price wanted by the customers. I couldn't be happier.

Absolutely the best service department I have ever used, their customer service is outstanding !!!!! I drive Fords but this is my go to place to get them serviced.

Great service. Lithia has professional and courteous service people. They explain everything clearly. I???ve had my oil changed every 3,000 miles at Lithia since I bought my truck New in 2001. It now has 170,000 miles and still runs great.

I have been a customer of Lithia Dodge in Eugene for at least 10 years and I have never been disappointed. Mike is attentive, engaged, and knowledgeable and he always delivers efficient expert service. While I was waiting I talked to a salesman named Jason about purchasing a new Challenger. He was knowledgeable engaging and friendly all without being pushy. When I am ready to make that move I will absolutely reach out to him. Also a while back Ricky in the parts department diagnosed an issue I was having with my locks and got me the right part the first time. I couldn't be happier. I've sent multiple family members in and Lithia service and parts and they have all had positive experiences. It is hard to find trustworthy organizations and individuals in this industry but I know I certainly have. They are quick and they do the work right the first time. I will continue to bring my cars and my family's cars to mike matt joel ricky and tim. Thanks guys!

Always great to work with the team in Eugene. We live in Klamath Falls and purchased our 3rd vehicle here. It???s so worth the drive for us!! Thanks you guys! First visit for first car was 59 total minutes, and that???s crazy. This last time they wanted to beat the 39 minutes from last visit, and they did, 37 minutes from start to finish. And that was during all the construction. Great job.

I have a 2014 Dodge Avenger (love it) with 37,000 miles. Every time I have been treated professionally and with excellent help. Good people!

I've been using Lithia since moving back to Eugene in 2012. Always excellent service, both from David Franklin and the people who worked on my car. I got it back under the estimate, in clean condition, just as always. The new Service Department reception area is very bright and cheerful looking!!

I had to get my oil changed, a module replaced due to a recall, and my brakes replaced. They set up an appt as well as made sure I had a ride with their car service once they had my car. I recieved text message updates on the car, asking if I needed anything and called me back when I texted back with a question. 4 hours later the car was fixed, washed, and they replaced my brake light and license plate light for the cost the of the bulbs which was $8.00. Their service was caring, courteous, and friendly. They went above and beyond when it came to providing excellent service to my car.

Driving my 2015 Jeep Wrangler across the country, so I wanted to make sure it was checked out before hitting the road. No appointment. Drove up and out in no time. Rotated tires, changed oil, extensive trip check. All with great service at a reasonable rate.

I needed a 10,000 mile oil change on my 2017 Ram 2500 6.4 hemi and I had a FCA recall notice for the column shifter they got me in within 2 days did all the work in 1 1/2 hours and rotated my tires free. Got nothing but good to say about Lithia both sales and service

Thank your service department for taking the time and making the concerted effort to find the problem. unfortunately no error codes appear and the problem occurs on a intermittent basis.it had a minor failure while at the dealership (2 months) but not long enough to find the area or isolate the offending component or software. This dealership and their service team are going overboard with positive effort (500 miles) however the problem still evades all of us. Would i recommend them? absolutely ! they have done other jobs for me and performed very well.