Expensive truck cheap customer service
I bought a brand new 2020 Ram 2500 with the 6.7 diesel. The truck drove great for the first 9,000 miles. Then the truck developed a driveline noise when going from drive to coast. I took it to the dealership and they couldn’t find a problem. By 15,000 miles the truck made the noise all the time. I went back to the dealership and they admitted there was a problem. First they replaced the transfer case, that didn’t fix it. Then they re-flashed the computer, that didn’t fix it. Now they have the transmission out of the truck. The truck has been in the shop for 40 days and they have no idea when it will be fixed. I called Ram customer care, complete waste of time. They told me it would be 6-8 weeks before they would do anything. I will never buy another Chrysler product. The quality is horrible and the customer service is even worse.
So far, the truck has been great.
Love this truck. Pulls our camper with no problem. Rides and drives really good. Comfortable and roomy inside. Have had complements from strangers about how good the truck looks.
Need for hauling trailers
This truck met my needs and my previous truck was having items that needed fixing, which lead me to make decision to sell and purchase this truck