2020 RAM 2500 consumer reviews

$33,895–$36,795 MSRP range
side view of 2020 2500 RAM
75% of drivers recommend this car
Rating breakdown (out of 5):
  • Comfort 4.4
  • Interior design 4.5
  • Performance 4.4
  • Value for the money 4.0
  • Exterior styling 4.4
  • Reliability 4.0
Explore the 2020 RAM 2500
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Met expectations

1st Ram I’ve ever owned went with 2020 6.7 Cummins tradesman with Ram box. My first choice was Ford F-250 diesel, but couldn’t find any dealership with them during the shortages. Went with Dodge cummins do pull dump trailer an excavator. Overall I’ve been really impressed, I’ve put this truck through xxxx and it has answered. The countless number of property improvements have been amazing! Pros interior, radio, and ride…great for road trips and hwy mileage is 20+ mpg. Cons, doors are clunky and heavy, recalls…can’t keep up with all the recalls, ram box is poorly designed doesn’t ever shut right…would advise against. Overall it’s a good looking truck, and it’s a work horse….definitely heavy duty!


Love my truck

I love my truck. If you're in the market for any vehicle, go see Darrick Jones at Corwin Ford In Spokane, WA. Great company, service and you won't be disappointed!


not worth the money

The seats are hard as a rock the air suspension rides hard, it bucks really bad you can not keep a receiver hitch in because the back up sensors will auto break for you the mirrors are ugly adaptive cruise works great


Very unhappy since I’ve switched to a ram 2500!

Way too many issues for only having 50,000 miles. Very uncomfortable and Ram does nothing to fix the issues with the truck!!! Customer care is very bad!!!!


God ram it!!!

Horrible truck!!! Shakes at all speeds, brakes and shocks went out at 24k miles, lifter ticking at 30k miles and needs engine replaced. Wish I would have listened to my instincts and bought a ford or Chevy instead. Price was less of the two so no wonder it’s crap.


2020 Ram 2500 6.4

Cheap interior, lousy brakes,lousy shocks and suspension, lousy tires, truck shakes at all speeds, valvetrain is very loud, radio is junk not volume is very low. Never buying a ram again!!!


Brake issues

No fix for front brakes and no one else can sell brakes. Ram has a hold on the pattens they sell them for just under $400 but don’t have any available


Expensive truck cheap customer service

I bought a brand new 2020 Ram 2500 with the 6.7 diesel. The truck drove great for the first 9,000 miles. Then the truck developed a driveline noise when going from drive to coast. I took it to the dealership and they couldn’t find a problem. By 15,000 miles the truck made the noise all the time. I went back to the dealership and they admitted there was a problem. First they replaced the transfer case, that didn’t fix it. Then they re-flashed the computer, that didn’t fix it. Now they have the transmission out of the truck. The truck has been in the shop for 40 days and they have no idea when it will be fixed. I called Ram customer care, complete waste of time. They told me it would be 6-8 weeks before they would do anything. I will never buy another Chrysler product. The quality is horrible and the customer service is even worse.


So far, the truck has been great.

Love this truck. Pulls our camper with no problem. Rides and drives really good. Comfortable and roomy inside. Have had complements from strangers about how good the truck looks.


Need for hauling trailers

This truck met my needs and my previous truck was having items that needed fixing, which lead me to make decision to sell and purchase this truck