Hamzeh was amazing, love me new Jeep!
November 6, 2018
My experience with Bettenhausen was absolutely wonderful from start to finish. My experience started when I submitted a request for pricing online and received a follow-up from Sonata within an hour of my request being made. She gave me excellent insight on car availability and worked hard to make sure I was aware of all the rebates that were available for the Grand Cherokee I was looking at. As a result of this, I was able to save a great deal thanks to a tremendous deal that Costco provides to Costco members, well worth it to get a Costco membership if you don't have one! I came into the dealership, and Sonata was currently assisting three other customers, so she cordially handed me off to the very capable Hamzeh who went absolutely above and beyond during the entire experience. I told Hamzeh the car I was interested in, and he had me test driving it within two minutes. I was trying to decide between a V8 engine and a V6 engine and Hamzeh did a tremendous job answering all my questions regarding the differences between the two vehicles. He also went to great lengths to show me the ins and outs of the car and all of the fancy bells and whistles it possessed as well as how to work pretty much everything. He happily answered every question I had and displayed knowledge that showed the high level of expertise he possessed. He has a true passion for the business, a trait you don't find very often in the car sales business. His excitement about the car got me excited, he's a true asset to the Bettenhausen team. Once we decided on the V8, Hamzeh went to great lengths to locate the specific model I was looking for as Bettenhausen did not have the color I was looking for available on the lot. He was able to locate one very quickly from another dealership and actually went out of his way to go pick it up himself so I could drive it home that night. This is a level of service that you just don't find very often. He had already worked a full day since 8am but was willing to stay until 7:30PM (hours after the store closed) to make sure he was there to hand me the car keys and set up my phone on UConnect. I can't say enough good things about him, and I really do hope the Bettenhausen team appreciates him as much as I did. Bottom line is that this dealership is the atypical place to buy a car, with excellent prices and excellent sales people who don't put pressure on you and make you feel uncomfortable. I will definitely be back to see Hamzeh for my next ride, and I will happily be telling all of my friends and family members to visit him the next time they need a new car.