Service issues-updated

by Berry05 from DealerRater.com

December 3, 2018

4.9 (7371 reviews)

Took my 08 Escape in for a misfire with no check engine light. Quicklane was unable to diagnose, they sent car to service department said it may take a few days for them to get to it & offered me a rental. Before leaving I asked multiple times if there was going to be a charge for the rental and was told no it was taken care of. When I came back to pick car up later that day I was told problem was spark plugs and got a quote of $845. Since I could not afford another day off work I asked the tech numerous times if the only problem was the plugs & he assured of plugs changed car would be good. I changed plugs & problem temporarily fixed. Over next 2 weeks problem gradually came back & worsened. Brought car back to Quicklane for oil change & told them misfire problem not resolved I was told to call service. Called service was told had to pay another diagnostics fee, service advisor finally agreed to do diagnostic for free. I tried to set appt for diagnostic on a Saturday & was told they have no crews on Saturdays, even though I just got a flyer from them saying hours are Mon-Fri 7-6 and Sat 8-4. So I have to wait 3 weeks for a week day off work to bring the car in(if it makes it). I have paid $179 for diagnostic test that was incorrect and a rental car that I was told I would not be charged for. Bozard was very quick to take my $ but not so quick to help resolve the issue. Update- received a call from Octavia @ Bozard she did everything to make this right. Offered to pick up my car and give me a rental while they diagnosed issues, also refunded all my $. She was absolutely a pleasure to deal with.

Great truck for the money!

by PapaRam from Bernalillo NM

May 12, 2019

Was a devotee to Ford. Owned 4 heavy duty trucks in last 15 years. Last one was traded for the 6.4L 2500 crew. This truck kicks. Towing a 5th wheel and boat combo no complaints. Plenty of power and handling is surprising. In the good way. Even my wife loves this truck, she wasn't happy with the others. Lumberwagons is what she called them. Enjoys driving even with the 5er and boat behind. Fuel mileage has been 14.8 combined city highway. Towing 9 to 11.9 depending on grade, wind, etc. 4x4 handles off road great.

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