New and Used 2020 RAM 2500 for Sale in Pensacola, FL

My wife and I started looking at cars months ago. Either the price was not reasonable, the sales had no knowledge or other issues. We decided to go to this dealership, over an hour from our house. We arrived at this dealership hoping to look at a few used cars, but not expecting to buy (like usual). We met Joel, a friendly, knowledgeable sales professional. We could not have been more impressed. Instead of driving off the lot in a used vehicle, we bought a brand new SUV. We told him our needs, likes, and dislikes and he found the perfect solution. He kept in mind our budget the entire time. This wasn't just a good sales experience, it was great. Joel took the time to offer us a complimentary drink on a 90-degree day, a snack, and tour of the facility. Another thing we were impressed with is that he wasn't so quick to talk numbers, or "if" they could help us. We spent hours (poor Joel) looking at different vehicles. Joel didn't even complain or show rudeness when my wife exhibited her unintended pregnancy hormones. Joel is seriously the poster example of great customer service. Then came time for test drives. Of course, Joel doesn't get paid to babysit, but he kept our daughter entertained while we discussed the vehicles, complete with some Pokemon GO on the test drives. I mean seriously, what sales person cares that much! We finally (7:30 at night) were ready to throw some money down and drive off. Seems how we live in Crestview, we were quite ready to go. Then we began to deal with Rick in finance. Rick said he would love to sign the paperwork and that he would sign and sell the vehicle tonight, but he thought we should wait until morning. We thought this was just a clever sales tactic. We decided to trust him and waited until the morning. He called us and said he got us an interest rate less than half of what we discussed, and pretty close to zero. Really?!?! Of course, we went back to the dealer. When we got there it got even better. The interest rate went down again and we found out we could get a brand new SUV for the same monthly payment as one 4 years old. Joel continued to make us feel important and worked hard to make us feel he was our advocate rather than sales person. It was so refreshing not to hear "I just started and don't have the answer to that" or "here are the keys, let me know if you have questions". Joel had answers to questions we didn't even think to ask.

I scheduled a CVT transmission flush and was planning on spending roughly $235 because that is how much I was quoted a little over a week before my appointment. It turns out that they underquoted me by over $140! But David Del Regato honored my original quote, did an excellent job, and was very friendly. Would highly recommend Hill-Kelly for car service.

I purchased my first Jeep from Hill-Kelly in 2015. The experience was as smooth as one could possibly imagine, and my most recent purchase was even smoother! I was nervous about the process and had been working diligently to improve my credit. Rather than finding a Jeep and falling in love with it only to be met with disappointment, I entrusted the dealership to create the best opportunity for me, and they did exactly that. I drove away in a beautiful Wrangler Unlimited, shortly thereafter, nicknamed "Sunshine." After getting to know and love my 2015 Jeep, and having had time to further improve my credit, I began craving an upgrade (my fellow Jeep owners know this Love)! This time I did my research! I found the Jeep I wanted, I fell in love, and I went straight back to Hill-Kelly where I set my eyes on "Ruby" for the first time. I knew and trusted Hill-Kelly already, but I was also blessed to have the opportunity to work with Mr. Larry Gary! Mr. Gary, I would like to thank you for your military service to our Great Country! Although this was not revealed to me until several days after having met you, I can say the quality of your character reminds me of my Father (USMC). I truly appreciate your honesty, patience, and eagerness to help make my "Ruby" become a reality. Most of all, though, I commend your ability to make what can be a very stressful event (as large purchases typically are) a rather enjoyable experience for both, myself and my daughter. To find genuine kindness in strangers has become more and more a rarity. Thank You!! I would also like to thank the other staff members, as well, from finance, product specialists, and the service department. Atmosphere and Attitude are imperative when it comes to making a business great, and Hill-Kelly is accomplishing exactly that! No matter where life takes me, if I ever find myself in the market to purchase another vehicle, it will be from Hill-Kelly! Warmest Regards, Andrea

Ashley Conlin at Hill-Kelly Dodge in Pensacola, FL was instrumental in assisting me in finding and surprising my husband with his dream car. Once the vehicle was located (in another state) and a deal was made, the buying process was seamless. This is our families second purchase from Hill-Kelly. Both of our purchases were dealt with in a professional, timely and caring fashion. This is by far the best car buying experiences we've had. Both purchases were made with Ashley. She is a phenomenal saleswoman, who goes the extra mile. Ashley was in continuous contact with me. She was stellar at giving me updates about our 2017 Dodge Challenger and its journey to Pensacola, then delivering it to me. I cannot thank her enough for finding my husband's dream car!

After erring with a recall repair issue Hill-Kelly's team stepped up to make good. I showed up for a scheduled appointment to replace a recalled water pump and was told the part was not available. I was upset as I had scheduled several weeks in advance and I had called again the day prior to my visit to confirm Appt, etc. I left the dealership unhappy but knew the manager needed to be aware of the problem so they could remedy. I sat down with Ginger Wiggins and she patiently listened to my explanation and then quickly went to work to solve my issue. Her team of service writer Aaron Turberville and Beth Campbell (loaner vehicle) were also pleasant and professional in making sure I was satisfied. As we say in the Navy, "Bravo Zulu" for showing that you really do care about your customers!!

Having dealt with Hillll Kelly in the past when it was time for a 2nd car,this wá the 1st place we came to.I was nervous but once I got to looking at cars Ashely was assigned to help was.1st she just asked for some basic info,price range-looking for used,she let us fast drive a couple,picked the one for us.The price fit perfectly in our budget. Sold!!! She had the car washed and showed us the inside/details of the car.Will say this experience was wonderful and will definitely tell everyone that HKDodge knows how to treat you and get the job done.Thanks Ashley!

I needed a bigger car for my dogs, but didn???t want to experience the ???car dealer tango??? I had to go through the last time I purchased a car. So, I went to family and was referred to Ashley by my nephew, who purchased his truck from her last year. I reached out to Ashley prior to visiting the lot to gather additional information on vehicles I was viewing from their website. Ashley was more than welcoming, honest, and very transparent with any questions I asked. I truly felt as though she handled my purchase as if it was for herself. I arrived about 3 hours before closing and wanted to go over several things to make sure I was getting the car of my dreams. Ashley showed me different cars that matched my wants and lead me to find my new Jeep Liberty Sport! After finalizing the deal, Ashley made sure I was able to drive off the lot that day and even stayed after the dealership closed to make sure I knew how to use all my new technology that came with my car. The process was smooth and enjoyable. Everyone I dealt with from Ashley (dealer), Joe (finance), and Joshua (detailer) made my experience one of a kind and I would recommend Hill Kelly to anyone, and remember to say ???Ask for Ashley!???

I don???t write reviews unless I experience exceptionally impressive service, and this is one of those few cases. I recently purchased a new Jeep recently, and had the rare experience of straight forward, honest, professional salesmanship by Hill-Kelly salesman Joel Szidon. I was impressed by Joel because he did his homework and knew about the Jeep line of cars inside and out. Besides being very knowledgeable about Jeeps, he was authentically friendly and we shared a few laughs the five times I went to the dealership asking every question I could think of about the Jeep I was interested in buying. Although I can be a difficult and demanding customer, Joel never lost his patience and humor. Joel never once put any pressure on me to make a purchase, and told me several times to take my time to makeup my mind. He seemed more interested in me being happy owning a Jeep than the commission he would make on the sell, and so far I am very happy with my new Jeep Cherokee Roadhawk. PS: There were some other standout Hii-Kelly folks I'd like to mention including Service Boss David, finance guy Matt, and Julie & Prince, who ran interference for Joel when he wasn't there,

I came in for a routine oil change, and Ashley got my car setup very quickly. Even though a persistent ???flirty??? customer kept bothering her. (Guys, please just don???t do this! When women are at work they have to be polite to you, and this is taking advantage of the situation. It???s harassment and no one should have to put up with it. None of us like it.) This older man did one-armed pushups in the middle of the service floor, didn???t respect her personal space, and clearly made Ashley very uncomfortable. She stayed professional the entire time though with both the guy and myself. She managed to get my car ready for an oil change in the process. The oil change itself was the quickest with your service department yet.

It was my first time buying a car without any family with me so I was nervous at first but as soon as I met Ashley in person (we've been corresponding through texts and emails prior to my visit to the dealership), I felt welcomed and comfortable - she was very knowledgable and was able to answer all my questions prior to my decision in buying an awesome Dodge Journey. Thanks Ashley. I am very much enjoying my car!!!

Over the past six years, I've brought my 2009 Dodge Nitro into Hill Kelly Dodge to have a variety of maintenance and repairs done. As someone who works full-time as a member service representative, I understand that it's an extremely difficult profession, which not everyone can do. So, when there is someone that has went above and beyond to make my experience as pleasant and least stressful as possible, I feel they deserve the proper recognition. It doesn't matter if I'm coming in for an oil change or to have significant repairs done, I've started making it a priority to see your employee, Michael Smoote, each time I come in. On every single occasion, he has done a superior job and sets the bar extremely high for his peers. I can't recall a time that he has not gone out his way and done everything in his power to make my experience as quick and memorable as possible. In addition to the outstanding customer service provided, he has always given honest and upfront recommendations without trying to pressure me into purchasing anything unnecessary. Once again, I'd like to mention that as a full-time worker and student, I rarely have any free time, especially to write reviews. So, that should place even more emphasis on the recognition that I feel Michael deserves from his customers, peers and superiors.

Daniel Jones was the person I asked for because of the ad that was placed by him. With using multimedia as another way to get clients in to Hill-Kelly, it worked for me. Buying a vehicle has been a hassle but with Daniel and the Hill-Kelly team it was a great experience. I will be sending anyone looking to purchase a vehicle to see Daniel Jones and the team that supports him. Thank you Daniel & the Hill-Kelly team well done

Ashley was very friendly and helpful. She let me know about a special they offer for future oil changes. She was thorough and had amazing energy, considering it was 30 degrees outside! Way to go Ashley! That's what I call exceptional Customer Service!

I purchased a new charger on Friday after getting home Friday night, I realized I had made the wrong decision on the car I chose , that being said it is a beautiful car it just didn't have what I wanted overall in equipment I immediately called in Saturday morning and asked if I could exchange it for the more equipped one. I was told yes I could trade it in. This was disheartening but I did it so I could get the car I wanted. While I was waiting for the finance guy , he seemed like he was taken a really long time I saw him going outside several times before he called me in his office. From there he told me he apologized for the delay but had some good news. I was already mad for having to wait and losing money on a car I had less then 24 hours when Rick proceeded to tell me he got it worked out where I would be happy. Skeptical with what I was about to hear, Rick managed to reverse the previous day's transaction as if it never occurred and put me in the car I really wanted for close to the same payment as before. I was overcome with joy. Rick Rice made my day and made me have a much better experience. My salesman Prince was trying his best but I credit the overall great results to Rick. My command will know what a great experience I had and my friends and family will be directed to go see Rick for their future purchases. Hill Kelly has a asset in Rick and should recognize his efforts to go above and beyond to make customers happy

I just want to spread the goodwill to others who are considering a vehicle at Hill-Kelly Dodge/Jeep. My credit & financial status is not great & I get nervous about making a financial decision on vehicles. I was lucky enough to encounter salesman James Cabe and I definitely will stick with him personally in the future. He spent a lot of time with me and was patient. He also fought hard to get me the nicest vehicle at the best rate and price that was in my budget. A true gentleman and professional. Thanks again James! If anyone is in the market for another vehicle then make sure to ask for James Cabe over at Hill-Kelly.

At 68 years "young" I just purchased my first Jeepl Buster, my salesman at Hill Kelly, made this "adventure" purchase a most pleasant experience. Although I've only had the Jeep for four days, I am very pleased with it and look forward to enjoying it for many miles of life's exciting adventures!!

I will recommend Ashley at Hill Kelly Dodge to anyone I know in the market for a new vehicle. I am beyond satisfied with her efforts to make what I anticipated to be an intimidating experience (first time buyer) very easy and comfortable. I entered Hill Kelly Dodge with low expectations of truly buying the car I really wanted and still to my disbelief Ashley made it happen for me. Only a couple hours after walking in I left a proud new owner of a new 2016 Jeep Cherokee Trailhawk.

What an amazing experience! Thank you to Jonathan, Paul and Frenchie. You all were nothing but gentlemen and very professional. This dealership is the epitome of what a dealership should be! I know you have two customers for life. Thanks for everything, I will be back!

Both Randy Fleming and Jack internet sales rep made the buying experience go smoothly and seamlessly. Randy provided an awesome review of the Challenge R/T Scat Pack computer systems. BZ to Randy and Jack. I would buy another vehicle from Randy/Jack.

Wade Odom had me approved and my brand new Dodge Journey sitting at the front door with a full tank of gas waiting when I arrived. I will never buy a vehicle from any other dealer again. Everyone was incredibly nice and helpful.