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Used 2020 RAM 2500 for Sale in Tampa, FL

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Used

2020 RAM 2500 Limited

19,994 mi.
$72,587
FAIR PRICE
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Jerry Ulm Dodge Chrysler RAM
() -
(888) 398-1677
4.7 (3416 reviews)
3 mi. from 33602
Authorized RAM Dealer
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Jerry Ulm Dodge Chrysler RAM Review
Great salesman Steven
by meagan.shay from DealerRater.com
December 3, 2018
5 5 5 5 5 4.7 (3416 reviews)
Steven was an amazing salesman. The second we got out of our car he was there ,seemed to be on a break eating an icy ...which he dropped immediately and helped us . The process was smooth and he kept us informed all the way . The only thing I would improve on is getting into the final stage of signing ( we waited over 2 hours ). But overall great experience. And we purchased a Dodg Challenger Scat Pack 👍🏻. Good job Steven !
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Used

2020 RAM 2500 Limited

13,476 mi.
$72,510
FAIR PRICE
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Jerry Ulm Dodge Chrysler RAM
() -
(888) 398-1677
4.7 (3416 reviews)
3 mi. from 33602
Authorized RAM Dealer
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Jerry Ulm Dodge Chrysler RAM Review
out of town with dead battery
by davidwollard from DealerRater.com
December 3, 2018
5 5 5 5 5 4.7 (3416 reviews)
I was 3 hrs from home when the failure occurred. From the moment I walk into dealership until I left with my fixed car. My service advisor treated me professionally and as if I was a VIP. My service advisor ???Tracy??? was the best. She expidited repairs, and provided lots of repairs progress communication. A huge thank you to Jerry Ulm Dodge, and thanks Tracy👍
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Used

2020 RAM 2500 Big Horn

25,242 mi.
$56,178
GOOD DEAL $1,360 Under
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: Blue
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Jerry Ulm Dodge Chrysler RAM
() -
(888) 398-1677
4.7 (3416 reviews)
3 mi. from 33602
Authorized RAM Dealer
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Jerry Ulm Dodge Chrysler RAM Review
Good but could be better
by KLARC from DealerRater.com
December 3, 2018
5 5 5 5 5 4.7 (3416 reviews)
Jerry Ulm takes care of things and the staff is all excellent. However, maybe because they were recently sold, they are letting me down a little. I had an incident with my Chrysler Crossfire. The insurance adjusted came to Jerry Ulm where it had been towed in. No one notified me. Tires, rims, cross ties etc were fixed, but when I went to pick it up it also had had damage that no one had noticed or picked up. My service advisor told me to make an after claim, and sure enough my excellent insurance company is covering it. But no acknowledgement of my time and extra effort is mentioned. The damage included two new rims and three new tires. These are high performance $250 each tires. It seems like I am in there all the time to get these tires fixed and the report is always that they are not fixable. Sure enough, less than five months later, one got a nail in an "unfixable" spot and I need a new tire. Why can't we ever get road hazard coverage I asked my service advisor. He said because they are "high performance" tires, so he never asked in the years we have been dealing wit this. But upon inquiry they are eligible and I feel extremely let down by this incorrect information and lack of good advice. Then with this new tire, I left it for valve cover repair I had been advised on -- $900. The service tech had mentioned it before and I asked to fix it then. Oh no, my service advisor said, Chris just said to watch it. Now the new tech said let's go forward. My service advisor called. Now not only was it the $900 valve covers but a whole additional cover repair -- another $1,000. I told Angelo the Service Manager how let down I felt by this and he said he would look into and try to make an adjustment -- but, as I said, I feel very let down and under-appreciated by these recent three events. They always make things right and staff is excellent, but I feel like with the new ownership they don't care about me any more -- and while things are cheerfully fixed they come with a cheerful extremely more expensive bill and trouble to get there again and my time is never acknowledged as valuable.
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Used

2020 RAM 2500 Laramie

26,343 mi.
$64,376
FAIR PRICE
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Jerry Ulm Dodge Chrysler RAM
() -
(888) 398-1677
4.7 (3416 reviews)
3 mi. from 33602
Authorized RAM Dealer
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Jerry Ulm Dodge Chrysler RAM Review
Above and Beyond
by TriBecs from DealerRater.com
December 3, 2018
5 5 5 5 5 4.7 (3416 reviews)
My 2014 grand Cherokee was having issues with the Uconnect system. Every so often when I started my car the screen would remain black for a few minutes which affected my air-conditioning, navigation, Bluetooth, radio and more. The dealer I bought my vehicle from suggested I take it in to my local Jeep dealer, Jerry Ulm, for the latest update to the system. Tracy Korfias was the service advisor we were assigned to. We dropped off the vehicle for the update and a handful of other little things we wanted done prior to an upcoming road trip. When we went to pick up the vehicle that afternoon Tracy had bad news for us??? When trying to do the update on the Uconnect system, the entire thing crashed. I left Jerry Ulm with no radio and a promise from Tracy that she would help find a solution other than having to replace the entire system. I didn???t hold my breath. The next morning I went to start my car and the battery was dead. Assuming a correlation my vehicle went back to Tracy for the day. Meantime I called the dealership where I bought the car and was told a whole new system was probably my only option. They we???re nice enough to get me quotes from an after market provider ... $960! Meantime Tracy would not give up! She called Chrysler. She talked to multiple places. She searched other aftermarket solutions. And she insisted one service tech see my vehicle. Hours later I got a call from Tracy that everything was fixed!! Everything! Turned out the crash had caused a backend issue where even though my car was off the radio was still on which led to the battery drain. And the service tech had removed the entire system and was able to override whatever had caused the system crash and got the update to take! My radio isn???t perfect. I will likely need a new Uconnect at some point. But Tracy never gave up on ensuring she found a solution that would provide me more time and a comfortable trip. Tracy Korfias is a rare gem. The service she provided was above and beyond.
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Used

2020 RAM 2500 Laramie

16,507 mi.
$63,684
FAIR PRICE
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: Gray
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Jerry Ulm Dodge Chrysler RAM
() -
(888) 398-1677
4.7 (3416 reviews)
3 mi. from 33602
Authorized RAM Dealer
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Jerry Ulm Dodge Chrysler RAM Review
Wonderful
by RANGANATHAN.VIVEK from DealerRater.com
December 3, 2018
5 5 5 5 5 4.7 (3416 reviews)
Mike was really helpful on choosing my new ride and also very helpful by providing options without any pressure. So far enjoying my new ride. Thanks to you mike 😊🤘
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Used

2020 RAM 2500 Big Horn

16,928 mi.
$59,000
GOOD DEAL
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: Gray
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Lokey Nissan
() -
(727) 509-8871
4.5 (3190 reviews)
17 mi. from 33602
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Lokey Nissan Review
Got my Rogue from Matthew David at Lokey Nissan!
by Juan L from Palm Harbor flordia
November 6, 2018
5 5 5 5 5 4.5 (3190 reviews)
Matthew made this purchase a smooth process, thank you for your assistance. will make sure I will refer anybody who is looking for a car to Matthew. thank you. Juan Lopez Call Matt 727-534-7394 tell him Juan sent you his way.
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Used

2020 RAM 2500 Laramie

19,150 mi.
$66,841
FAIR PRICE
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Jerry Ulm Dodge Chrysler RAM
() -
(888) 398-1677
4.7 (3416 reviews)
3 mi. from 33602
Authorized RAM Dealer
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Jerry Ulm Dodge Chrysler RAM Review
Bueno!
by Kskaggs86 from DealerRater.com
December 3, 2018
5 5 5 5 5 4.7 (3416 reviews)
Jordi the gem. Jordi the man. The myth. The legend. He was excellent and he really made sure to break everything down for us to simple terms non-car people would understand. We are new to leasing and he gave us the pros and cons and allowed us to make our own decision in the end. I don't feel he was pushy in the slightest which is a huge bonus! Even when we had to leave and come back another day he didn't hound us and honored the price that was quoted. So overall, muy bueno. 10/10, would recommend. We got the car, we got the deal, we got exactly what we asked for. (And we still were able to close on our house!)
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Used

2020 RAM 2500 Laramie

30,605 mi.
$65,511
FAIR PRICE
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Jerry Ulm Dodge Chrysler RAM
() -
(888) 398-1677
4.7 (3416 reviews)
3 mi. from 33602
Authorized RAM Dealer
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Jerry Ulm Dodge Chrysler RAM Review
Purchase of a 2019 RAM limited
by TBUTTI1 from DealerRater.com
December 3, 2018
5 5 5 5 5 4.7 (3416 reviews)
Looking to buy a truck. Looked at the big 3 (Dodge, Ford, Chevy) the week before. Had a very bad experience at all 3 dealerships. Stopped by Jerry Ulm the very next weekend. Was greated at my vehicle by Soony. He bent over backwards answering our questions. Never hurried or pressured us. And ended up selling us a 2019 RAM limited that day. Sales mgr Mike was also a pleasure to work with. Love the truck! Thanks guys.
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Used

2020 RAM 2500 Limited

30,480 mi.
$67,907
FAIR PRICE
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
Save
  • CARFAX Report
Jerry Ulm Dodge Chrysler RAM
() -
(888) 398-1677
4.7 (3416 reviews)
3 mi. from 33602
Authorized RAM Dealer
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Jerry Ulm Dodge Chrysler RAM Review
Buying 1st Car Turned Out Great Thanks To Jordi & Larry
by BBD from DealerRater.com
December 3, 2018
5 5 5 5 5 4.7 (3416 reviews)
This Was My Fiances First Time Purchasing A New Car ! Of Course It Was A Little Nerve Racking For Him, But Thanks To Jordi Helping US Find & Love Our New Car & Larry For Working With Us & Giving Us The Best Deal He Could ! Our Experience Turned Out Great ! Thank You 😁
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Used

2020 RAM 2500 Limited

22,851 mi.
$70,432
FAIR PRICE
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Jerry Ulm Dodge Chrysler RAM
() -
(888) 398-1677
4.7 (3416 reviews)
3 mi. from 33602
Authorized RAM Dealer
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Jerry Ulm Dodge Chrysler RAM Review
Alex Perez rocks!
by L.I.P.S. from DealerRater.com
December 3, 2018
5 5 5 5 5 4.7 (3416 reviews)
I had an issue that Alex quickly diagnosed just by hearing what I described. Other people told me it would cost about $800 to fix. Alex took care of it and other minor issues and it didn't cost me anything because it was all under warranty. He arranged for a rental vehicle and made sure that everything was taken care of. This was my first service trip here, 45 minutes from my house, but I will DEFINITELY be back.
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Used

2020 RAM 2500 Tradesman

3,467 mi.
$52,995
GOOD DEAL
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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  • Free CARFAX 1-Owner Report
Brandon Ford
() -
(813) 579-3676
3.9 (1838 reviews)
6 mi. from 33602
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Brandon Ford Review
Superb Buying Experience!
by FordFamily from DealerRater.com
December 3, 2018
5 5 5 5 5 3.9 (1838 reviews)
We purchased our new 2017 Explorer Limited on 12/30/2017 during Brandon Ford's Year-End Sales Event. We had never seen a dealership so busy! After test driving 3 Explorers (2 pre-owned & 1 new), we made a decision to purchase new. Charles was very patient with our long, decision-making process and was able to answer all our questions. The finance stage of our purchase was just as enjoyable and Matt explained all of our options in great detail. Since our purchase day, we have been enjoying our new 2017 Explorer Limited and looking forward to many future trips. Thank you, Brandon Ford! We will be back!!!! Patti & Mike
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Used

2020 RAM 2500 Laramie

10,677 mi.
$64,680
FAIR PRICE
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
Save
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Jerry Ulm Dodge Chrysler RAM
() -
(888) 398-1677
4.7 (3416 reviews)
3 mi. from 33602
Authorized RAM Dealer
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Jerry Ulm Dodge Chrysler RAM Review
Excellent service, straightforward
by MATTC from DealerRater.com
December 3, 2018
5 5 5 5 5 4.7 (3416 reviews)
Bought a used 2017 Dodge Durango R/T without ever setting foot in the dealership! Anthony Rodriguez handled everything for me remotely- final price, trade in, financing, etc. Then DELIVERED the vehicle to me, 2 hours away, and picked up my trade-in in order to complete the sale quickly. The vehicle arrived exactly as pictured and described online, in excellent condition. No deceit, gimmicks, or pushyness throughout the sales process from anyone at the dealership. Thanks Anthony and crew!
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Used

2020 RAM 2500 Laramie

21,445 mi.
$64,957
FAIR PRICE
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: Gray
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
Save
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Jerry Ulm Dodge Chrysler RAM
() -
(888) 398-1677
4.7 (3416 reviews)
3 mi. from 33602
Authorized RAM Dealer
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Jerry Ulm Dodge Chrysler RAM Review
Todd Robinson
by swat528 from DealerRater.com
December 3, 2018
5 5 5 5 5 4.7 (3416 reviews)
immediately felt welcome in the dealership, Kimo was my sales person and was extremely professional. Bought a new 2019 Ram with hours, best experience in my 30 years of buying numerous vehicles. I will highly recommend Jerry Ulm to friends and family.
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Used

2020 RAM 2500 Limited

28,889 mi.
$65,901
FAIR PRICE
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Jerry Ulm Dodge Chrysler RAM
() -
(888) 398-1677
4.7 (3416 reviews)
3 mi. from 33602
Authorized RAM Dealer
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Jerry Ulm Dodge Chrysler RAM Review
JERRY ULM CHRYSLER ROCKS!!
by KRF3451 from DealerRater.com
December 3, 2018
5 5 5 5 5 4.7 (3416 reviews)
My husband and I have been Chrysler owners for the past 15 years. We happened to be in the Tampa to help our daughter get her JEEP PATRIOT battery replaced. Her car was towed to Jerry Ulm JEEP and that's where our story began. While waiting for our daughter's JEEP to be repaired, we started looking at the JEEP Compass. We had looked at them before in St. Petersburg, but it was just looking at that point. Our salesman - Jimmy - asked if we were interested in looking at anything. And that's when we said "The JEEP Compass - midnight blue paint with cloth interior!" Right away Jimmy found the exact Compass we were interested in. The negotiation process was very easy - Jerry Ulm Chrysler met what car payment we wanted to have - gave us a GEAT deal! We are EXTREMELY happy with our Chrysler Compass! It drives beautiful - I'm able to lift the driver's seat so I can see over the top of the hood - WE LOVE OUR CHRYSLER COMPASS - and will go back to Jerry Ulm Chrysler the next time we begin looking for another car!
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Used

2020 RAM 2500 Limited

22,100 mi.
$68,825
FAIR PRICE
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Jerry Ulm Dodge Chrysler RAM
() -
(888) 398-1677
4.7 (3416 reviews)
3 mi. from 33602
Authorized RAM Dealer
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Jerry Ulm Dodge Chrysler RAM Review
Nicholas Buccina
by BLUEGEORGE17 from DealerRater.com
December 3, 2018
5 5 5 5 5 4.7 (3416 reviews)
I went into your dealership expecting NOT to purchase a vehicle. Because of Nick???s amazing skills, I left with a brand new 2018 Jeep Wrangler Unlimited. Excellent experience and will continue to work with Nick on future purchases
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Used

2020 RAM 2500 Laramie

15,386 mi.
$69,999
FAIR PRICE
HOT CAR
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
Save
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Jerry Ulm Dodge Chrysler RAM
() -
(888) 398-1677
4.7 (3416 reviews)
3 mi. from 33602
Authorized RAM Dealer
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Jerry Ulm Dodge Chrysler RAM Review
Great Experience!!!
by AAnastassiades from DealerRater.com
December 3, 2018
5 5 5 5 5 4.7 (3416 reviews)
When I initially walked into Jerry Ulm I was unsure as to exactly what I was looking for in my next vehicle. Not only was I warmly greeted by Martin Gero, he also took the time to understand my wants and needs and help me narrow down what made the most sense for me. I purchased a 2019 Cherokee thanks to Martin and Jerry Ulm helping my find excactly what I wanted. I???m very happy with my purchase and will be referring everyone to Martin and Jerry Ulm! They offer excellent service and Martin Gero is extremely knowledgeable and great to work with!
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Used

2020 RAM 2500 Laramie

7,903 mi.
$68,999
FAIR PRICE
DELIVERED TO YOU
VIRTUAL APPOINTMENTS
  • Ext. Color: Silver
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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  • Free CARFAX 1-Owner Report
Vroom - Get It Delivered Nationwide, Contact-Free
() -
(813) 703-1909
3.6 (4574 reviews)
Online seller
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Home Delivery

Vehicle available to be shipped to your home. Contact the dealership for details.

Vroom - Get It Delivered Nationwide, Contact-Free Review
Vroom has a very streamlined process
by Berk757 from DealerRater.com
December 3, 2018
5 5 5 5 5 3.6 (4574 reviews)
This is my second vehicle purchased from Vroom in the last 12 months, and I can't imagine ever buying a used car from a brick-and-mortar dealership again. Vroom offers a terrific selection of late model used vehicles. The pictures really make it easy to know what the car looks like. I purchased a 2015 BMW 5-series, and the Vroom price compared to a similar make/model/mileage vehicle from CarMax was $3,000+ cheaper. I selected my vehicle over a few weeks of looking at photos. I filled out a credit application online, and they immediately called me to finalize the app, discuss rates and payments, and to get my $500 deposit. I received a loan package via FedEx 2 days later, signed all the paperwork, and sent it back in the pre-paid FedEx envelope they provided. About 3 days later, I started getting emails to schedule delivery. The process only took 9 business days from the moment I made the deposit to the moment I got my vehicle. The vehicle was clean, just as described, and runs great. Now I just need to get a state inspection and add this to my insurance policy, and the tags will be mailed to me in a few weeks. Thankfully, Vroom gives me a 60-day temp tag so there is ample time to receive the plates. This is the future of car-buying, and the 7-day money back guarantee makes it the perfect way to purchase a used vehicle.
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Used

2020 RAM 2500 Laramie

21,754 mi.
$69,999
FAIR PRICE
HOT CAR
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
Save
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Jerry Ulm Dodge Chrysler RAM
() -
(888) 398-1677
4.7 (3416 reviews)
3 mi. from 33602
Authorized RAM Dealer
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Jerry Ulm Dodge Chrysler RAM Review
Recall and Maintaince
by trendie from DealerRater.com
December 3, 2018
5 5 5 5 5 4.7 (3416 reviews)
My car had a recall on it. In addition, it was time for regular maintenance along with a couple of tires that kept losing pressure. When I got there, Carlos looked at the odometer and asked if I wanted to get the 30K maintenance done too. He asked if I bought the extended warranty (which I did not). He then told me the extended warranty and my maintenance were the same thing. To clarify, I bought my car used as a part of a rental fleet. Jerry Ulm services my prior Jeep as well and I???ve never had a bad experience with them. I???m so grateful I have Carlos as my advisor! He is the best!!!
RAM Certified

2020 RAM 2500

22,143 mi.
$71,800
  • Ext. Color: Black
  • Int. Color: Other
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Ferman Chrysler Dodge Jeep Ram New Port Richey
() -
(866) 954-6645
4.7 (4623 reviews)
24 mi. from 33602
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Ferman Chrysler Dodge Jeep Ram New Port Richey Review
"Perfect Buying Experience!"
by WayneAlan from DealerRater.com
November 5, 2018
5 5 5 5 5 4.7 (4623 reviews)
Had an incredible buying experience at Ferman Chrysler/Jeep/Dodge/Ram. To sum it all up the overall experience was exceptional. I have not only purchased a 2016 Chrysler 300C but also a 2016 Jeep Cherokee Overland within a few days of each other due to Tina Robinson???s focus on making it a wonderful experience for me. Tina was willing to take whatever time needed to make sure I made the right choices. She was fun to deal with, friendly and a class act in respects to representing Ferman. Tina contacted me in response to me reaching out on an Internet search and was very helpful and very patient. When I went to the dealership, with knowing what I wanted in mind. She facilitated the process on both purchases and made the experience quite pleasant. (so many car salesmen associates tend to be "fast talkers", pushy, obnoxious shysters, make one feel like a piece of road kill with vultures swarming around and don't seem to hear well😕). Tina taken that extra steps to make me, the customer, very happy and more than satisfied with her professionalism beyond my expectations. Tina???s key values were patients, honesty and respectfulness. Scott Poth, the Finance Manager, another bright spot, completed the necessary documents and other paperwork very fast and made both car sales in all aspects of accuracy and stress free experiences. Accommodations at the dealership were very comfortable. "Attention to the Customer", want a Fantastic car buying experience, I definitely recommend going to Ferman Chrysler/Jeep/Dodge/Ram for your car buying needs. This dealership was helpful and very friendly. Top Notch!
We found additional vehicles that are close to your year range.
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Used

2019 RAM 2500 Laramie

18,001 mi.
$71,000
FAIR PRICE
DELIVERY AVAILABLE
VIRTUAL APPOINTMENTS
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
Save
  • CARFAX Report
Jerry Ulm Dodge Chrysler RAM
() -
(888) 398-1677
4.7 (3416 reviews)
3 mi. from 33602
Authorized RAM Dealer
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Jerry Ulm Dodge Chrysler RAM Review
Good but could be better
by KLARC from DealerRater.com
December 3, 2018
5 5 5 5 5 4.7 (3416 reviews)
Jerry Ulm takes care of things and the staff is all excellent. However, maybe because they were recently sold, they are letting me down a little. I had an incident with my Chrysler Crossfire. The insurance adjusted came to Jerry Ulm where it had been towed in. No one notified me. Tires, rims, cross ties etc were fixed, but when I went to pick it up it also had had damage that no one had noticed or picked up. My service advisor told me to make an after claim, and sure enough my excellent insurance company is covering it. But no acknowledgement of my time and extra effort is mentioned. The damage included two new rims and three new tires. These are high performance $250 each tires. It seems like I am in there all the time to get these tires fixed and the report is always that they are not fixable. Sure enough, less than five months later, one got a nail in an "unfixable" spot and I need a new tire. Why can't we ever get road hazard coverage I asked my service advisor. He said because they are "high performance" tires, so he never asked in the years we have been dealing wit this. But upon inquiry they are eligible and I feel extremely let down by this incorrect information and lack of good advice. Then with this new tire, I left it for valve cover repair I had been advised on -- $900. The service tech had mentioned it before and I asked to fix it then. Oh no, my service advisor said, Chris just said to watch it. Now the new tech said let's go forward. My service advisor called. Now not only was it the $900 valve covers but a whole additional cover repair -- another $1,000. I told Angelo the Service Manager how let down I felt by this and he said he would look into and try to make an adjustment -- but, as I said, I feel very let down and under-appreciated by these recent three events. They always make things right and staff is excellent, but I feel like with the new ownership they don't care about me any more -- and while things are cheerfully fixed they come with a cheerful extremely more expensive bill and trouble to get there again and my time is never acknowledged as valuable.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of service for more details.
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