Knocked it Outta the Park!
December 3, 2018
This is my honest review, i haven't been paid or coerced, Lol. The customer service here SERIOUSLY impressed me!! My experience with Marietta Auto Sales started with my test drive with Anthony (Hayes). He was super friendly and personable and answered all my questions about the 2013 Nissan Altima Coupe I wanted to purchase. He wasn't pushy or car salesy, just cool and patient. I did a test drive right before leaving for a week-long vacation and, unlike every SINGLE other car dealership I visited before my vacation, Anthony didnt call and text me 50 million times a day bugging me about when I'd come back in. He respected my time and didnt push. When I came back, I requested a pre-purchase inspection, brought it back, and there was a small hiccup but Anthony was out sick so i spoke with another salesperson who turned me ALL THE WAY OFF with his indifference and lack of good customer service. Like, I told him to give me my check back and was prepared to walk out. Luckily, I was able to speak with Sedric, the business manager, before i left and he addressed my concerns calmly and patiently. He could tell I was frustrated and really wanted to keep my business, which I appreciated SO MUCH. After that, the process of buying was incredibly smooth. Sedric promised to take care of the inspection issues personally, and have the car ready the very next day (today). He did exactly what he promised he would do, with the BEST attitude and customer service. I was ON FIRE when I sat down at his desk and he didnt even break a sweat, lol. (I HIGHLY recommend speaking with him if you run into any problems.) Picked up the car the next day, Anthony was back and got me in and out. I expected to be in the dealership forever, but he took care of my financing, kept the energy upbeat, answered every single one of my 7.8 million questions, and made sure I got exactly what i wanted. Communicative and funny and well-informed. Go straight to HIM when you go there, he's gonna take the best care of you. :) There was a small glitch in the process, but the way these guys turned a potentially bad experience around deserves 10 BIG STARS! Car buying is crazy stressful but I definitely made the right choice coming here, despite some of the bad experiences of others.