November 6, 2018
Shopping for a BMW 535i - x-drive over the internet was challenging. I found several for sale, but the condition and mileage was not to my liking. After finding a 2013 White M-Sport at Dixie Motors, I decided to call and get more info. There was plenty online, but I wanted to interact with someone and 'feel' more confident as this was my first internet purchase.
When I contacted the dealership, I interacted with Randy. He came across very friendly and easy-going. I read the reviews about Dixie (and Randy specifically) only to confirm my personal interaction was similar. Randy and I interacted via phone and then text and I decided to leave a deposit with him to hold the car. I purchased a 1-way ticket and Randy picked me up at the airport, had the paperwork ready at the dealership & provided me with a speedy purchase process to get me on my way.
After the first week, I found an issue with the display unit. I called the dealership and found that the car sat in the showroom and hadn't been driven - therefore they didn't experience the issue. Randy then worked with me to remotely diagnose and I took it in to my BMW mechanic who confirmed the issue.
A week later, Randy had a replacement display unit shipped to me and I had my mechanic install it - and it has worked since.
Dixie (and Randy) have confirmed that they are a trusted dealership that you can count on for internet-based purchasing.
Thanks a bunch Randy!