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Used 2019 RAM 3500 for Sale in Houston, TX

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Used
$46,650 11,439 mi.

2019 RAM 3500 Big Horn

Good Deal
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Texas Direct Auto
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(832) 239-8088
3.9 (1901 reviews)
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Texas Direct Auto Review
Unbelievable Service!
by John L. from Richmond, TX
December 3, 2018
5 5 5 5 5 3.9 (1901 reviews)
I just had the most unbelievable, remarkable, outstanding service of my life. A truck I recently purchased broke on me while pulling an RV for a planned vacation. Diane Boyd took care of my family as if she were the one going on vacation! She jumped into action and made the whole repairs process painless. I am still in shock. I am not accustomed to having people keep their promises, or do the right things just because they are right. I am used to excuses and justifications and meanness especially once a company has my money. But I am writing this to express my sincere gratitude and appreciation for the over-the-top level of service and care shown to me and my family. I highly recommend Texas Direct Auto and encourage others to give serious consideration to purchasing the extended warranty. Texas Direct Auto kept their word with me beyond belief. Thank you Diane Boyd!
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Used
$48,495 11,705 mi.

2019 RAM 3500 Big Horn

Good Deal
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Davis Chevrolet
() -
(713) 469-3136
4.1 (75 reviews)
14 mi. from 77083
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Davis Chevrolet Review
Best Cheverolet Service department in the Houston
by Nate Gee from Manvel, Tx
December 3, 2018
5 5 5 5 5 4.1 (75 reviews)
If you top notch service on your vehicle. Davis Cheverolet is the place for you. I trust bringing my Tahoe in for services. If it's a routine service I'll chill in the waiting area or walk the lot. Big jobs Davis offers either a lift or a free rental until your vehicle is completed. Justin is a true professional, he keeps me inform before, during and after services getting done on my Tahoe. I'm completely satisfied. https
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Used
$46,170 66,819 mi.

2019 RAM 3500 Big Horn

Good Deal
  • Ext. Color: White
  • Int. Color: Gray
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Texan Hyundai
() -
(832) 361-3983
4.6 (1092 reviews)
14 mi. from 77083
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Texan Hyundai Review
Erdwin Dominguez
by Sandy colombiana from DealerRater.com
December 3, 2018
5 5 5 5 5 4.6 (1092 reviews)
This sales person is an excellent person has helped me out with my cars and it always has been a great experience he???s friendly takes the time to show you the automobiles with calm he???s just what all sales guys should be like at the dealer if there was more Starz in rating I would give him 100000 starz he???s is awesome excellent customer service and that goes for everybody at dealer they always treat us like family thanks erdwin and see you soon for my daughters car 🙏🏻🙏🏻
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Used
$48,390 16,597 mi.

2019 RAM 3500 Big Horn

Good Deal
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Texas Direct Auto
() -
(832) 239-8088
3.9 (1901 reviews)
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Texas Direct Auto Review
Carson City Morgans
by Robert ??? from Houston, Tx
November 6, 2018
5 5 5 5 5 3.9 (1901 reviews)
I was very satisfied with my visit. The sales person that I spoke to was very courteous and knowledgeable about the product.
JUST ADDED
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Used
$43,700 5,621 mi.

2019 RAM 3500 Tradesman

  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Carvana
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(281) 816-3787
4.3 (1364 reviews)
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Carvana Review
Easy easy EASY way to buy a car!
by janders5511 from DealerRater.com
December 3, 2018
5 5 5 5 5 4.3 (1364 reviews)
My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder
Used
$45,225 30,566 mi.

2019 RAM 3500 Big Horn

  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Tomball Dodge Chrysler Jeep Ram
4.4 (111 reviews)
23 mi. from 77083
Tomball Dodge Chrysler Jeep Ram Review
Best Service Department!
by owhoward from Tomball, TX
December 3, 2018
5 5 5 5 5 4.4 (111 reviews)
I am writing this review to encourage all to take their vehicles to Tomball Dodge, Chrysler, and Jeep. I know taking your vehicle to the 'dealer' is not an exciting experience (having to take your vehicle to any auto repair shop is never positive) due in major part to the stereotypes that are far too often supported by reality. Yet to my surprise, my experience from start to finish, the integrity in the customer service, and the respect given to me, all by Howard Hunt and Darryl Depasquale, will serve as a reminder to me that good people still exist. My van had not started in a month. It needed multiple rocker arms and four cams to be replaced. Here are the facts of my experience: o Howard Hunt, a Service Advisor, called me within one hour of my van arriving via tow truck. o On three separate occasions, Howard said he would call me back at a stated time. He always called me back precisely when he said he would. o He gave me his direct phone I could call/text. When I texted him, he replied back almost immediately. (It did take him roughly 10 minutes to reply to one text I sent him.) o When communicating, Howard was direct, sincere, and did not provide false hope. (That was actually very refreshing.) Albeit this was a costly repair, because he didn't give false hope, there were no surprises during the entirety of the repair process. o Howard went above and beyond to get the work done in the time I requested. At one point, I did not think it would be possible due to the weekend. Howard actually called me excited because he just so happened to ask his parts guy making a delivery if he had the four cams I needed and he did. o After nearly two weeks in the shop and on the day the repairs were complete, Howard Hunt called me to inform me the van's electrical system was causing issues and they were now exploring the problem. My heart sank. He called me back within 15 minutes with excitement and relief explaining to me the mechanic thought it best to unplug and reattach the electrical components to the TIPM system and it worked perfectly. No repairs needed and Howard passionately apologized for having alarmed my wife and I. (I suppose I am not used to having an auto repair shop overly communicate.) o I went to get the van right at closing on a Thursday. The bill was a little more than $300 dollars more than quoted. Howard Hunt had already left for the day. Darryl Depasquale (I didn't realize he was the Service Manager) approached me and said he was looking in to the discrepancy. A few minutes later, he pulled me aside to explain to me what happened. Somehow, an element of the original quote I approved did not tally in the total. Although they did the work and I approved the work, Darryl Depasquale owned the mistake saying it was clearly not my fault nor problem, but a mistake on their end and they would honor what they originally quoted. (That was so refreshing! This all happened past closing, lights off, and doors locked.) o The most defining moment came the next day when I received a call from Howard Hunt stating they had found a way to save me more money…(I am truly not joking.) Much to my surprise, Darryl Depasquale went beyond all expectations when he gave me back a portion of my bill. That was one of the most humbling experiences of my life. I wish there were words to describe the kindness, generosity, and sincere customer service I received directly from Howard Hunt and Darryl Depasquale. Much to my shame, I fail to remember the name of the cashier that stayed well after hours with her work completed to simply process my bill as well as another Service individual (I think Julie was her name) who worked alongside Darryl Depasquale to determine the difference in the bill and my original quote. I am now a proud, life-long customer of Tomball Dodge-Chrysler-Jeep and without question, I trust the people that work there. Howard Hunt and Darryl Depasquale have set the standard for customer relations and customer service.
We found additional vehicles that are close to your year range.
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Used
$42,952 4,490 mi.

2018 RAM 3500 Lone Star

Good Deal
  • Ext. Color: Gray
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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AutoNation Toyota Gulf Freeway
() -
(888) 280-0825
4.5 (648 reviews)
25 mi. from 77083
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AutoNation Toyota Gulf Freeway Review
AutoNation Houston Gulf freeway svc manager
by Beverly Fadner from Houston, Tx
November 6, 2018
5 5 5 5 5 4.5 (648 reviews)
Jay Henderson, service manager took exceptional care of my elderly mother, who had bad sun visor on her 2010 Camry. He ordered part, waited until she could bring in at her convenience, & had it installed while she waited. If she or anyone we know needs more service and/or new vehicle, she'll go or buy there or recommend same to others.
2018 RAM 3500 Lone Star Review
First time Ram owner, loving this truck!
by Mario & Julia Calixto from Waxahachie, TX
April 28, 2019
5
Drives like a dream! We pull our 32ft Fifth Wheel and needed a dually, this truck is awesome! Great towing and looks like a million bucks!
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Used
$54,998 36,118 mi.

2018 RAM 3500 Laramie

Fair Price
  • Ext. Color: White
  • Int. Color: Beige
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Texas Auto North
() -
(877) 257-6533
4.5 (34 reviews)
21 mi. from 77083
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Texas Auto North Review
Texans Auto experience1
by El Nino from DealerRater.com
December 3, 2018
5 5 5 5 5 4.5 (34 reviews)
Talked to Mahdi on the phone, told Him what I wanted. Looking for 300c, saw a 300S that caught My eye. Not as peppy as My 2013 300 base but, dang, it felt good! Mahdi was very personable. Whatever question He couldn't answer, He knew where to go to get an answer. Honestly, Mahdi is Palestinian and I'm a Mex. For some reason I dont think any body else could have sold Me that car, that age, at that price. Diversity is what makes Us great! Joe Ruiz 82nd Airborne The All Americans.
2018 RAM 3500 Laramie Review
Great truck for the money
by Rayburn98 from Red wing, mn
April 28, 2019
5
Truck pulls good for a gas motor (6.4) and the auto leveling suspension is a great option. Truck is getting 14mpg on the highway. ..not bad for a 1 ton truck
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Used
$30,990 25,705 mi.

2017 RAM 3500 Tradesman

Good Deal
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Texas Direct Auto
() -
(832) 239-8088
3.9 (1901 reviews)
Online seller
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Texas Direct Auto Review
Carson City Morgans
by Robert ??? from Houston, Tx
November 6, 2018
5 5 5 5 5 3.9 (1901 reviews)
I was very satisfied with my visit. The sales person that I spoke to was very courteous and knowledgeable about the product.
2017 RAM 3500 Tradesman Review
Outstanding.
by FishTexas from Aledo, Texas
February 12, 2019
5
The 2017 3500 is a great value. My truck is a single rear wheel, long box, 4x4 in Laramie trim and came with the Aisin PTO transmission. The truck does everything exceptionally startling with towing, to interior space and comfort, fit and finish. I bought it new and it has not had any problems. I look forward to many more miles and memories in this truck!
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Used
$35,998 26,097 mi.

2018 RAM 3500 Tradesman

Great Deal
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Texas Auto North
() -
(877) 257-6533
4.5 (34 reviews)
21 mi. from 77083
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Texas Auto North Review
Purchasing an Auto Remotely
by Joeyjo from DealerRater.com
December 3, 2018
5 5 5 5 5 4.5 (34 reviews)
This is my first remote purchase I.e., i live in New Hampshire and auto was in Houston . I evaluated all the written info as well as the pictured that I could find. David responded to my request to start the auto, excercise the top, sit in the car and let me know if anything was not correct. He scoped the body of the car and reported the imperfections. This info was important for me to decide to buy. What a guy! I have never dealt with a more friendly and experienced salesperson who responded to my needs. To indicate how responsive and tolerant Auto North was my funds were late in coming ( like 3 hweeks) and I never felt pressured to come with alternative s for funding. I would definitely do business with Autu North and David Melendez again. Roland Duboisj
2018 RAM 3500 Tradesman Review
Excellent truck for towing my fifth wheel trailer
by Scott from Marion, IA
April 23, 2019
5
This truck meets all of my needs and exceeds my expectations while towing my fifth wheel RV. I have owned a one vehicle made by all of the big 3 automakers and this is by far the best.
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Used
$57,791 25,904 mi.

2018 RAM 3500 Laramie

Good Deal
HOT CAR
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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AutoNation Chrysler Dodge Jeep Ram Spring
() -
(877) 802-7294
4.4 (891 reviews)
28 mi. from 77083
Authorized RAM Dealer
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AutoNation Chrysler Dodge Jeep Ram Spring Review
Best car buying experience ive had
by gary from spring ,.texas
November 5, 2018
5 5 5 5 5 4.4 (891 reviews)
great service fantastic price. I would ask for Larry chatman. He was fantastic and we droveo out with a new truck witha lot more options for less money than any other dealers would offer. I checked 5 other dealers before I visiteds spring dodge. thank you for the great service and deal
2018 RAM 3500 Laramie Review
Simply the best truck for Tall men
by RS from Traverse City Mi
April 12, 2019
5
I sold my 2019 F350 after two weeks of the horrible seats hurting my back . If your a tall person Ram is the right truck . The visibility & ride are superior to the competitors,along with much more power and better handling .
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Used
$53,220 35,098 mi.

2017 RAM 3500 Laramie Longhorn

Good Deal
  • Ext. Color: White
  • Int. Color: Brown
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Texas Direct Auto
() -
(832) 239-8088
3.9 (1902 reviews)
Online seller
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Texas Direct Auto Review
Very smooth transaction and I'm happy with the vehicle
by Chad Smith from DealerRater.com
November 6, 2018
5 5 5 5 5 3.9 (1902 reviews)
When I initially called, the sales rep on the phone wasn't fully informed and said the final sale number was much higher that I was willing to pay. I called back and worked with Mark Roberts who was very good to work with and got me a final number very quickly, which was hundreds lower than the price the first rep quoted me. It took a total of 9 days to put down a deposit and have the car delivered to my front door in South Dakota. I spent less time sending/receiving paperwork with them than I have sitting in a local dealership, which was nice. This is my 3rd "sight unseen" vehicle purchase, and probably the best one so far. The vehicle itself (2013 BMW 328i w/70k miles) was delivered in very good condition, with the exception of a broken trim piece with cost me $40 to replace - I didn't bother going after them for it since the rest of the car is very good. No matter how many pics are posted online, there's nothing like seeing a vehicle in person and I wasn't disappointed. While it wasn't exactly a "great deal", considering the free delivery and low dealer fees (compared to much of the country), I feel like I paid the correct market value for the car. I will certainly consider them again for my next vehicle.
2017 RAM 3500 Laramie Longhorn Review
Great truck for the money.
by Don44 from LONGVIEW,WA
January 19, 2019
5
This truck tows my 13,000 lb 5th wheel with ease. The Tradesman is a little plane but there are enough options to make it a comfortable truck to drive.
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Used
$50,890 40,817 mi.

2018 RAM 3500 Laramie

Good Deal
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Texas Direct Auto
() -
(832) 239-8088
3.9 (1901 reviews)
Online seller
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Texas Direct Auto Review
Smooth Experience
by mycar from DealerRater.com
December 3, 2018
5 5 5 5 5 3.9 (1901 reviews)
Just sold my Car to them today. Entire process took around 25 minutes. Drove in with my 9 year old car. They inspected my car for about 10 minutes and gave me an estimate on the spot. Their offer was higher than what the car dealership had offered me. I expected the offer. I had my title with me. So, we completed the transaction there...it took around 10-25 minutes more. They gave me a cashier's check, that i enacted with my bank that day. Very simple and efficient !
2018 RAM 3500 Laramie Review
Perfect for Towing
by CowboyShooter from Oregon
April 5, 2019
5
Perfect vehicle for towing my fifth wheel. It has lots of power, great mileage considering it is a tow vehicle, and comfortable cab. The dogs love it too.
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Used
$52,350 27,858 mi.

2017 RAM 3500 Laramie Longhorn

Good Deal
  • Ext. Color: Silver
  • Int. Color: Brown
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Texas Direct Auto
() -
(832) 239-8088
3.9 (1901 reviews)
Online seller
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Texas Direct Auto Review
Just amazing
by Dprater from DealerRater.com
November 5, 2018
5 5 5 5 5 3.9 (1901 reviews)
I didn't no anything about this dealer ship , never Even heared of them. My salesman Rod Smith didn't eveyruing to assisted me , he was super busy but someway still had time to assisted me with every question I had about the vehicle I purchased. This place is amazing never seen a dealer ship like this and never had customer service like them . I will recommend this dealership to anyone , I will give you may personal number for anybody that don't know about this place or had questions about my experience 8327078692 Daniel . Thanks you guys so much
2017 RAM 3500 Laramie Longhorn Review
A real hunk of truck power!
by Keep on Trucking from Indianapolis, IN
November 16, 2018
4
Power and torque to pull out plenty of tree stumps! Or pull whatever you need, and do it with comfort and style! The Cummins 6.7 Diesel is a living legend in reliable power plants in the trucking, boating and RV business. The new Aisen transmission brings assurance that the power is transferred in a reliable manner!
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Used
$32,917 92,860 mi.

2018 RAM 3500 Tradesman

Great Deal
  • Ext. Color: Silver
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Northwest Chrysler Jeep Dodge RAM
() -
(281) 640-3364
2.1 (58 reviews)
15 mi. from 77083
Authorized RAM Dealer
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Northwest Chrysler Jeep Dodge RAM Review
Mrs Gott
by Carrie from Weidman MI
November 5, 2018
5 5 5 5 5 2.1 (58 reviews)
Maggie Prolos is the best saleswoman around. She goes above and beyond to make sure her customers are happy and satisfied when they leave and had many return customers which in her business is amazing!
2018 RAM 3500 Tradesman Review
Very luxurious, and powerful vehicles
by Ram 3500 from Houston, TX
March 10, 2019
5
I love my truck. The interior is awesome and it is nice having all that power on demand. I was impressed with the customer service and all the modern features this truck provides. Best truck I have owned, no issues.
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Used
$52,295 25,601 mi.

2018 RAM 3500 Laramie

Good Deal
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
Save
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Clear Lake Chrysler Jeep Dodge RAM FIAT
() -
(281) 809-4447
2 (89 reviews)
29 mi. from 77083
Authorized RAM Dealer
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Clear Lake Chrysler Jeep Dodge RAM FIAT Review
A new Paradigm
by rkwood from Pearland, TX
November 6, 2018
4 4 4 4 4 2 (89 reviews)
I went to Clear Lake Dodge to buy a used Tacoma truck that I had researched. The sales person was top notch, the “finance guy”, well he was a finance guy, but okay. So I was going to buy the truck for cash after I reviewed the CarFax with my wife (Dealer supplied, nice touch), and return the next day. So we did arrive a little early, but the sales associate was “paged”, and we sat, and sat…etc. As we waited my wife was looking over the new trucks on the sales floor, suggested we take our money and put it down on a new truck. So, after 40 minutes we left. I can only suggest that that leaving a customer on their own is dangerous to sales. My time is valuable, if you can’t respect that then, there are other fish in the sea. Overall a good experience as car dealer go, but for the closing.
2018 RAM 3500 Laramie Review
NEEDED SERVICE
by lsrock from Newalla, OK
February 12, 2019
4
The Cummins engine is the only way to go. Although we only had the truck 2 days (with 47 miles on the odometer) and it needed to be serviced, we love the vehicle and understand that these things can arise with newer diesel models. However, the service department needs to step up their customer service. Waited too long at the dealership for a rental car.
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Used
$38,998 21,646 mi.

2018 RAM 3500 Tradesman

Great Deal
  • Ext. Color: Red
  • Int. Color: Gray
  • Transmission: Automatic
  • Drivetrain: RWD
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Texan Hyundai
() -
(832) 361-3983
4.6 (1092 reviews)
14 mi. from 77083
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Texan Hyundai Review
Erdwin Dominguez
by Sandy colombiana from DealerRater.com
December 3, 2018
5 5 5 5 5 4.6 (1092 reviews)
This sales person is an excellent person has helped me out with my cars and it always has been a great experience he???s friendly takes the time to show you the automobiles with calm he???s just what all sales guys should be like at the dealer if there was more Starz in rating I would give him 100000 starz he???s is awesome excellent customer service and that goes for everybody at dealer they always treat us like family thanks erdwin and see you soon for my daughters car 🙏🏻🙏🏻
2018 RAM 3500 Tradesman Review
Great Truck
by Alex from Liberty Hill. TX
January 14, 2019
5
This is the truck I had been looking for, for almost a year at a great price. It really is my dream truck. Everyone that has seem the truck loves the look.
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Used
$57,322 6,164 mi.

2018 RAM 3500 Laramie

  • Ext. Color: Red
  • Int. Color: Brown
  • Transmission: Automatic
  • Drivetrain: 4x4/4-wheel drive
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Tomball Dodge Chrysler Jeep Ram
4.4 (111 reviews)
23 mi. from 77083
Tomball Dodge Chrysler Jeep Ram Review
Best Service Department!
by owhoward from Tomball, TX
December 3, 2018
5 5 5 5 5 4.4 (111 reviews)
I am writing this review to encourage all to take their vehicles to Tomball Dodge, Chrysler, and Jeep. I know taking your vehicle to the 'dealer' is not an exciting experience (having to take your vehicle to any auto repair shop is never positive) due in major part to the stereotypes that are far too often supported by reality. Yet to my surprise, my experience from start to finish, the integrity in the customer service, and the respect given to me, all by Howard Hunt and Darryl Depasquale, will serve as a reminder to me that good people still exist. My van had not started in a month. It needed multiple rocker arms and four cams to be replaced. Here are the facts of my experience: o Howard Hunt, a Service Advisor, called me within one hour of my van arriving via tow truck. o On three separate occasions, Howard said he would call me back at a stated time. He always called me back precisely when he said he would. o He gave me his direct phone I could call/text. When I texted him, he replied back almost immediately. (It did take him roughly 10 minutes to reply to one text I sent him.) o When communicating, Howard was direct, sincere, and did not provide false hope. (That was actually very refreshing.) Albeit this was a costly repair, because he didn't give false hope, there were no surprises during the entirety of the repair process. o Howard went above and beyond to get the work done in the time I requested. At one point, I did not think it would be possible due to the weekend. Howard actually called me excited because he just so happened to ask his parts guy making a delivery if he had the four cams I needed and he did. o After nearly two weeks in the shop and on the day the repairs were complete, Howard Hunt called me to inform me the van's electrical system was causing issues and they were now exploring the problem. My heart sank. He called me back within 15 minutes with excitement and relief explaining to me the mechanic thought it best to unplug and reattach the electrical components to the TIPM system and it worked perfectly. No repairs needed and Howard passionately apologized for having alarmed my wife and I. (I suppose I am not used to having an auto repair shop overly communicate.) o I went to get the van right at closing on a Thursday. The bill was a little more than $300 dollars more than quoted. Howard Hunt had already left for the day. Darryl Depasquale (I didn't realize he was the Service Manager) approached me and said he was looking in to the discrepancy. A few minutes later, he pulled me aside to explain to me what happened. Somehow, an element of the original quote I approved did not tally in the total. Although they did the work and I approved the work, Darryl Depasquale owned the mistake saying it was clearly not my fault nor problem, but a mistake on their end and they would honor what they originally quoted. (That was so refreshing! This all happened past closing, lights off, and doors locked.) o The most defining moment came the next day when I received a call from Howard Hunt stating they had found a way to save me more money…(I am truly not joking.) Much to my surprise, Darryl Depasquale went beyond all expectations when he gave me back a portion of my bill. That was one of the most humbling experiences of my life. I wish there were words to describe the kindness, generosity, and sincere customer service I received directly from Howard Hunt and Darryl Depasquale. Much to my shame, I fail to remember the name of the cashier that stayed well after hours with her work completed to simply process my bill as well as another Service individual (I think Julie was her name) who worked alongside Darryl Depasquale to determine the difference in the bill and my original quote. I am now a proud, life-long customer of Tomball Dodge-Chrysler-Jeep and without question, I trust the people that work there. Howard Hunt and Darryl Depasquale have set the standard for customer relations and customer service.
2018 RAM 3500 Laramie Review
Very nice truck
by Sonia from Roann Indiana
January 9, 2019
5
Nice truck and a great work truck. Put this truck to the test with a 12000 pound trailer with 25000 pounds on it. Never hesitated.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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