Incredible Customer Service
December 3, 2018
We have owned four Subarus over the last 20 years. It is the only brand that I trust not only for the quality and dependability of the vehicles but also for the integrity and EXCELLENT customer service of the dealerships. When I walk through the doors of Austin Subaru, I know that I am going to be treated with respect from the sales floor to the service department. As a woman, buying a car can be an infuriating experience. At other dealerships I had salesmen question my ability to drive a manual transmission, drop women-driver jokes, try to TELL me what I wanted, talk over me to my husband, and give me the run around with numbers. Working with John Martinez on my latest purchase was hands-down the best experience in purchasing a new vehicle I have had. Each time I test drove a car, he tossed me the keys and said "go for a spin and let me know what you think!" He was extremely informative and he talked with me, not at me. He gave me space to make my decision and not once did I ever feel like I was being SOLD something but rather being assisted with my purchase. For that I will gladly hand over my money. Other dealerships could learn a lot from the folks at Austin Subaru.