An valuable experience in contrast!
December 3, 2018
Does the end justify the means? Definitely not! That said, my ultimate experience with Rafferty was both enormously gratifying and also, for better or worse, just as upsetting at the beginning. The first half of that remark is for the dealership; the latter for my fellow consumers. However, both parties could benefit tremendously by considering the last-minute, Hail Mary, work-a-round I accidentally ended up applying Without naming names I'll just say that sales reps - within every industry, and just like us - have both good and bad days. The corresponding features of each can have a profound effect on one's level of focus, will, energy, helpfulness, determination, interest, caring, etc, etc, etc. If you were a rep wanting to win an award for salesperson of the year you'd better be on the positive side of those traits. If you are a consumer, however, and purely by chance happen to find yourself dealing with a "bad day" rep, don't blame the dealership. Rather, hang up, call back and specifically request a different person. That's what I did - but ONLY after five days of steaming over what happened during my first attempt. On the fifth day I was actually in the process of wiring money to a different dealer for a car I decided I could probably live with when suddenly the internet went down. Everything stopped. I thought for a moment, picked up the phone and followed the above advice. The outcome? I was paired with a rep with whom I was able to connect genuinely, and ended up getting the car of my dreams. The moral: Neither steam nor groan, Unless flawless you've been shown. Realize that dealerships keep multiple reps on hand for the express purpose of compensating for the daily allotment of "bad day" reps who, for the sake of all, would have done far better to call in sick.