After being a Subaru Forester owner for 15 years and ten years with my last model, it was time for me to purchase a new vehicle. Mike Maniscalchi introduced himself and we found him to be both personable, and knowledgeable in all aspects of the vehicles. He took the time to listen to a 60+ senior to try to place me in my perfect vehicle. Though I loved the Forester, I thought that our live style had changed and we could pursue other Subaru vehicles. Believe me when I say that I think I drove every vehicle type Subaru stocked. Liked the size and feel of the Subaru Crosstrek but could not get beyond the orange stitching they use in the interior. It drove like the Forester and had a sleek look and still offered the hatch. Unfortunately, the 2018 Forester had gone through some exterior and interior modifications, and it was not for me. We were at the dealership for the better part of the afternoon and evening. All the time we were there, Mike was as attentive as he was the first moment we arrived trying to work with me to find the "perfect" vehicle for me. By now I was so confused ( 6 pm)I wanted to call it a day! Mike never pressured us and if we needed to take a break and return the next day Mike would have been fine with that and would have greeted us the next day with a smile! My husband has a 2015 fully-equipped Subaru Legacy and in the back of my mind as far as features were concerned, I guess I wanted what he had in a different model. Though I still preferred the 8.7 road clearance offered by the Forester. Intuitively, Mike understood this and asked me if I wanted to drive the Outback. Much to my surprise, i liked how it drove, interior and road clearance worked also. Being seniors, we did have a budget and finally came to an agreement that fit our budget and I purchased the 2018 Outback Subaru. Additionally, he also spent all the time I needed when reviewing the features of my vehicle when I picked it up. Beyond satisfied with the entire Subaru experience. Ask for Mike when it is your turn to purchase a Subaru. He is patient, knowledgeable, makes you feel comfortable, interested in what you want, and if it takes hours to find you the perfect vehicle...he will! As you know the financing paperwork can be challenging and "painful". Kevin was great to work with and made the experience as painless as possible...he was friendly and personable. Both Mike and Kevin were awesome.
One week ago I received an email from Schaller, today I drove away with the 2017 Subaru Impreza Hatchback with manual transmission (tough to find) that I'd hoped to find! Dave Pricone (sales) was excellent to work with, ensuring that I knew my new cars features before I left the lot. He worked with his manager (Mike) to get the price that I needed to stay in budget. And Kevin Savage (finance manager) had all the paper work ready for delivery. I'll be back! I expect that Schaller Subaru service professionals will be as exceptional as the sales pros were! Thank you again, Dave!
After doing my research, we knew we wanted a new Forester. We just had to find the best place to buy one. Checked online quotes and compared to Schaller Subaru, found them to be competive. What we wanted was someone who wanted our business. After the purchase Dan spent a lot of time with us to make sure we understood all of the car's options and how to get the best experience with our 2018 Forester. Dan has also reached out to us to check our satisfaction and make sure we should call him if we had any questions. We have scheduled our first service appointment and have great confidence it to wil be a great experience.
My salesperson was David. He was very knowledgeable about the different vehicles & features (Eyesight, X-mode, etc.). Went on a test-drive & I selected a car. He made buying a car as painless as possible. A+ would buy from again!
I purchased my Outback from Steve Matters after my daughter had purchased one, now she has purchased 2 plus a lease. We love Subaru because of Steve Matters. He knew I was looking for a vehicle and within 48 hours found me a 2009 with 55k miles! Drove out with it the same day I went to look at it. Hassle free, Steve made this happen for me and I know if I purchase another vehicle, it will be from him!
Great service at Subaru, super service by Christina
by Alicja from DealerRater.com
December 3, 2018
4.8 (270 reviews)
Christina was very helpful and knowledgeable. We came to the dealership with intention of buying a car but only had 3 hours available to complete the purchase and she worked very hard to make sure that we left with a new, beautiful Subaru. She was outstanding, well organized and detail oriented. She took her time to set up our new car with our phone info and radio stations so when we left the dealership we had a really super first ride home (grooving to Pearl Jam:) We would recommend your place to anyone who is looking for a new vehicle. Definitely would recommend Christina as a sales person to work with. Super nice and personable! Also would like to mention that Lisa was super nice as well and made the financial part of the transaction easy and fast. Thank you for a really great service:)
This was our third new Subaru from Schaller! We bought an Outback 2 years ago to replace a 13 year old Outback that we handed down to our teenager. We came back to buy the new Ascent. Christina was very knowledgable about the new car (even though it's only been available for a few months). Everyone was friendly and helpful from the moment we walked in the door.
I traded in a 2015 Forester for a 2019 Impreza. Everybody I talked with during the trade-in and sale were very friendly and the whole process was very smooth from start to finish.
Stand out Service with friendly and approachable people
by mconcepcion752 from DealerRater.com
December 6, 2018
4.8 (270 reviews)
I was recommened to check out this dealership, Steve specifically, by my coworker who had a great experience and I am glad he did. Steve was incredibly down to earth, approachable, and did his best to make me feel comfortable. I was in no way preassured to make any decisions or jump into anything I wasn't comfortable with. I then meet Lisa in finnancing who was a pleasure to work with. She was exceptionally kind and knowledgeble. Overall my experience could not have been better and I would recommend Steve and Lisa to anyone who is looking for a Subaru.
Our experience in leasing our 2018 Outback was great. Our salesman was professional, courteous and very knowledgeable about the car. Also, we did not feel pressured during the buying process. Other Schaller staff we had to deal with were also knowledgeable and pleasant. Good experience overall!
My salesman don Douglas and Aron in service have helped me with any question I have on my 2018 Subaru Forester. They are a credit to your company and definitely know their Subaru???s. They both go out of their way to answer any and all questions in regard to my new Subaru. I definitely would suggest Schaller Subaru to my friends
I was really impressed with the friendliness and level of service Christina provided. I was in for service on my 2010 Outback and thought I'd take a look at a car with the newest safety features. Christina was very knowledgeable as she filled me in on all my options. We took a test drive and chatted frankly and honestly about pros and cons. At no time did I experience any pressure. When I did decide to buy, Christina greeted me with the Outback manuals in which she had put sticky notes on all the important parts I'd want to deal with first so that I didn't have to wade through literally hundreds of pages to answer the simplest question. Then she took over an hour helping me set up the various apps and making sure I knew what each switch and light was about before I left the lot. I really appreciate that personal touch. I'd highly recommend her to any of my friends or family looking for a new Subaru.
Great customer service! Would recommend to anyone.
by Kathie H. from DealerRater.com
December 3, 2018
4.8 (270 reviews)
Mike Maniscalchi was my sales consultant. Unfortunately I was in a financial position that required me to turn in my newer Subaru for an older and cheaper used car I told Mike about my situation and financial limitations and he got to work. He found the perfect used car for me that was within my budget. He did not try to convince me to go with something more expensive and he advised me that the vehicle was a very good used car. Then Kevin Savage, the finance manager got to work getting a reasonable loan within my budget. Due to an ongoing financial hardship my credit had unfortunately suffered. I think he jumped through hoops to get me financing, which I greatly appreciate. Finally, we ran into a misunderstanding with the trade-in value of my other car. I told them what my understanding and expectations were and they immediately made it right. I can't say enough about the team and Schaller Subaru and will definitely recommend them to anyone.
After purchasing a 2006 Subaru Forester regrettably from another dealership who would not address a service issue on an advertised feature. I came upon your dealership from Subaru parts ct on the web and saw that your location was convenient to my home so I ordered the part I was looking for on your website. I received notice the next day that the parts was available for my pickup. When I went to the parts counter I was greeted by people who knew what I needed and were able to supply me not only with the part but with the drawings and information necessary for me to painlessly get the parts changed and functioning properly. I also ordered another part special order and again the part came join on time and with all the information I needed to perform the installation with no issues. And the parts from Suburban Subaru are over 10% less expensive that the other Subaru dealership who wouldn't help me out fixing the problem that they sold me. Thanks to Suburban Subaru parts and service personel I now know the way to the best Subaru dealer in Connecticut. Thanks guys
Jerry, Kevin and Kirk were awesome! Saves so much on insurance! Totoyota was never this accommodating in the past 10 years since leading from them! My husband is switching just from the service and the quality of Subaru! Can???t go backwards now! Love them!
Just love this dealership! Tim, the salesman, no pressure, Manny the GM and Mary the F&I were phenomenal to work with. No issues, no pressure, no games, no gimmicks! That was a plus! I checked out vehicles from all over New England and none of them could beat their price! Special thanks to them all!
I came across a car online that I was interested in so emailed about it. Staff got back to me quickly and followed up on all my questions. Never purchased as life got too hectic; staff curtailed contact which was appreciated.
I met with Paul Hewitt to lease or purchase a vehicle. Paul provided very excellent service.
I was not sure whether to buy or lease. Paul was patient and walked me through the various options and was very throrough! What impressed me the most was his ability to look at this from my perspective! I dealt like every step of the way Paul had my best interest in mind.
The dealer it’s self is also very professional, friendly and comfortable to be at.
If you are in the market for a new vehicle I highly recommend this dealership, specifically Paul
Jayson Arroyo was fantastic! This was my first car buying experience and I couldn't have asked for a better salesperson to work with. I was able to speak openly about what I liked and didn't like about car, state exactly what I wanted - and he found it! I had visited other dealerships and did not receive the same service, which is what sealed the deal with Suburban. I never once felt pressured into buying something or adding anything on. Jayson explained all of my options and answered all of my questions - which with it being my first new car purchase I had quite a few. I left feeling confident in my purchase and very very pleased with my service. Thank you Jayson!
I just got my first lease ever yesterday for a 2016 Subaru Forester and the whole process was so easy! Jim Sydoriak was extremely helpful and really cared about making sure I got the right car and that I understood everything for it being my first time buying a car in general. I would recommend to anyone looking at dealerships in the area and point them in this direction! Suburban Subaru is amazing and everyone is so friendly and fair.
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