Used Subaru for Sale in Vernon, CT

After purchasing a 2006 Subaru Forester regrettably from another dealership who would not address a service issue on an advertised feature. I came upon your dealership from Subaru parts ct on the web and saw that your location was convenient to my home so I ordered the part I was looking for on your website. I received notice the next day that the parts was available for my pickup. When I went to the parts counter I was greeted by people who knew what I needed and were able to supply me not only with the part but with the drawings and information necessary for me to painlessly get the parts changed and functioning properly. I also ordered another part special order and again the part came join on time and with all the information I needed to perform the installation with no issues. And the parts from Suburban Subaru are over 10% less expensive that the other Subaru dealership who wouldn't help me out fixing the problem that they sold me. Thanks to Suburban Subaru parts and service personel I now know the way to the best Subaru dealer in Connecticut. Thanks guys

The only concern that I had was the fact my leg room may have been less then I had hoped for. Other then that it was an outstanding auto.

I met with Paul Hewitt to lease or purchase a vehicle. Paul provided very excellent service. I was not sure whether to buy or lease. Paul was patient and walked me through the various options and was very throrough! What impressed me the most was his ability to look at this from my perspective! I dealt like every step of the way Paul had my best interest in mind. The dealer it’s self is also very professional, friendly and comfortable to be at. If you are in the market for a new vehicle I highly recommend this dealership, specifically Paul

I was referred to Dave and he didn't disappoint . He made purchasing my new car so easy and got me exactly what I wanted at a more than fair price. On top of that everybody was so helpful from Dave and Matt the managers to Annie and Ahsam in finance. If your looking for a car go see Dave Chittick he will work for you and you will not be disappointed !

I really enjoy almost everything about the car. It drives well, good features, good mileage for AWD. I wish the body was not so low to the ground ( easy to scrape on curbs etc ) but I want a sedan and it seems all sedans now are low like this one nowadays.

Dave was our sales associate and was very accommodating as well as the other staff members. The purchasing process was very easy and unstressful in its entirety.

I like this vehicle except for the engine shutting off when stopped. it does have an override switch, but if I forget to set it the engine will automatically shut off. that's the only thing I don't like about this car.

Bought a 2007 Forester from Vernon Auto in September. It was no pressure purchase. Al let me take my time making the decision. The AC compressor was shot and it was replaced before pick-up. About 3 weeks after taking delivery one of the transmission cooler lines blew. The car was towed back to Vernon Auto. They fixed the line without any questions at no charge. Since then I have periodically taken the Forester (and my other cars) to them for service. They have been fair and provide good service. It was a high mileage vehicle when we bought at about 160,000. It's needed few things here and there, but we have put about 50,000 miles on it over the past 27 months -- with just a few reports. My only complaint about the Forester purchase was the car had not been cleaned very well before pick-up. When I'm in the market for another car I'll be giving Vernon Auto a chance to earn repeat business.

I drove this 15 Legacy Premium for a year now, bought it certified used, with 60000 miles on it, I put 20000 in one year and had 3 major brake downs with the car: 1) oil seals were leaking and needed replaced 2) transmission valve body needed replacement Both luckily were covered by warranty 3) starter was loose and needed to be re tighten that was not covered by warranty Other than that the car does give good gas mileage, drives well, and has good features. I’m glad I had the certified used but I can’t imagine buying this car with no warranty

Have you ever been in a bind and needed a car, but didn't have a whole lot of money? Well that was my case. My current vehicle was on the blink and it was going to cost too much money to repair and I had to do something. I had been up and down route 5 for about two weeks and couldn't find a car that was affordable without looking like a pile of poo. Rodney Hanna was so friendly and kind. He let me take the car I saw online for a test drive twice. He was very forthcoming with some history on the vehicle. I felt confident with his 15 years of service at United Auto. My husband and I decided to give him our business. The transaction was very smooth and uncomplicated. The car we purchased was reasonable enough that we did not need financing. I'm glad we found this dealership and our Diamond in The Rough. They have a great mechanic there by the name of John who was also very nice. I will definitely refer my friends and associates to this dealership.

The Subaru Legacy is an excellent vehicle. Subaru has nailed the practicality formula with this vehicle. It is large inside, gets excellent fuel economy, has strong mechanical components (engine, trans, AWD system), and is a perfect family vehicle, though the engine is lacking in power. However, and this is a big, however, the Subarus are NOT built for your comfort. The seats are comfortable enough, as is the ride comfort, but the lack of refinement is alarming. The vehicle is loud, brash, and has little concern for luxury. The interior trim is cheap plastic and rough to the touch. There is very little sound deadening, a decibel meter read 79 decibels at only 50 mph, unacceptable in modern vehicles. Reliability is something great to be concerned about, and Subaru offers an excellent package for reliability and practicality, however, the lack of concern for refinement and quality engineering, especially in todays market, is bad enough to make me sell the car. In a modern market, reliability is something that can be found in most vehicles, but modern interiors have improved far past where Subaru is currently. Want reliability, get a Toyota. Need AWD, get a Toyota RAV4. Your comfortable bottom will thank you for it.

My husband and I are no strangers to car buying. Due to lifestyle changes and a love of new cars, we've shared 7 different car buying experiences in our 13 years together. Gengras Volvo has definitely topped the charts of all of our experiences. We were drawn to Volvo after a friend raved about the safety features and reliability she had experienced with her Volvo SUV. We chose Gengras mainly due to the convenience of the location and we certainly made the right choice. The no pressure, relaxing and sophisticated environment of the showroom was immediately comforting. Vecdet was our salesman and Allen was instrumental in the transaction as well. I cannot say enough about the professional and kind approach displayed by everyone that we encountered. On the day I picked up my new car, it was covered inside the showroom. Vecdet and another associate unveiled it for me, I felt like a celebrity. Vecdet went on to spend a generous amount of time walking me through all of the features of my vehicle as well as guiding me on canceling the registration on my former vehicle. He had all of the answers to my questions- before I could even ask them. I've owned the car for 3 days and have been contacted by phone and email- simply to say thank you and see if I am happy with my purchase. Vecdet has also encouraged me to stop down if I have any questions about my new vehicle. Up until walking into Gengras, I had always felt like a walking dollar sign whenever I entered a car dealership. This couldn't be further from what we experienced during this transaction. I highly recommend this dealership, and while I'm at it- Vecdet. He was beyond wonderful to deal with.

This model of subi has been great, outside of the factory warranty 2.5L engine replacement. Quick and responsive with the 5 speed. The automatic leaves a bit to be desired. Almost 9 inches of ground clearance is Jeep territory and the AWD system inspires confidence in rain, snow and mud.

We weren't planning on buying anything yet and were just looking. Everyone was friendly and helpful without being pushy and/or just looking to make a sale. Bill K. worked with us, asked questions, really listened to what we had to say and respected our opinions - meaning he didn't try to change our mind about what we liked or wanted in a car. He also understood that I was still hesitant to give up my 15-yr-old 2002 Outback. It was in good shape but due to age would eventually start needing expensive repairs, which is why we were starting to look around. He was very knowledgeable and found us a car similar to what I had. On one question we had he got someone else more knowledgeable about it to speak with us. We did a test drive - sweet ride. We asked for time to talk and think some more. He left us alone. When we came back in to talk, he made us an offer we couldn't refuse. Finance also found us a warranty we couldn't refuse. Bill has checked in with us a few times to see if we had any questions and how we liked the car. We couldn't figure out how to set the clock - the manual wasn't helpful on that - and we brought it in. Bill was with another client but had Guy come out to the car and set it up for me. Guy was a sweetheart and patiently went through everything on the dash with me and set things up the way I wanted them. LOVE the car!! I've had it two weeks and already took it to Maine and back. Very sweet ride - like floating. Bill is a great guy and we highly recommend him and the dealership. It was a refreshing change from past dealership experiences where they only cared about selling a car no matter what or how, and getting as much money as they could out of us. Thank you Bertera Subaru of Hartford! :)

Has a very comfortable ride. Sets up high enough to give you great visibility. Interior has less road noise than others. Good gas mileage for the size of the car and all wheel drive

Went in looking to trade in my 2002 (pretty beaten down) Hyundai Elantra for a pre-owned Subaru. It was my first time financing a car on my own, and Bill was very helpful and explained everything to me. They also gave me the highest amount for my trade-in compared to other dealerships I had visited prior. I???m very happy with my 2015 crosstrek! Everyone at this dealership was very friendly, and they were eager to help. You guys all made this experience fun rather than stressful, so THANK YOU!

The Ascent is a size upgrade in Subaru's offering that we have been waiting for. There isn't a thing I don't like about it. Love it!

Entire staff, especially Kevin, was so helpful in finding a car for me on super short notice! Great place, willing to work with you, not limited to Kias, and HONEST! Fantastic place- already recommending them to others looking for a new car!!

I first owned a 2013 impreza. I totaled it at 103,500 miles and bought a 2018 impreza with 7800 miles. You would think after 5 years Subaru would get their bluetooth connectivity issues fixed. But obviously not. I'm playing music in my car get out of my car with it still running, get back in my car put it in reverse and my phone randomly disconnects and will not reconnect until I restart the car. And heaven forbid you take your seat belt off a split second before you put it in park because it will beep like crazy even after it's in park! So stupid! I feel like my 2013 impreza was a little quicker as well. My 2013 had all the recall/lawsuit problems so hopefully the 2018 is better build quality . Other then those small problems it's been a great car and I like it.

Paul Kapij was friendly, responsive, answered all my questions and was honest throughout the process. Hes not your typical used car salesman. He is thoughtful, honest, and I never felt like I was trying to be tricked or sold on anything. I bought a CPO 2016 Subaru Legacy and they got it ready for me in under a week. On top, they gave me a remote start, detailed it, and put a gloss finish on the paint, all in under a week. Then, I really needed the car for a trip up to my lakehouse on a Friday, and they sent two people to register the car in MA, and they literally delivered the car to my residence in MA, which is 90 miles away. I love the car, I thought I got a good deal, and the experience overrall was way better than I expected. Most people told me buying a car is stressful. This wasn't. Part of it is that I knew the exact car I wanted, but even so everyone at the dealership was happy to answer ALL of my questions, they were responsive, and executed it through all the way to delivering it to my home. I would recommend Paul Kapij and Bertera Motors in Hartford CT!! Also, know that this review is being written from someone who demands excellence, pays attention to every last detail, and asks a lot of questions.

Love my Subaru's all-wheel drive and its looks. The Outback is a comfortable size and provides a lot of space to carry when the back seats are down.

7/1/18 When we first walked into the Bertera showroom every staff member was busy with a client. However Dan Leary immediately made time for us. Dan brought my wife and I to the Forester we found on Bertera's website. Dan knew most of the history of the car even though it had been in the lot for a few months. Dan then introduced us to Rich Santoni who knew even more about the particular Forester we asked about. Rich answered our questions and he immediately set up a comparison test drive for us in both a 2015 Forester and a 2015 Outback. Rich left mid week on a well deserved vacation and introduced us to Joe Bucko over the phone to help with any further inquiries. Both Rich and Joe from the Sales team answered every question we asked with no hesitation. If they did not have the answer at hand, they found out within minutes. Ashley from the Finance Team helped us make the best choices based upon our needs as we described them to her. Ashley utilized her extensive history in her role to explain the pros and cons of each option we considered. This was the most relaxing experience I have ever had spending a large sum of money in less than 2 hours. (My relaxed demeanor was commented upon by one of the staff members.) A testament to our experience with the great people at Bertera Subaru.

This Car meets all My standards great on Fuel economy right size and shape Powerful Engine for a car that size and is very reliable

I recently said goodbye to my 16 year old Subaru Forester and I was so sad! So, I went to Bertera, met Jeremy Schmieding in Sales, and he really helped me in my decision to buy a 2017 Forester. It is a big difference between the new and the 2002 model, and I was a bit apprehensive about the size (much bigger than I thought) and the "new" dashboard controls. It drives like riding on glass! Beautiful color, very comfortable. I think I drove Jeremy a bit nuts with all my questions, but he was SO patient and understanding and showed me everything I needed to know. He's always around to answer any questions I have, no matter how silly. I love Bertera Subaru and will always buy the Forester. I also like how environmentally conscious Subaru is. (Love their commercials). I'd recommend this car for everyone! And have Jeremy take care of you- he's great! I've even named my Forester after him- "Jasmine (for the color) Jeremy"! See you at 1000 miles.......

This car meet all my needs. All wheel drive is so important for us living in Midwest where lots of snow in winter. I am a new driver and AWD help me to drive more stablely. And it’s cheap in AWD cars

I went to Bertera Subaru to look around for a used Forester. Their prices on the internet for Black Friday weekend were showing up less than other dealers in the area and I wanted to see if they actually were true. I had already made a deposit on a slightly used car (2016) at another dealer. I was introduced to Joe Bucko. He had a similar car on the lot but he then told me they were doing a sale on 2017 cars that weekend and when he told me the price, it was several hundred dollars less than the 2016 I already put a deposit on. We picked out the color from a car on the lot and I was about to order one for delivery when he offered a break on the new one in the lot with extra accessories for the same price. How could I say no. I did purchase the 100K warranty which I think is worth it for a new car and the maintenance program for $970. When I went back to get the car ( Joe got the car registered and plates on), I decided to cancel the maintenance program due to another review and they were very amenable to this. However, after I found out that it covers an extensive 30K check up and not just oil changes, I decided to keep it. Joe went out of his way to make things easy for me. I had to come back because the engine light had gone on and then next day it went off and he was helpful and ready to get me into the service area quickly. Great guy. All in all, this has been a very good experience for me as I am not one to buy a new car. Also, Subaru sends you a very nice leather travel bag for purchasing a new car. That was cool.

Love that this is a smaller SUV and great gas mileage but it also sits up high like a larger SUV. Can go off road but never have!

I've owned Subarus since 1975. Just bought a 2017 Impreza from Bertera Subaru and so excited. Know I'll be well taken cared of when I need service. 👍

To be honest, the car is great. It looks and feels great in and out. The seats are stylish and the dash is sleek and has a large touch screen (mines a Sport model). However, there are downsides. I love how cool the screen is, but not having buttons feels dangerous. I have to look down too much to hit the buttons since I can’t feel then like a regular radio/whatever. Secondly, whoever thought it was a good idea not to make he cup holders round is crazy. Half is curved, but then it’s straightens out to look like a short bullet shape. What this means is that no cup is secure and the drinks bounce around and when you learn about it it’s from spilling coffee all over in your brand new car cuz you went over train tracks. Third, the transmissions jerks sometimes when you let off the accelerator. When it downshifts you can feel the car since back as the transmission starts to stop the car when it should be saving energy by coasting. These I’m told are normal traits in the car. Lastly, the 28mpg city rating is false. I get 20 in the city driving like a grandpa. Apparently these things suck when the engine is could and my 2 miles commute sees the worst efficiency I can imagine for a brand new 4 cylinder with such a good rating. All in all though, I like it and it’s a sexy car.

Brian Nimerowski was my sales associate and I couldn't be happier! Was very friendly and knowledgeable. I went to a couple other dealerships before I went to Bertera of West Springfield Brian was able to put me in a much better Jeep Wrangler for a much cheaper price!!!

Bought car for my son. Has features he was looking for and the safety and awd I was looking for. Happy with decision to buy.

I am extremely satisfied with Balise Toyota. The exceeded all my expectations. Helpful , knowledgeable and very respectful. They were a true pleasure to do business with. They have my business for life. Highly recommend!

Just love this dealership! Tim, the salesman, no pressure, Manny the GM and Mary the F&I were phenomenal to work with. No issues, no pressure, no games, no gimmicks! That was a plus! I checked out vehicles from all over New England and none of them could beat their price! Special thanks to them all!

This is my 4th STI and I have tried to buy other cars for daily driving like m3, m4 ,911, GTI yer none of them have the same feeling as an STI. I think most STI owners understand what I’m referring to. From the community, the drivability, the versatility, the safety all these thing but there is still some unexplainable feeling you get from driving these cars that I just don’t get from other manufacturers. I will always be an STI owner and can’t wait for the new generation to be unveiled!

I came across a car online that I was interested in so emailed about it. Staff got back to me quickly and followed up on all my questions. Never purchased as life got too hectic; staff curtailed contact which was appreciated.

Got me home during the biggest snow storms of the year. People were even stuck in standard trucks and we still got through without any issues.

Went to Holmgren Subaru to talk over my options with Justin Cannady to trade in for new lease or buy. Justin went over with me the dollar amounts and discussed my options. We went outside and looked at new cars, which he explained all the features to me that were different than the Subaru I presently leased from Holmgren with Justin's help. When I first leased in 2013, Justin was so helpful with every detail, with all the compassion he gave me, it brought me back to lease one again 2/15/16, He gave me his cell phone number and told me if I ever heeded anything to call him. That is priceless!!! He told me I am like family!! I feel so welcome at Holmgren's. Everyone says hello and smiles.

I've had my 2018 crosstrek sport eyesight for 16 months so far--- on my THIRD RADIO so far--- AND 10 other VISITS to dealership for UPDATES, UPGRADES, REPROGRAMMING, etc--- thinking of seeing a LAWYER to SUE subaru for a FULL REFUND ---THAT way they can keep GUESSING ON THIER ON TIME, NOT MINE ANYMORE--NASA can send a spaceship FASTER to the SPACESTATION than subaru can fix their RADIO PROBLEMS--- E M B A R R A S I N G