Alice, our salesperson was once again, amazing! We bought two cars this time! Hassle free shipping! I would recommend Alice to anyone wanting to purchase a car!
Perfect for my needs
by Ted from Waynesboro, VA
December 5, 2018
This is a daily driver/commuter for me. I am pleased with the fuel economy and the driving quality of this car. It is responsive and comfortable. The bad road capability is the principle reason I traded my Mazda3 for this car and I am quite pleased so far. I will say that the head unit (audio, bluetooth, etc) is less than stellar. I travel out of cell coverage a lot and rely on my iPod for tunes and podcasts. This unit is not compatible with my 4th Gen iPod. My 2017 Toyota Tacoma has no issues and my 2015 Mazda3 had no issues. It makes zero sense to me that this simple compatibility could not be included. Fortunately there is an aftermarket.
Every time we went there we felt that Lars was there to help us. He is knowledgeable and was willing to work with us until we fully understood and felt comfortable with our transaction. There was never any pressure or slant towards a specific offer. He continues to help after delivery.
Mike went out of his way to get the best price I. My new 350 rx and had tremendous knowledge of all the features of the car which he took the time to explain to me in excellent detail. Super friendly place, no pressure great overall experience. Will be back for our next new car !! Thanks.
by Moe from Georgetown, Ontario
December 14, 2018
Best car I have ever owned so far. It is truly a winter bitter specially for someone living in Canada and driving long distances. It has met all my expectations so far.
RJ Seidel was absolutely wonderful to work with buying our new Subaru Crosstrek. He has followed up several times to make sure that everything has gone smoothly. Great buying experience!!
PS--This is the only dealer we shopped at because we bought a Forrester in 2016 and had a wonderful experience then, too.
13th "Subby" we have owned
by mmorgan103 from Tucson, AZ
December 14, 2018
Power is not that high, but comfort ease of driving, leg room heated seats, 6 speed, gas mileage 37.8 mpg, great little car but not for 10,000 ft in elevation
i do not know or care to learn about cars. Therefore, I go to McCaddons. Jon Berry has been pro-active in caring for my car, with full knowledge that I do not know abut cars. He makes recommendations in a language I can understand and then does the needed work. Better yet he does not recommend unneeded work. I will continue to trust the personnel and service.
Smoothest ride I've ever had
by Jroot88 from Sparta
December 13, 2018
This car exceeded my expectations and they were high. Great gas mileage all wheel drive and plenty of storage space for all of my work related needs.
Travis was amazing! Everyone we worked with was so friendly and helpful. The car we bought is amazing and we are looking forward to buying another car there in the future.
by Jordan Collier from Portland, OR
December 11, 2018
My car is way better than I expected. It has everything I needed and more. I couldn't be more happy with it. Back up camera is very helpful, living in Portland I'm always having to parallel park and it makes it super easy. Love the seat warmers, they're so nice for the fall and winter weathers. It's a very safe car, it has lights on my side mirrors that lets me know when someone is in my blind spot, it beeps if I'm accidently going into the next lane or if a car has stopped suddenly, it also stops its self if it gets to close to a stopped car. It has a sunroof which is a huge bonus! And the color is so beautiful, I get so many compliments on it. I love it!
Ryan Anderson from Chicago was very personable and knowledgable even for a make and model that he was not familiar with in a used Mazda. Couldn't have had a better experience!
Love my crosstrek
by Kevin from Sacramento
December 10, 2018
My first Subaru and I love the car. Wasn’t looking for a lot of frills and for the price I’m satisfied. Looks sporty, especially in black and with my bike racks on top. I drive to Tahoe to bike and ski and it has plenty of power to get me there with no issues. Plenty of room, I fit a 6ft Xmas tree in the back no problem.
The only thing that I wish was different is that it’s hard to see the speedometer when driving. It’s tucked to the right side of the dash, I have to look around the steering wheel to see it, wish it was in the middle or as a digital heads up display.
If you want to be treated as a customer should, by true professionals, this is the place.
I have purchased seven new cars over the course of 30 years and this is the buying experience I will clearly remember most - for all the right reasons. My Sales Professional Dan Carne was not only a pleasure to deal with, but knew more about the vehicle performance, reliability and features than any I have encountered. No hard sales pitches, just information for respectful decision making.
AutoNation Subaru West has earned itself a loyal customer, and desevedly so. You will not be disappointed with this dealership.
We worked with Ryan Andersen and had an awesome experience. My girlfriend is a first time buyer and Ryan was very diligent throughout the experience. He ensured we remained within budget and had the insurance we needed to drive off the lot.
This was my first car buying experience and at first the car I wanted seemed out of my reach, but Ryan worked hard to get my price within budget. During the test drive he made me feel very comfortable and full informed me of everything I would need. Very satisfied.
WE WERE IN THE MARKET FOR A USED CAR, WE WERE NOT SURE WHAT TYPE OF VEHICLE WE WANTED TO PURCHASE BUT RYAN A. MET US IN THE LOT AND ASKED LOTS OF QUESTIONS TO DETERMINE WHAT TYPE OF VEHICLE TO CONSIDER. HE TOOK US FOR A TEST DRIVE IN THE SUBARU OUTBACK AND FORESTER AND HE WAS AMAZING. HE EXPLAINED THE SPECIAL FEATURES THAT COMES WITH THE VEHICLES AND ACTUALLY DURING THE TEST DRIVING SHOWED EXACTLY HOW THEY WORKED. NOT BEING A FORMER SUBARU OWNER THIS WAS EXCELLENT AND BY HIM DOING THIS HE PRETTY MUCH SOLD US ON THE VEHICLE. BUT WE ARE NOT IMPULSE BUYERS AND HAD TO GO HOME AND THINK ABOUT IT SO WE SET UP AN APPOINTMENT TO RETURN TO THE DEALER. WE WORKED WITH ALLEN S. HE TOOK US ON A FEW MORE TEST DRIVES UNTIL WE FOUND EXACTLY WHAT WE WERE LOOKING FOR. ALLEN WENT THROUGH THE SALES PORTION AND EXPLAINED EVERYTHING TO US IN DETAIL. WHEN ALL WAS SAID AND DONE ALLEN WENT OUT AND HELPED US TRANSFER OUR BELONGINGS FROM ONE CAR TO ANOTHER AND WALKED US THROUGH THE FEATURES AGAIN TO MAKE SURE WE HAD IT DOWN AND HELPED US SET UP SOME FEATURES WITH OUR CELL PHONES ETC.
WE HAD BEEN TO SEVERAL OTHER DEALERS BEFORE ARRIVING AT AUTONATION SUBARU WEST AND AT NO POINT DID WE RECEIVE THE CARE AND CONSIDERATION FROM THE SALES FLOOR THAT WE RECEIVED FROM AUTONATION SUBARU WEST.
I WOULD DEFINITELY RECOMMEND THIS DEALERSHIP TO MY FRIENDS AND FAMILY AND ANYONE ELSE FOR THAT MATTER.
GREAT PLACE TO SHOP FOR A NEW OR USED VEHICLE.
Jamison was very friendly and knowledgeable. He knew the ins and outs of the car very well. Did a great job demonstrating the features on a test drive. He was very helpful breaking down the financing and what was/wasn???t included.
This is the 6th Subaru I have Owned
by Holly from Easton
November 19, 2018
I have purchased Imprezas and Outbacks, driven Foresters and Legacys. But the Crosstreks are by far the best! I have driven in snowstorms, rain storms and ice storms - and the obnly thing I have had to worry about are the other drivers on the road who are NOT driving Subarus.
The service department was sketchy at best here for a long time. I do have to state my last visit was much better. I arrived for my scheduled appointment and was horrified at the line of cars as historically they were very slow in getting to and returning my vehicle in a timely manner. This visit it was done early. They also did almost all of what I asked which is much better than usual. Historically they would tell me they rotated and adjusted tire pressure when in fact they did not check tire pressure. When I questioned why the gauges said it was off they said it was the gauge. I double checked when I got home and sure enough they hadn't done the work. This time they didn't replace a break light I had asked to have done but did get all the other items done and done well. Big step in the right direction! Thanks to whoever is now running service as the changes for the better are definitely noticeable!
Highly reliable and fuel efficient
by DD from El Paso, TX
December 6, 2018
From the moment I purchased the Crosstrek, I have found a new admiration for the Subaru brand. Although it doesn’t have the crazy 0-60 speed like some cars do, it does provide a comfortable ride that can take you places those other cars cannot, and definitely has better fuel efficieny. I just reached 6000 miles in my Crosstrek and average around 28-29MPG in the city. I was also wowed by the award winning safety features that came with it as well. All in all, great car!!!
The last two times I have been in for service the customer service reps act like they are doing you a favor by helping you. They sit behind their desk and don’t come out into the garage to greet you when you drive up. When I walked in to where they are seated they all just sit there and act like you are interrupting them. My lease is up in a few months and their customer service has me thinking about going elsewhere for a new car
Wishlist Car Meets My Expectations
by DC NY from Poughkeepsie
November 14, 2018
I desired this car for maybe 6 years now (since it was released) and of all the criticisms it has received, the only one that makes a real impact is its speed. This is not a fast car. You cannot "thread the needle" or zip into a pocked when merging onto the highway, so you always need to account for the lack of acceleration and maybe wait a little longer when entering higher-speed roads. Other than that, I love this car. Everything about it. I live in NY and need something that can put up with snow, poor road conditions, and the occasional unfinished (dirt) road. This car does all of that and more. I feel confident driving it, and I can put my trust in its safety features. The one addition I have made to the car is a front and rear dash cam hardwired into the car, because you never know.
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