My excellent car buying experience at Valley Subaru
December 3, 2018
I have owned numerous Subaru's and have loved them all. Recently I had the opportunity to finance a car through Valley Subaru in Longmont, Colorado. Here is my story. I had a 2017 Subaru Forester XT with all of the bells and whistles. I purchased it from a Subaru dealer in Aurora, CO. I had that car for 1-1/2 years. Let me just say, the salesman at the Aurora dealership saw me coming. I was initially interested in a 2016 Forester I saw online that I could afford. When I went to look at it, he couldn't locate it and he showed me all of the new 2017 models. I admit that this was partially my fault, but he sucked me into all of the features of a new 2017. What I ended up with was a car I absolutely loved, but in reality, could not afford. This is where Valley Subaru comes in. After making large car payments for a year and a half, I asked a friend of mine to ask her service guy at Valley, named Rodger, if he could set me up with a non pressure sales person. I was going to try to trade in my expensive Subaru, for a lesser model that I could better afford. I walked in, and was immediately greeted by Tori, a very nice and personable sales person. She took all of my information and came back to me telling me that I actually had equity on my trade in! How often does that happen? She asked me what I would like in a new car, and I told her. She immediately showed me a 2018 model that I really liked and we test drove it. I loved it. And it was a car I could afford! Tori took care of paying off my old loan and establishing a new loan. She sat with me and explained EVERYTHING to me from the warranty, items I could keep that I already had, Starlink, etc. She even showed me how to do everything in my new car from setting up my cell phone, how to use my Ipod for music, what all of the sensors meant, what the lower paddles meant on the steering wheel. SHE did absolutely EVERYTHING. Tori is to be commended on her knowledge, her vivacious personality, and down right friendly persona. She is a HUGE asset to Valley Subaru. By the way, the sales person from my OLD dealership never even mentioned how to pair a phone, what the numerous paddles and what they did, etc. I actually called him and asked him about a concern I had, he told me to look it up in my new car booklet. For everything he did for me, SHAME ON HIM, AND SHAME ON (Shortline) SUBARU in Aurora. I will never buy a new car from the in the future. My car buying experience at Valley Subaru was the most exceptional I have ever had! I HIGHLY recommend Valley Subaru in Longmont! None better! Thanks again TORI!