Used 2020 Subaru Crosstrek for Sale in Cortland, NY

Recently my wife and I went in to purchase a new car. We've always drove Dodge's and at the Auto show we sat and looked at numerous cars. We met Rachael Marlin. She was very friendly, and knowledgeable with all our questions. We set up an appointment to meet with Rachael a bit after the Auto Show. One of Rachael's biggest asset was that she was very patient, and didn't put any pressure on us to purchase the car that night. Rachael worked with us to get the best deal possible and that we would recommend her to any family or friend. Rachael remained friendly and professional with us throughout the entire process.

I was only buying a used car, but Matt Wager treated me like a customer buying a brand new car. It was late in the day on a Saturday when everything was finalized. I couldn't drive it home because every car is put through a complete inspection to ensure everything is up to the high standards of West Herr. And this is going to really amaze you.....they are delivering it to me----1 1/2 hours away. Who does that? West Herr obviously. They aim to please and make you feel comfortable in any way they can.

I have heard nothing but good things about West Herr so when it was time for me to get a car I didn't even think twice. While searching around the internet I was invited to a chat online about what I was looking for, within minutes I was scheduling a test drive, love fast service! The next day Derek May contacted, me took a bit of information and again before I knew it he found a car; I wanted and was heading to my house!!!! Yes you read that correctly he was willing to drive all the way to Wheatfield to show me the car!! As much as I loved the car I got a bit scared and at the last second asked for a day to think. Derek had no problem giving me that time, along with showing me two other cars the next day. Derek was patient and understanding and made me feel so comfortable with my decision. I am so happy to be in a Subaru and a new one to top it off!!! I recommend anyone looking to buy; to not just go to West Herr but to work with Derek, he is stand up guy and will make your whole experience wonderful.

Had a great experience buying from Rob Moore. He even delivered the car to me over an hour away. Really went above and beyond any other car buying experience I've had. Will come back for my next car forsure!

Although I did not purchase a vehicle from this dealership, they were very accommodating in trying to work with me.

GOOD SERVICE.ASK FOR FRANCIS HE IS GREAT.HE HELP ME PURCHASE A BMW M52013.WONDERFUL EXPERIENCE.

Excellent Experience I want to thank Ronnie Gross for his patience and expert clarification of why my beloved 18 year old Outback should not be fixed. Ronnie was very concerned and most kind. I want to thank Gary Baumann for making the transition to a new Imperza such a delightful experience. Gary met all the appointments', test driving, and multi/multi questions with wonderful enthusiasm. Gary left no stone unturned (even to the knowing of which radio stations I listen to...awesome). My 10/26 to 10/29/18 Gavavel experience was excellent. Excellent

Best dealer experience ever if you are looking for a car they sell it's worth the trip ,other dealers can't even come close to there world class attention and price sales staff is top notch . Want to that Paul he knew what I was looking for and was a great help .

Dear Mr. Glanzmann, We, Alex and Marina Vishnevsky, would like to share with you our great experience with Glanzmann Subaru in Jenkintown. We live almost across the street from the dealership. In 1998 we decided to lease our first Subaru and, of course, we visited your dealership first. However, it was not a very pleasant experience because people there were not friendly to us, and we had to find another dealership. When our lease had expired, we came again to your dealership. Unfortunately, after 3 years, the story repeated again. Since we are fans of Subaru, we have a new lease every 3 years. Before 2014, we got three Foresters and one Outback. In 2014, we had to lease a new car and we decided to try your dealership one more time. We were really surprised! The entire atmosphere there was completely different: sales consultants were friendly and knowledgeable. We remember that in the middle of our conversation with a consultant, Robe Shintaku (sales manager) came to us. He asked a few questions about the options we would like to have in our new lease, and then he went to check out our car. In 15-20 minutes, he came back with an excellent offer. We could not believe this is the same place: this team completely changed the business for better. We remember final part of our business ??? it was a very pleasant meeting with Gary Segal. Three years passed quickly. Several weeks ago, without any scheduled appointment, we came to Glanzmann Subaru again to get our Subaru #6! Our sales consultant was a very nice young man Scott Fields. We began our conversation and suddenly we saw Rob Shintaku. He came to us and after a short pause, he said, ???Are you Vishnevsky? Sorry, I don???t remember your first names???. We were completely shocked ??? after three years, he remembered our last name. It is impossible, especially with the last name like ???Vishnevsky???. All procedure took no more than 20 minutes: we got an excellent deal; by our request, Rob promised to add several features to our new Outback. In a week we got a beautiful Subaru #6! Dear Mr. Glanzmann, we would like to thank you and your fantastic team for an excellent service and understanding of client???s needs, being professional and courteous and willing to satisfy a client. Our special thanks to Rob Shintaku, Scott Fields, and George Sheffer. We hope to meet these people in 3 years in Glanzmann Subaru dealership in Jenkintown. Sincerely yours neighbors

My Forester would not start on Friday night , 9-21-18. I was 25 miles from home and I called the Subaru Roadside Assistance. The Operator was wonderful and we made arrangements to have my car towed Saturday at 8:30 am, when the Glanzmann Service Department would be open. Eric Wilson meet the tow truck driver at the dealership and called me to reassure me that my car had arrived and that the technicians would evaluate the problem. I received a call on Monday at 8:30 am from Eric who informed me that the problem was the alternator. My car was repaired and ready to go be 10:30 am on Monday. How fabulous is that turnaround time? Thank you Eric and Stephanie for the EXCELLENT service and keeping me informed. Also, kudos to Nick in Service who also helps me with the phone system in my Crosstrek, since I am a major technophobe!

I have to say that my experience with Mounir (???Mo???) was absolutely amazing. He was so thorough, kind and extremely accomodating to my wants and needs in purchasing my new car. He also presented several great deals with me and worked really well with me on my trade in of my old 2014 Subaru. I absolutely love my brand new 2019 Subaru Crosstrek!! 😀

What can we say? We loved our Subie-Do. She gave us 11 years and 164,235 miles of adventures. When it came time to put her out to pasture we knew the only car for us would be another Forester. My how they've changed since 2007! But our perceptive liaison to the 21st Century Car, Grace Baldwin, enabled us to test drive and pick just the right model to suit our needs. No more no less, just the perfect match suited to how we make use of our car, what for and where to. As we are also UpState New York transplants, we, (I!!) especially appreciated the way Grace listened and attentively suggested particular roads to confidently test drive before venturing out on busier interstate lanes. I suppose that kind of intuitive interaction best sums up my experience purchasing a car for the first time this century! We are grateful to have had an informative and gracious guide in Grace Baldwin.

I have tried other places in Fort Wayne over the years and non of them come close to my experience at Fort Wayne Subaru. I've been taking my car there now for over 3 years and I consistently have a great experience and the value is also very good. Never worry that I'm being over charged or asked to buy anything I don't need.

I went in looking for a used car because i figured out what my payment would be and I wanted to stay around that at a certain price point. Love the freebees of owning a new car just knew i wanted to stay at a certain payment. Met Rich, "Richie Rich" they call him and he took his time listened to me and made a plan to show me exactly what I wanted in the price range i wanted , and then asked to show me something else, he showed me a new car he could get me in the price i wanted payment wise! I never would have thought I could drive new! He is fantastic!

I have shopped/purchased vehicles via dealerships in the past, and I have to say this was absolutely the best buying experience I???ve been a part of. A new vehicle is often a daunting experience, especially when it is a necessity, rather than a scheduled upgrade. We contacted Subaru via an online inquiry. We did not have a trade-in, as we had just received the news that my current car was beyond fixable, (and the reason for our inquiry). Aaron Hauer responded to our online inquiry very promptly. Though we live in Spokane, my partner works in Alaska, which can make these moments a bit tricky. Aaron was phenomenal in working around the logistics of spotty reception, time zones, and a few thousand miles. I cannot say enough about the sincere, non-pressuring, informative, and truly above and beyond, customer service of not only Aaron, but the financial team as well. Tyler was friendly, professional, and incredibly patient with my questions; which was greatly appreciated during my first ???brand new??? car purchase. I feel exceptionally good about our purchase of a 2016 Crosstrek, and very confident in the continued support of the team at the dealership. These gentlemen truly speak volumes for the brand, and the team at Spokane Subaru. I cannot say thank you enough!!!

We live near the Canadian Border at elevation in the mountains so my search to replace our 20 year old Honda CRV began online....originally with Honda after the first of the year. The task was to find the best vehicle for our needs at the best offered price....reducing the number of 260 mile RT's to a dealership....any dealership. My first attempts at online shopping were met by a circus of responses and various versions of the truth depending on the time-of-day....weather...or other unknown variables. Additionally...we were being visited my daughter and family from Zealand so time spent with dealers would subtract from what was most precious to us. I asked each to contact me by e-mail only....ignoring the USE OF the"required" phone number to obtain online quotes. Honda called repeatedly.. Josh Popham not only cut away the clutter between vehicle and price but we actually felt LISTENED TO and we only spoke by telephone the morning we were coming in to complete our purchase. Otherwise all was completed more-than-satisfactorily by e-mail. Now....at 71+ yrs old I am no techno geek but in this case online worked superbly well. ONLY...because Josh was honest...direct....open and LISTENED. Our buying experience with Subaru of Spokane not only changed the brand of vehicle but our confidence in reasonable transactions. Josh it to be commended and we wish him continued success at Honda of Spokane.