Used 2020 Subaru Crosstrek for Sale in Elgin, IL

My daughter purchased a Mazda from Napleton's Mazda right next door. The location is convenient to my home and after researching Subaru vehicles, I decided to visit here. I was pleasantly surprised to see people remembered both my daughter and I (I accompanied her when she purchased her vehicle and she accompanied me on my purchase). My experience was pleasant and the staff here are very willing to listen to what you are looking for and work through cost with you. I am pleased with my purchase in every way!

Everyone is always sooo friendly! I drive from Chicago and sometimes I’m a little late but they’re always on time. They never leave a mess and always go through every detail with me about the work on my car. I have a dealership where I am but I prefer to come to you all because you’re nice and efficient.

The service dept. couldn't have been better. They performed the service of placing assist steps to our 2018 Enclave. The price was very competitive to other dealerships; even better! Unfortunately, the assist steps are still too high for my wife to properly enter the vehicle. (She is 4'10".) Wish something else could be done for her...

Buying our 2019 Outback at Autobarn is hands-down the best new car buying experience we've ever had. Our sales rep Mike was a pleasure to work with to get us the right car and the right deal - knowledgeable, polite, professional. He volunteered to pick up the title from our home so we wouldn't have to make drive it back to the dealer with it - that's really personal service- and he arrived at our house exactly when he said he would. Paperwork was handled professionally and efficiently. The dealership facility is clean, comfortable, friendly, we got a very good feeling there. We're animal lovers and were delighted that the dealer was generously sponsoring a community pet event that day. The Encore re-delivery is a wonderful program, very beneficial to have a review after spending some time getting acquainted with the new car.

Awesome place.... sales person Dan was super nice vary knowledgeable on the car I was interested in (2017 legacy) they price matched me and ever knocked off an extra $100 dollars in good faith. If your in the market for a Subaru they definitely worth a visit.

It drives so smooth and the Interior is so sleek!! All my friends love my car! Big upgrade from the PT cruiser I used to have.

The service dept. couldn't have been better. They performed the service of placing assist steps to our 2018 Enclave. The price was very competitive to other dealerships; even better! Unfortunately, the assist steps are still too high for my wife to properly enter the vehicle. (She is 4'10".) Wish something else could be done for her...

I've had my 2018 crosstrek sport eyesight for 16 months so far--- on my THIRD RADIO so far--- AND 10 other VISITS to dealership for UPDATES, UPGRADES, REPROGRAMMING, etc--- thinking of seeing a LAWYER to SUE subaru for a FULL REFUND ---THAT way they can keep GUESSING ON THIER ON TIME, NOT MINE ANYMORE--NASA can send a spaceship FASTER to the SPACESTATION than subaru can fix their RADIO PROBLEMS--- E M B A R R A S I N G

It all starts with my purchased back in 2006 from then Salesman Ryan Drouin, now General Manager. He gave me an incredible deal back in '06 on my Outback XT. That had me contacting him for my 2015 Outback. Sadly he could not find me one. But he was the first call I made when I was trading that '15 in for a new 2018 Outback Premium. Enter Kiril Velkov. I kinda knew that Ryan, being now General Manager, would be in an overseeing capacity rather than a hands on salesman. When my schedule allowed for me to travel the 300 miles to visit the dealership I jumped at the chance to show off my very nice 2015 and to reacquaint myself with Ryan after 12 long years. They would evaluate my trade and also I could drive the newest model of Outback. Little did I know I would meet another terrific salesman in Kiril. He and I hit it off swapping stories of our own Subaru history and trips made. Two guys with a passion for the mark of Subaru sharing with one another our history. Awesome. Kiril worked tirelessly, and I do mean to use that word, as he kept in constant contact with me to make sure the deal was good enough and that the plans of making the trade were firm and settled before I made the next trip up 300 miles to Bensenville to do the trade. He made it a "business marriage", and I accepted the terms before I even gassed up my '15 to make the trip. Everything was easy that day...from Kiril making me feel at home, to getting the needed finance and paperwork completed and accurate. Kiril was a one stop, ALL questions answered, complete fulfillment of all of my wants and wishes. In short, it was a no-brainer. Kiril made it easy, made it painless, made it not like other dealerships I've been to. The team of Ryan & Kiril will continue to be my "go to" place for Subaru's. In fact, my wife will be purchasing a new 2019 Forester coming up this Fall 2018. Guess who I'm gonna call...? If I could have more than 5 stars they'd all get more..!!

Perfect size for me. Great handling and super safety features. Would like to have the car starter on the key remote. Maybe on my next one.

We searched high and low for the perfect used vehicle for our son (and us) - well maintained, safe, great mileage, very reasonably priced, and gorgeous. After many weeks, we finally found that unicorn at Grand Subaru! The hitch? It was 500 miles away from our home in TN. Our apprehension was very real. There was so much risk for something to go wrong. The save? Grand Subaru's incredible sales savant, Joe Lewicki! Joe quickly built genuine rapport with us-he's clearly experienced, highly knowledgeable, attentive, efficient, thorough, transparent and friendly. He physically walked through the lot to ensure the vehicle was in stock and was very patient as I asked about the features while he examined for me and described them clearly. He was very open and accommodating to my request to place a small deposit and to have it independently inspected. He was timely and gracious to my mechanic, allowing a thorough inspection. The vehicle checked out to be our dream on wheels! Joe promised that the car would be extra spiffy to delight our son when he laid eyes on it - and he delivered! We made the long haul to Chicago and the onsite transaction couldn't have been more swift and satisfying. The car handled beautifully, solidly. The general manager, Ryan Drouin, greeted us warmly shortly upon arrival. The business manager, Brandon Metz, was thorough, concise and very personable. After everything was wrapped up in short order, Joe even provided contact info for a few great options to pick up a deep dish pizza on our trek back! Grand Subaru is a top notch operation that excels in offering the trifecta of exceptional people, products and processes. While everyone we interacted with was sincerely outstanding, Joe holds a special place for us. Ask for him. From first hand experience, he's a gold standard.

This car has everything I need & nothing I dont. Drive great. It has all the acceleration you need to get to speed on a highway or pass. No complaints here. First Subaru I have ever owned but won't be my last. The base model has all the technology & safety features need without all the extra nonsense that I dont need. By far the best car I have ever owned even better than my Malibu.

I have to say that I was completely blown away by the level of service and fairness that was given to me by this dealership. Mike P, and Bruce were amazing from start to finish. They explained all the features of the Honda Odyssey that I purchased, and made sure that I was comfortable with the decision that I was making as far as the type of vehicle to purchase. I went to other Honda dealerships in the area, and was not treated with half of the dignity and respect that I was treated with at this facility. Not only did they have warmth and kindness in their interactions, but they gave me the best deal by far. Other dealerships expect to wine and dine their customers by showing them flashy dealerships and service centers. This dealership simply provides what most people want out of a car buying experience. Respect, and honesty. I am very happy with the deal that I got on my new Honda minivan, and would be happy to recommend this dealership to anyone looking to purchase a new vehicle.

Only had my Crosstrek a few weeks, but I did a LOT of homework before buying it. I am really picky because I keep cars for 10+ years. I have the Limited - leather seats and great safety features. Roomy interior, comfortable and dashboard is nicely laid out for ease of use. Subaru “Eyesight” is awesome - bacause if it this car was LESS to insure than my 08 Acura. Jury is still out on reliability but so far I love this car - sporty and luxurious.

Mid-City Subaru and Brian Ferguson in Sales make a great team for buying a new car. I saw the car I wanted online, called, went to see it and negotiated a deal with Brian in a short amount of time. I had researched cars for 3-4 weeks, visited a different dealer, but found the exact car I wanted on Mid-City's website. Bought it immediately and drove it away the next morning. Everything went smoothly, thanks to Brian and Mid-City.

we did our research and are VERY happy with our purchase. the only thing I think could be improved is the choice to raise the passenger seat as the driver's seat is adjustable. I am short, I LOVE how the driver's seat raises up -- evenly. our last car (a Toyota) raised the back of the seat, not the whole seat and you ended up sitting on an angle. the Crosstrek raises you up -- and a lot. I love it! I can see some of the hood! wish the passenger seat raised -- it sits too low for someone short like me. other than that -- it is a GREAT car!

We purchased our 6th vehicle from the Muller Group and couldn't be happier with the 2019 Forester Sport we purchased on 10/27/19. Working with Stan Fooks was smooth and easy - his patience makes him a solid ambassador for Muller. Karl, Harry and others worked hard to give us the best offer and that is greatly appreciated. What we have always marveled at is the service department and how they go out of their way to make things right - always prompt, vehicle immaculately cleaned, vehicle service - 'perfect', and, pricing that works ... just a great team to work with. Muller has earned our trust and respect. I highly recommend this team to everyone - and have done so on numerous occasions. Keep doing the great work!!

The safety features of this car have saved lives and thousand of dollars of accidental damage. Eyesight is amazing. The buying experience was great. The dealer we dealt with was one of the best I have ever visited.

Purchased a new WRX from another dealer and was having alignment issues from the get-go. Went back to that dealer to get an alignment under warranty -- only to notice the alignment was never really corrected properly 100 miles later. Decided to go to Brilliance Subaru for two reasons: 1) MUCH closer to home and 2) We purchased a Forester from them very recently and was impressed by not only the sales/financing staff, but also the punctuality & quality of work from the service team's pre-delivery inspection (couldn't say the same about the dealer I purchased the WRX from...). This gave me a good idea of the kind of work they do and made me more confident in Brilliance. Brought the vehicle in on an appointment for the alignment and had a pleasant, professional interaction with Adam Mennella - got checked in and was told it'd be an hour or so. Enjoyed a few cups of water, perused the vehicles on the lot, chatted with Phil Liang (who we purchased the Forester from), and was out of there in under 45 minutes! Alignment was now how it SHOULD'VE been in the beginning and I even got a print out of the pre- and post-alignment numbers (had to poke and prod at the other dealer to get a copy). Went off on my day with a quick turn-around time, complementary car wash, and even more confidence in Brilliance Subaru's service team. I will be returning to Brilliance for the foreseeable future for all my service needs!

14,000 miles so far and no problems. It handles and rides really good goes anywhere in snow , great gas mileage just a good all around car . Its perfect for road trips around town or anything in between. Its power is better than what most people say about it being slow, its no race car but it gets up and goes pretty well.

William Monica could not have made my leasing experience more pleasant. Every attribute of my new Subaru Forester was explained in detail. Will made the process easy and enjoyable. He is dedicated and sincere, knows his stuff and never tried to hard sell me on anything. The lease process was smooth and the service of the Mid-City team including Afiza Abaihanova, Sharlene Titre, and Juan in leasing was exemplary. I am truly a fan and have found my car-buying home. No need to have to look elsewhere again.

The Subaru Crossover is a nice looking car with a beautiful leather interior. It has all the gadgets and being a Subaru you know it will last a lifetime. I love everything about it except it is not a comfortable ride. I cannot drive for long distances. Compared to my Rubicon it gets a one star for being a comfortable ride. Other than that, compared to all the other Crosstreks it is the best by far.

So I decided to buy a new vehicle last year and began looking in August. I contacted Grand Subaru and Sandy Cutone got right back to me. I test drove two WRX's, but they were too small. I looked at an Outback, but it was too big. Sandy suggested that I try a Forester XT and, wait for it....just right! But I test drove it again just to make sure. So that's four test drives and a couple of visits with questions. Through it all Sandy was very patient, very good with answering questions about the vehicles and very, very good at staying in touch without doing the whole high pressure sales thing! During this time I definitely shopped this thing around. At that time, no other dealers in the area came within $1800.00 of Sandy's price. I was actually contacted by an internet sales person at another dealership and was warned that "They will lure you into the showroom with one price and will change it once you get there!" So I ordered a black 2016 Forester XT from Sandy Cuttone at Grand Subaru around October, (and switched the order to a dark metallic grey one in November or December...over and above the call of duty there Sandy!) I came in to the dealership to sign some papers after Sandy found me the dark metallic grey XT and the price on it was $500.00 LESS than my original price due to newer Subaru incentives. Who does this!!?? I guess the guy at the other dealership was right after all, just not in the way he thought! Bottom line, great vehicle, great dealership and GREAT people. I would, and have, recommended Sandy Cuttone to all my friends and family. The best new car experience I've had. Thanks again Sandy!

This is a wonderful little car. It seems to have a little more space than a regular small car hatchback. The ride is great, one of the best riding cars I've ever drove. I was concerned with it being AWD it would not get that great gas mileage in the real world, but is adequate in mixed city/hwy driving and excellent if you drive hwy a lot. The power is adequate, it does take a little bit to get use to the throttle response - you can snap your neck if you get on the pedal too much from starts - easy on the gas and it is very smooth. It takes mountain roads effortlessly - drove up a steep North Georgia mountain and it was a goat, just kept going and never under any stress. Haven't taken it off road, but Subarus I've heard do quite well off road. This is a great little car and perfect for smaller families or young folks who want something functional as well as something a little different from a regular sedan/hatch/suv - Subaru is a bit in their own category of car type.

Buying our 2019 Outback at Autobarn is hands-down the best new car buying experience we've ever had. Our sales rep Mike was a pleasure to work with to get us the right car and the right deal - knowledgeable, polite, professional. He volunteered to pick up the title from our home so we wouldn't have to make drive it back to the dealer with it - that's really personal service- and he arrived at our house exactly when he said he would. Paperwork was handled professionally and efficiently. The dealership facility is clean, comfortable, friendly, we got a very good feeling there. We're animal lovers and were delighted that the dealer was generously sponsoring a community pet event that day. The Encore re-delivery is a wonderful program, very beneficial to have a review after spending some time getting acquainted with the new car.

The Crosstrek has everything I need! I did splurge for the bells and whistles, but still remained in my budget. The CVT transmission is super smooth, haven't noticed a huge difference coming from a 2003 Subaru Outback. The eyesight feature is definitely helpful (and is included in base models), and my Google Pixel connected to the car without any problems. My first brand new car and I couldn't be happier!

I booked my appointment online and received a confirmation number. I arrived early for an 11:45 appointment, I was greeted and my representative explained everything asked for a couple of signatures. I was out the door at 12:07 with a $20.00 mail-in coupon for my next oil change. Awesome!

No storage compartments in rear. “Felt” paper for carpets. No CD player. Not what I wanted for the money. Value not there. Do not recommend.

Go see Dan Romero for attention to detail and service you won't find at another dealership. He makes everything quick, easy, and painless. How it should be.

I have owned my 2018 Crosstrek for 7 months and I still love it as much as the day I drove it off the lot. Excellent fuel economy for the weight and drivetrain. Fun to drive with fantastic steering response. It is a bit underpowered for my liking but it does have the torque for highway passing. The cargo area is spacious and the rear seats fold completely flat which is great for hauling. After test driving and researching several vehicles in this market segment, this was the best “bang for the buck”. I strongly recommend this vehicle.

I just bought a new Outback from Jason Zapfel and Brandon Metz at Grand Subaru and I couldn't have been happier with the entire process, including the sales team, finance team, price, friendliness and efficiency. Like many people in the Midwest, I found Grand Subaru online. If you're looking for a Subaru and you live anywhere near Chicago, look no further - this is your first and last stop. To start, their prices are the best around. Numerous other dealers stopped emailing me after I showed them my quote from Grand Subaru, or asked me if I was 100% sure we were comparing apples to apples, because Jason's price was so competitive. One other dealership offered to match the Grand Subaru price but then balked at providing the 0% financing. In addition, Jason Zapfel was extremely kind, informative and accommodating. There was zero pressure, no last-minute changes, or any of the other gimmicks you read about and dread when buying a car. Just straightforward, honest conversation. Brandon Metz was very helpful and kind as well. The entire process was quick and efficient. I couldn't have asked for a better experience, every step along the way. Thanks Jason, Brandon, and everyone else at Grand Subaru! If (when) we get another Subaru, we know where we'll be going. Adam

It drives really well on wet highways. Plenty of zip. Comfortable car to sit in. Not too many whistles and bells, which is fine with me.

We worked with Edwin who helped us through the process, answered our questions, but never pushed us too hard.

Power is not that high, but comfort ease of driving, leg room heated seats, 6 speed, gas mileage 37.8 mpg, great little car but not for 10,000 ft in elevation

It's my first time buying a car and I did my research. I emailed a lot of dealerships and this place gave me a quote that was better than every other dealership in Illinois/Wisconsin area. I bought 2018 outback 2.5i for quoted price of ~26500 dollars. Eiverything went smoothly. Nealy was a great agent. She was pleasant and didn't try to sell me extras and didn't pressure me into buying stuff i don't need. Anyway As I was driving home to Wisconsin, I looked at the paper work and noticed that the sale price was two thousands more than what was quoted. I already signed the papers. I was angry at myself and wife for getting duped, so to speak. next day I call the dealership and they immediately corrected it. I suppose they could have xxxxxxxxx me and keep the monies as I already sign the sale papers. Will be coming back for my next car.

Best car I have ever owned so far. It is truly a winter bitter specially for someone living in Canada and driving long distances. It has met all my expectations so far.