New and Used 2020 Subaru Crosstrek for Sale in Grapevine, TX

I bought a new Crosstrek for my wife and came in this Subaru Dealer on Black Friday 2018. We arrived about 8:45am, but they said Black Friday's hours was over (?).Since we were interested in Subaru and want to get one that special day. We eventually met Bill Klozik a sale consultant in the lot. He was very well informed and experienced guy. Helped us to find the right car. With help from his Internet Sale Manager Dustin Cox, he made our buying experience went smoothly as it should. We do recommend these two men.

I hate writing reviews, I never do them but I absolutely feel compelled to write one for Subaru in grapevine. Firstly our salesperson Bill Klozik. Ask for him, use him and you will not be disappointed. He is so friendly, fun and is NO PRESSURE. I can't stand getting swarmed by drooling sales people before you even get out of your car. Bill was the complete opposite of this. Before we bought our Outback we visited, drove and talked to Bill no less then 4 times and each time he never made us feel rushed or ever appeared annoyed. When you walk in the door there are people with dogs walking around, a smiling friendly receptionist and a general feeling of relaxed fun. 100% opposite of most dealerships. Next was the sales manager Steven Johnston (sp?). I drive a hard bargain when I buy cars and he was very patient and willing to work with us to get to the price point we needed to be at. Big thumbs up for him. Lastly was Freddie in finance. Do you ever get to finance and get hammered to buy stuff you don't want or need by a stressed out guy that smells like cigarettes and $2 cologne? Freddie is the opposite of that. He was smart, quick, no pressure and even worked with me to buy the extended warranty for a good price that I wanted. As he said, we could of sat in his office and talked all night. Such a cool guy. Lastly, they have a beautiful dealership with a nice snack area, super nice service area, free car washes etc etc etc. To the owner of Subaru Grapevine. Sir, you are doing something right. Please keep this fun relaxed low pressure vibe and you will become the premier Subaru dealer in Texas. Thank you for giving us one of the best buying experiences we have had in 25 years.

Scroll through the reviews and you will see that all the customers seem to come to the same conclusion. This is a very professional dealership. I made an appointment with Joey to see a Subaru that we discussed on the phone. When I arrived it was ready to test drive. Joey test drove the car with me and led me through the features. There was never a rush and certainly no pressure. The car pretty much can sell itself. I would have never considered a Subaru until I felt that I needed the safest car around. To my surprise, this is the best car I have ever owner, safe or not. This car has all the technical extras, which is what I was looking for. The Legacy with the safety features was actually less expensive to insure than my previous 2014 model (worth about $15,000) compared to the 2018 Legacy that listed for about $30,000. I did not change any of the coverage either. In a conversation with the General Manager, I learned that in just two years or so, this dealership has become #1 in Dallas Ft. Worth. Easy to see why.

I am 61 years old and have bought many new cars in my life. This dealership was by far the best experience ever. We live about five minutes from another Subaru dealership in the Metroplex, but chose to do business here, even though it is >25 miles from home. We purchased a new 2017 Subaru Forester The dealership as a whole is awesome: spotless facility, even the repair bay. I love what they do in terms of supporting animals (like having a pet adoption day). They have a nice kitchen area with drinks and snacks for customers. But what really sets the dealership apart is the people. We dealt with Dustin Cox of the internet sales department. He was low key, professional and - most important - listened well and tried to focus on my needs, not just "pushing" a specific vehicle. I had a very narrow range of cars in mind (color, trim, etc.) and Dustin tried to be as helpful as possible. He responded very quickly by text and email when I reached out to him. Once we finally honed in on a specific car, he arranged for a test drive - having the car ready. After the sale, Subaru doesn't just send you away. Dustin spent nearly an hour going over the features of the car, and they scheduled a follow up in a couple of weeks. He continues to check in and make sure we are satisfied. All in all, this dealership is a major step above the others that I considered.

I initially went in to look at purchasing a used WRX, met Nick right after checking in at reception. They didn't quite have what i was looking for in their used inventory so we started to run the numbers on a 2018 WRX base model (after a test drive of course). Trying to finance it would have been way over my budget, and that's when Nick explained the option of leasing the car for a few years and the benefits of going that route. He was incredibly helpful and managed to get the payments down to my initial budget i had planned on, all while including the extended service package and 15,000/yr for 36mo. Could not be happier with the experience I had at 5 star Subaru in Grapevine, Nick even stayed after hours to make sure everything went smoothly so that I could drive off the lot in a new car that night.

We are thrilled with our buying experience at Sewell Subaru. We emailed for a week getting prices and the value of our trade in with Michael Sparr. He was very courteous and efficient. We visited the dealership to test drive an Outback on Friday night. Michael was not there so Julian Rojas helped us. He was never pushy. He was very knowledgeable and answered our questions and let us test drive an Outback. Julian let us make up our minds without being pressured. We purchased the Outback and are overjoyed with it. It lives up to the Subaru reputation of quality and safety. Thank you Michael and Julian for making our decision to purchase the Outback so easy.

I just purchased a new Subaru Forester XT from this dealership on Saturday 1/30. I had previously spoken to Darrell via phone and corresponded through email about the Subaru Outback. I test drove a Outback at a different dealership the night before, and what a difference! I won't speak ill of the other dealership as nothing was terribly wrong - but at Subaru of Plano they got everything right. From the moment my husband and I walked in we were taken care of. We were offered water or a soda from a couple of different people before we met up with Darrell. When the first salesmen we encountered learned we were there to meet with Darryl, he was not off put or suddenly disinterested - he was still kind and professional making sure we connected with Darrell. All prior discussions with Darrell had been about the outback, but when I decided I preferred the Forester and a particular one on the lot, Darrell quickly got the keys and let us test drive it. We weren't told what route we had to take, how quickly we had to get it back, it was just very smooth and relaxing. Darrell was very knowledgeable about the vehicle but more importantly he took the time to get to know us. He was very friendly and inquisitive and asked all the right questions to see why this car would be the best fit for us. When we decided we liked the XT touring package he didn't immediately try to start warning us about cost and payment, he just said -" let me see what I can do. I'll beat the interest rate you were quoted (and he did) and I'll help you get your payments where you want them (and he did)". The whole experience was quick and easy. We weren't expecting to purchase that day and we were in a hurry to pick up our children for a birthday party. The dealership didn't take any longer than necessary to get the sale done. The finance manager was very kind. We did opt to up the warranty to 80,000 miles since we keep our cars for about 10 years. Being the end of the month I expected to have the employees push that "sense of urgency" on us, but I never felt that. Everything about the dealership I would recommend, it was clean, "pet friendly" great inventory, and most importantly the genuine helpful staff.

When someone takes time to write a review, it is usually a complaint or how badly they were treated.....not the case here. I purchased my 2017 Subaru WRX early 2017 from this dealership & they treated me well. I did decide to also add a 2017 Subaru Sti to my collection that i test drove about 2 weeks ago with salesperson Connor McCown & advised the dealership that I would come over on Saturday with my trade in. To my misfortune, someone beat me to it & got a hold of perhaps the last Subaru Sti in the Rally Blue color with the lip trim instead of the ginormous spoiler Although I was heartbroken that I did not get the vehicle, the salesperson was on his toes to advise me when it was sold, my trade in value, the add on's that were available & the like........and this impressed me about his personality. That same Saturday i visited another dealership & I did not get the same service and the Sti that I wanted was also sold (Wow! everyone were after the 2017 Subaru's before the 2018 started to come in) I would be privileged to return to this dealership & visit with Connor again for any future Subaru vehicles. Subaru of Plano, you have trained this fellow really well & wished we could do business in the future

We purchased a Certified PreOwned Outback from Subaru of Plano a couple of weeks ago. We had researched prices online, and found that their prices actually came up a bit lower than KBB pricing. Our sales rep (Cody) did a great job of answering our questions during our visits that day. We also test drove an Audi and a Volvo, but came back for the Outback. Our finance guy Ryan made all the terms and conditions clear, and we left that evening with a car we've been happy with since. So far it's been a very good purchase experience.

I work in the car industry so I'm used to working with all types and levels of service at car dealerships. I can tell you that I had the absolute best experience leasing a car at Subaru of Plano. The staff was very friendly, helpful, informative and took great care of me! The negotiation was quick, my paperwork was done in a timely manner and they had me out the door loving my new Outback in no time! Cody was my salesperson. Very easy to work with. He even picked me up to take me to the dealership! When I arrived, all the paperwork was prepared in advance and the general manager was there to greet me and thank me for my business. Way to go Plano of Subaru team!

Found car online, called to confirm they still had car, spoke to Darrell Hair and he confirmed they did. When we arrived Darrell had keys ready and Carfax report printed, was not pushy and very honest. After test drive he said to take our time since car was for my son, he gave us his best offer. I called next day and asked for one item to be included in deal, he had answer very quickly. We made arrangements to do the deal after work, again Darrell had all his ducks in a row. We were in and out in under 1 hour!! One of the best if not greatest car buying experience I have ever had.

My husband and I drove to this dealership from Killeen to purchase a used Subaru. I was already pre approved thru my personal bank, and was not hassled to use another financier. We were also awaiting our insurance check to be mailed, as our other car was totaled, and the dealership worked with us during this transaction. I was very pleased with our salesperson, Darrell Hair, who did not try to pressure us into another vehicle, or even a new vehicle. He understood what we wanted and made the process of buying a car an actual enjoyable experience. I have bought over 40 vehicle for our previous business from dealerships in various states, and this was the fastest and easiest car purchase that I have made. I will definitely return to this dealership when I am ready to upgrade my vehicle.

Perfect buying experience! This was my first time purchasing a car and I could not be happier about choosing Subaru of Plano. From beginning to end it was a pleasant and painless experience. I worked with Danielle Brachtenbach as well as Todd Seale in finance. They were both amazing. Danielle found me exactly the car I wanted at the right price. Working with Todd in the finance department was a breeze. I have no doubt I'll be recommending others purchase their vehicle here.

I recently purchased a Forester from Connor and had a great experience! He was very knowledgeable on the features and specs of the car. I did not feel pressured or rushed. I actually had two additional people test drive the car. Since my initial visit to the dealership, Connor has consistently been polite and responsive. He even answers my random texts with questions about the car. I strongly recommend visiting Connor and the dealership for your next Subaru purchase.