New and Used 2020 Subaru Crosstrek for Sale in Indianapolis, IN

My wife and I purchased a 2019 Impreza Base Hatchback model in Crimson Red after her vehicle was totaled in an accident. We were very pleased with the purchase experience with Alex O'Cull and Moe Abbasi the finance manager. Buying from Falcone was the most efficient and easy process I have ever gone through. Alex was quick to respond to my emails and questions, and I liked how he did not once make us feel pressured into looking into more expensive options since we knew going in that we wanted a base model; it didn't feel like I was talking to a salesman but someone that was just trying to help us out. I have been put off in the past at other dealerships that try too hard to sell their product and try to talk you into expensive options and trim levels. I get the fact that salesmen/women are trying to make a living, but appreciate how Alex was being straight with us. I have already given his business card out to a work colleague who is in the market for a Subaru. Thanks Falcone, Alex, and Moe for helping us out!

I'm back at Falcone Automotive for car purchase #4! This time around, I was there for comparison shopping and picked a 2018 VW Tiguan. Chase, both Alex O and Alex M, and Jon made the purchase both friendly and courteous as always. Starting with my trade-in appraisal to closing the sale, it was a stress-free experience. I may live out west of Indy now but I always look forward to returning to Falcone Subaru/VW for my future automotive needs. Definitely my favorite dealership in the Indy metro area. Highly recommended.

Our 2006 Saab 9-3 has 176,000 miles on it. Body and engine are still in really good shape. Some of the ancillary parts are starting to fail, though. In this case, the strut mechanism was leaking, and not only making a mess, but also causing quite a rattle in the front of the car. After discussion with the folks at Falcone, we decided it was worth the expense to go ahead with this repair. We felt comfortable and confident with the people we discussed the situation with. And, the repair seems to have solved the problem. No noise, no leaks on the garage floor.

1 review 5.0 star rating 10/20/2016 Updated review Another great experience with maintenance service at Falcone Service. Steve Halloran, my main man, was his usual cordial, friendly, and helpful self.I always check in with him first even if I have to wait while he's with another customer. Nothing gets done until I first talk to Steve. He always has my best interests to heart as do all the other members of the Falcone family. He got me right in, diagnosed the problem very quickly, and even saved me about $150.00 in labor by suggesting preventive maintenance.He also loaned me a beautiful 2017 Subaru Outback fully loaded in order to carry on with the rest of my busy day. What a car or should I say SUV. It was such a joy to drive while waiting for my Beetle.Thanks Steve! At the end of the day when Steve was preparing my bill, I looked over to Shelby Isner's office and noticed a model VW Beetle in her office. It looked just like my yellow 2000 VW Beetle GLX.I strolled over to her office and politely asked her how much she would take for it since it was a duplicate of my car. I was willing to pay whatever she wanted. She would not accept my offer but instead graciously gave me the model. I couldn't believe it and kept insisting she take some money for it but she wouldn't have it. Instead I gave her a big hug. You may ask yourself what does this have to do with service. Well to me if you show that kind of generosity and kindness in such a small manner as this, it isindicative of the care and commitment that runs through the entire business.I look at the little things that maybe not too many people do in this hustling, bustling world of ours. These things can tell you so much about an establishment. What it tells me is that I can rest assured that each time I visit Falcone Service, they are looking out for me in all respects because they all care. That's very special in this day and age. Sincerely submitted, Arthur D. Anderson

I purchased a 2018 Legacy 3.6R Limited. The car I wanted was not in stock, but Gene found one and quoted me a no-hassle price that beat another dealer that I had given up negotiating with. Falcone also gave me a very good price for my trade-in. The car was delivered quickly (ordered Friday, delivered Monday). Every detail of the transaction was easy and handled in a friendly manner, thus the overall car buying experience was excellent at Falcone.

Our 2005 Saab had to have a major (expensive) electronic part replaced. Worked with Dylan to figure out the best approach from an expense standpoint. He was professional, logical, and we decided that the car, despite having 170,00 miles on it, was still worth the expense to get this part replaced. We appreciate Dylan's (and Falcone's) openness and knowledge. Good job, Falcone!

I simply cannot stop telling everyone I know to go Falcone and buy a Subaru. It's a great car, but the service at this dealer is THE BEST! I was just in for a simple oil change, and wow! I was blown away by the attention to detail when it comes to making sure their customers are happy and well informed. I pulled into the service drive, and Brady greeted me within seconds. He walked around the car with me and talked with me while doing so. It is very clear that he knows his Subaru's inside and out. I had an appointment, and he already had my paperwork in hand and I was checked in quickly yet efficiently. I walked around the dealership and enjoyed the amenities, including Longs donuts (fantastic!) I even had a great interaction with a dog named Cooper! I had a nice talk with Ryan who sits near Brady, about production numbers on 2015 Subaru Impreza's as well. Again, I can tell he is another well educated employee that is truly passionate about the brand. Before I knew it, my car was brought up, washed and clean! Brady informed me of my upcoming 12k mile service and told me exactly what the cost would be. The cost of the oil change was quoted before the service was started and it was exactly as quoted. The staff is what makes this dealer great, the dealership up north has too much of a "corporate" feel, yet at Falcone, I feel right at home!

Got to speak with Bob Falcone himself on the phone when I called to check on their 2017 inventory the "last" day of the 0% interest special. Even though he had no 2017's available he did everything possible to meet my needs over the phone and even gave me the stock numbers of the exact cars he could make work for what I was looking for. I called back shortly to tell him which was my favorite and they had the car and paperwork ready when I showed up, I was even greeted by Bob shortly after arriving. Everyone I encountered was very friendly and helpful answering the many questions I had-including Nick the salesman who helped me set up my new Subie. I was nervous to buy a new car after driving my paid off vehicle for 10years, but happy I made the move to a Subaru from Falcone!

Chris was a very helpful salesman with great follow up. When I realized that the car I was there to see was not a good fit for me, he asked good questions about what I was looking for and made other vehicle suggestions that would match my needs. His follow through via phone and text message was thorough and helpful.

Earlier this month I had the pleasure of considering turning in my Mazda 5 for a vehicle that I considered to be safer and more fuel efficient. My husband I began searching for Subaru vehicles and we found this 2015 Crosstrek. I contacted the dealership after hours and received a response. The next morning, at 8:30am, Mike contacted me and scheduled an opportunity for me to test drive the vehicle. I came in and Mike was polite, professional, and courteous. I fell in love with the car and the deal shop worked with me with my trade in as well as my financing. I am very pleased with me new car and everyone loves the red mud flaps that I had no idea would be such a conversation starter and helps me distinguish mine from others. Thank you for your great service!

My husband and I recently purchased a new Subaru Forester from Tom Wood Subaru on 96th Street in Indianapolis. I highly recommend meeting with Greg Begley. He is not your typical, stereotype car salesman ("pushing, rude, wanting to make a quick sale, doesn't really seem to care about the customer"). He was very genuine, easy going and a good listener. He is very knowledge about his products and cares about what the customer wants. I have NEVER had a dealership spent so much time before and after the sale to educate me about a new vehicle and make sure I was 100% satisfied. Deb P

We purchased a 2018 Subaru Outback in January. I took it in for the 12,000 mile service in July; along with them taking it to the detailer to get the wheels clean from the glue from the wheel covers they use for transporting. I was in and out in less then an hour. However, upon getting on the interstate the red oil can on my tachometer was lit. I pulled over onto the emergency lane. Upon a couple of phone calls to the dealership, they sent someone to pick me up. Once I arrived at the dealership they gave me a car to use while they investigated the problem. Well it seems the tech forgot to put oil in the engine. Upon much negotiation, they agreed to trade this vehicle in for a brand new 2018 Subaru Outback (same exact model and color) with 5 miles on the odometer . It is good to see that there are good honest people that work at Tom Wood Subaru.

Dan Ryan was wonderful to work with! I was set on buying a Subaru with a sunroof, somewhere in town. I unfortunately needed to make a decision fairly quickly. I did some research on-line, and drove two vehicles elsewhere before coming to Tom Wood Subaru. The vehicle that I wanted to see had sold the day before, but Dan took his time learning what my "must haves" were, while keeping within my budget. After a test drive, I still was undecided. Dan did not do any of the high pressure sale tactics that I had already received elsewhere - such a nice change! I did some more research on the 2016 Crosstrek that I had driven and found that it was priced well. I sent Dan a text the next day (Sunday), met him Monday morning, and drove off with my Crosstrek! I was very pleased with the whole experience and highly recommend dealing with Dan Ryan at Tom Wood Subaru.

I recently (early May) purchased a Subaru Forester from Tom Wood Subaru; the experience from start to finish exceeded my idea of good car buying experience. Each time I entered the dealership, I was greeted kindly; either by the front desk ladies (who ALWAYS said hello with a smile) or another staff member. Greg was my go to guy! He answered all my questions, explained the details, and clarified any issues. He treated me with respect that lacked with other salesmen (at other places!) with whom I encountered during my car buying experience. Since I was buying an older Subaru, the profit for them was not at all big, but that did not hinder Greg or the other members of the staff (finance man I???m sorry I forgot your name?) from giving me the gold star treatment. Shout out to the service department!!! They did a great job on my car, and getting it ready to be a great car for years to come. Kyle was great with squeezing me in this past week, for a ???squeak??? in the back and fixing it. I really appreciate all that has been done, and I know will continue to be done to make owning a Subaru a satisfying experience. -Mindy

Love Tom Wood Subaru! Chriss turned my bad situation into a great deal! My car was stolen and totaled so I found myself needing a new vehicle I???m a hurry. I told Chriss exactly what I was looking for and she made sure I got as close to that as possible. She was very patient with me as I changed my mind often 😉. In the end, I left with a car that I totally love!!

My recent car purchase was by far the best I've been through across 3 states. From the beginning I felt like Mike was transparent and honest. I felt like he treated me fairly on both the trade-in of my old car and the purchase of the new one. I don't say this lightly, but this is not the last time we will buy a car from you and Mike. I will also recommend both your dealership and Mike to people I know looking for cars in the future. Thank you for a good experience! Randee Hatcher

Absolutely the best Subaru buying experience! Duane Buell of Tom Wood Subaru gets best customer relations award of the year from us! He helped us with the surprise for our son by having my son’s new Subaru Outback ready on the showroom floor complete with a huge red bow on top. When my son was told by Duane that was his Subaru Outback, all he could say was “what?”, about 10 times! Really a lot of fun for all of us. Duane was extremely knowledgeable about the Subarus and completely covered everything on Mat’s Outback before turning him loose with it. And I mean everything. Even a few items that the other sales people didn’t know about Subarus. Just a great experience and a really outstanding Subaru dealership! Jim L.

well, after my nice mazda of 17 finally decided it had enough, i decided it was time for an new vehicle. after looking at several vehicles In the north-east side of indy with very little success of being able to get any info from any dealer and any car, i stopped by tom wood Subaru (tsu). i was immidiatly by Mr. casey niles who, over 4 days, helped me find the right car i was looking for at a great price. found a nice used crosstrek for a little under budget. like my little title says "great place for great cars" thanks again casey