Used 2020 Subaru Crosstrek for Sale in Livermore, CA

I wanted to buy a WRX STI Limited 2018 (WR Blue) and i couldn't find in any dealer in Bay area and i did a lot of research online, asked a lot of people on how to negotiate a better deal, visited several dealers and lastly i end up with Carlsen Subaru, met a Sales man called Richard and i told him what i wanted, i remember it was April this year, Instead of him pushing for other Wrx's they had or pushing me to press an order immediately he advice me to wait a few more months for a new version of it and promised to let me know once they are ready for ordering, two months later he texted me "The 2019 wrx sti limited is open for orders now," I went to his office and it didn't take me more than an hr to Finalize everything, and it was the best deal compared to what i was expecting, I am now driving my new WRX STI Limited 2019 and its more than a car, its exactly what i wanted, Thanx Richard and Carlsen Subaru for making my dream lively

This is the first vehicle that I have ever purchased from Carlsen Subaru. Bret McElroy is an amazing person to work with. He answered all my questions promptly and was very friendly to speak with.I can honestly say that he made my experience painless and helped me out so much when I was looking for my 2019 Subaru Outback. Super great guy and I would highly recommend him to all my friends and family. Everyone I came in contact with at Carlsen Subaru was very friendly and outgoing. All around great experience. Thank you!! I love my new Subaru Outback.

very responsive, knowledgeable, eager answer all my question

I went in there a week ago to purchase a used vehicle. I usually dread the buying process due to the length of time, the sleaziness of the salesman, and the fear that I might be taken advantage of. None of these were the case for Carlsen Subaru. Alan showed us the Subaru I came to look at. He was friendly, genuine, and informative. When it came to purchasing the car, we were in and out in less than two hours. I never felt taken advantage of. As a woman, some salespeople think they can hoodwink us, but that was not the case at all for Carlsen Subaru. What we discussed made it into the final contract. Even though I live in Oakland, when I'm ready to purchase a new car, I'll make the trek all the way to San Carlos to see them. Thanks Carlsen Subaru!!!

Second Subaru Outback. Love the car. Wish the electronics were simpler to program and use. Had to have a Service Tech program the clock and there appears to be no way to not have the radio come on when you start the car, go figure.

Just a simple 6,000 mile service visit at 42K miles on my Outback. Best to make an appointment particularly if you plan to wait for the work to be done. Included exterior car wash at no charge. Service Advisor delivered car at front door of dealership/waiting-area in less than an hour and went through results of multi-point check (Customer waiting area is beautiful and spacious with snacks and drinks). This is a 3 story facility with shop and write-up on first floor and Customer waiting area on third floor (street level) so could be a little inconvenient for people unable to climb stairs. The recent remodel included everything except the shop (a little surprising to me). LanceM

The service department has been absolutely outstanding. So far, I've only had to do the normal service at the prescribed mileage intervals . Mine is a 2015 Outback and I'm super happy with the car and the service provided by Diablo Subaru! Every time I brought her down, the car is ready and waiting for me at the prescribed time. One time I left the dome light on and ran the battery down . I had to have it jump-started and when we did that some of the settings for some of the accessories and features. I call the service department and made an appointment and they told me that he simply had to reflash the memory to reset it. They did that for me no charge. I was a very happy camper! This is the best dealer service I have ever experienced. That's pretty high praise considering the fact that I am 80 years of age and have owned many various cars and brands over the years. Jim

Very impress with the staffs and attitude at the AutoNation Hayward Service Department. I purchased my new 2015 Sienna from another "leading" dealer at Fremont, CA, where I live. The buying process at that dealership is good but the Service Department are not present. the Service Advise and the Service Manager have pretty indifferent attitude. On one instance, where I want them to fix a loss second roll seat on my new AWD Limited mini-van, The Service Manager refused to even go to my van to understand the issue. He simply said that he is not a mechanic! My friend have refer me to AutoNation at Hayward to look at the issue. To my surprise, the experience at AutoNation is very positive. I work with Johnny Rodriguez, who is patient and listen to my complain and finally, help me to get the issue fixed. Since then, I have bring my mini-van to AutoNation for all service and repair. I want to work with a Service Advise that listen to my issue and be my advocate.

It drives so smooth and the Interior is so sleek!! All my friends love my car! Big upgrade from the PT cruiser I used to have.

Charles was awesome. Had me out of there with a rental in less than 15 minutes and provided great insight into what is required for the service of my Subaru WRX.

I've had my 2018 crosstrek sport eyesight for 16 months so far--- on my THIRD RADIO so far--- AND 10 other VISITS to dealership for UPDATES, UPGRADES, REPROGRAMMING, etc--- thinking of seeing a LAWYER to SUE subaru for a FULL REFUND ---THAT way they can keep GUESSING ON THIER ON TIME, NOT MINE ANYMORE--NASA can send a spaceship FASTER to the SPACESTATION than subaru can fix their RADIO PROBLEMS--- E M B A R R A S I N G

Adrian Fields was very polite and smiles at me when I drove to the servicing center at 8am. He asked me how my day will be (busy or not so busy?), took my details, told me what needs to be done to my car. Within an hour, he called and said my car is ready. I collected my car 8 hours later and he still remembered my name even though he wasn't the one who returned my car back to me. He is very attentive to his customers. Wished me well and asked me to go back again for future servicing, which I definitely will. I have been servicing my Subaru Forester XT since I bought it New in Feb 2015 and I am always so impressed with the customer service, the speed at which they service the car and the thoroughness of their inspection. Well done and thank you Subaru Stevens Creek for taking care of my car.

The safety features of this car have saved lives and thousand of dollars of accidental damage. Eyesight is amazing. The buying experience was great. The dealer we dealt with was one of the best I have ever visited.

This is a review on our experience which spanned the course of about 3 weeks. We had to take the car in on emergency because the indicator emergency light came on, making OUR ONLY CAR, unfit to drive. To start, we were advised that we needed a new Prius battery. It would be costly and due to the age of the car and the extent of the work, they suggested we buy a new car. We were in shock. We worked with Jason M who actually sat down with us to go over the price, the repairs, the condition of the car etc. I had a lot of questions. He took a ton of time and was extremely patient With us. He answered all my questions, some of them more than once. Throughout the process- he also returned all my calls right away and stayed in excellent communication with us while we made the decision to keep our old car and spend the money to repair. As the repairs were being done and as the repairs were complete, he kept us informed each step of the way. It was a big deal. We really appreciated his personality and his sincerity in working with us on the most difficult decision we've had to make in a long time. Nelson who we spoke with in the sales department - who gave us Kelly blue book estimate, who stayed late to show us some used Prius vehicles, and basically again, stayed in excellent communication with us about our decision- is also someone I would like to compliment. He really went above and beyond and due to our situation, he did not pressure us but instead worked to see how we could make buying a car work for us. In the end, we let him know our decision and he honored it - because it was actually in our best interest to keep the car and not trade it in. After the repairs were complete, we did have a few further problems which had us come back to the service department. Mainly there was some confusion on the inspection report, which the service team actually provided free of cost with the extensive repairs we had done. At that time we worked with Martin and he really shined- he helped us to understand the problems with the car that were not indicated on the checklist for some reason, and helped to build our trust again. Further, when we got a different second opinion, he actually took the time to show us what the parts looked like and the mechanic/technician Rich (who worked on our car) told us first hand, what he saw and this matched with what the outside second opinion suggested, it became clear that the guy who gave us the second opinion (not Toyota) was just selling us parts we did not need. Rich and Marty both explained everything very clearly and even showed us on a car what they were talking about. We now have a new service dealership- though we don't anticipate there being any more problems. Soon, we will need a second car and we have 100% faith it will be another Prius! Thanks for keeping loyal customers, for going above and beyond and for making this experience right- and with such personal touch. It's nice to know who you can trust. Thanks to all. I have to also mention that we received a drop off from their FREE shuttle service and a pick up too- since we did not have a second car and no way to get to and from Concord. Everyone, we worked with was helpful, accommodating, friendly. So, to all of those who helped make a potentially devastating experience, a lasting positive one- we are forever grateful.

Perfect size for me. Great handling and super safety features. Would like to have the car starter on the key remote. Maybe on my next one.

Hello, To start with, I really like the Subaru online appointment scheduling system, especially the possibility to choose a Service Advisor. I specifically wanted to deal with Troy Corriere as I have met him before and really liked the experience. This time was awesome as well!:) Mr. Corriere was nice, easy and pleasant to talk to from the very first moment. I felt like I met an old friend who is really glad to see me. Mr. Corriere has such a positive attitude and genuine smile, that it makes you feel very welcome. He has gone the extra mile to take care of my car and me. He was very courteous, attentive, understanding and precise about every detail of my visit. He even had left a ‘Thank You’ note with the paperwork at the end of my visit! This was so unexpectedly sweet, that it leaves you speechless!:) I have never seen such a great service before! I know that the service experience is a work of a team. But in my opinion, Service Advisor plays the most important role - he is the face of the whole Subaru Company before the client. Troy Corriere is the perfect example of an exceptional Subaru Service Advisor. I think he should be mentoring other employees how to give a perfect ‘Subaru time’ to the guest!:) I am sure any client would like to feel like a dearest guest coming to the simple oil change ¿ I just want to sincerely THANK Mr. Troy Corriere for the TRULY EXCEPTIONAL service! Best, Olga F., loyal Subaru owner :)

This car has everything I need & nothing I dont. Drive great. It has all the acceleration you need to get to speed on a highway or pass. No complaints here. First Subaru I have ever owned but won't be my last. The base model has all the technology & safety features need without all the extra nonsense that I dont need. By far the best car I have ever owned even better than my Malibu.

Just a simple 6,000 mile service visit at 42K miles on my Outback. Best to make an appointment particularly if you plan to wait for the work to be done. Included exterior car wash at no charge. Service Advisor delivered car at front door of dealership/waiting-area in less than an hour and went through results of multi-point check (Customer waiting area is beautiful and spacious with snacks and drinks). This is a 3 story facility with shop and write-up on first floor and Customer waiting area on third floor (street level) so could be a little inconvenient for people unable to climb stairs. The recent remodel included everything except the shop (a little surprising to me). LanceM

14,000 miles so far and no problems. It handles and rides really good goes anywhere in snow , great gas mileage just a good all around car . Its perfect for road trips around town or anything in between. Its power is better than what most people say about it being slow, its no race car but it gets up and goes pretty well.

The service department has been absolutely outstanding. So far, I've only had to do the normal service at the prescribed mileage intervals . Mine is a 2015 Outback and I'm super happy with the car and the service provided by Diablo Subaru! Every time I brought her down, the car is ready and waiting for me at the prescribed time. One time I left the dome light on and ran the battery down . I had to have it jump-started and when we did that some of the settings for some of the accessories and features. I call the service department and made an appointment and they told me that he simply had to reflash the memory to reset it. They did that for me no charge. I was a very happy camper! This is the best dealer service I have ever experienced. That's pretty high praise considering the fact that I am 80 years of age and have owned many various cars and brands over the years. Jim

The Subaru Crossover is a nice looking car with a beautiful leather interior. It has all the gadgets and being a Subaru you know it will last a lifetime. I love everything about it except it is not a comfortable ride. I cannot drive for long distances. Compared to my Rubicon it gets a one star for being a comfortable ride. Other than that, compared to all the other Crosstreks it is the best by far.

I wanted to buy a WRX STI Limited 2018 (WR Blue) and i couldn't find in any dealer in Bay area and i did a lot of research online, asked a lot of people on how to negotiate a better deal, visited several dealers and lastly i end up with Carlsen Subaru, met a Sales man called Richard and i told him what i wanted, i remember it was April this year, Instead of him pushing for other Wrx's they had or pushing me to press an order immediately he advice me to wait a few more months for a new version of it and promised to let me know once they are ready for ordering, two months later he texted me "The 2019 wrx sti limited is open for orders now," I went to his office and it didn't take me more than an hr to Finalize everything, and it was the best deal compared to what i was expecting, I am now driving my new WRX STI Limited 2019 and its more than a car, its exactly what i wanted, Thanx Richard and Carlsen Subaru for making my dream lively

No storage compartments in rear. “Felt” paper for carpets. No CD player. Not what I wanted for the money. Value not there. Do not recommend.

My 2013 Outback has been burningg through oil & I brought it to the dealer to start an oil consumption test. They also did an oil change, though there wasn't much oil left to change. Running behind on service that day, I ended up waiting 2 hours extra for my car. Without my having to ask, my service rep comped the oil change. They didn't wash my car because I had to leave but told me to come back another day for a complimentary wash. I appreciated that Nick went the extra mile for me.

I have owned my 2018 Crosstrek for 7 months and I still love it as much as the day I drove it off the lot. Excellent fuel economy for the weight and drivetrain. Fun to drive with fantastic steering response. It is a bit underpowered for my liking but it does have the torque for highway passing. The cargo area is spacious and the rear seats fold completely flat which is great for hauling. After test driving and researching several vehicles in this market segment, this was the best “bang for the buck”. I strongly recommend this vehicle.

This is the first vehicle that I have ever purchased from Carlsen Subaru. Bret McElroy is an amazing person to work with. He answered all my questions promptly and was very friendly to speak with.I can honestly say that he made my experience painless and helped me out so much when I was looking for my 2019 Subaru Outback. Super great guy and I would highly recommend him to all my friends and family. Everyone I came in contact with at Carlsen Subaru was very friendly and outgoing. All around great experience. Thank you!! I love my new Subaru Outback.

Power is not that high, but comfort ease of driving, leg room heated seats, 6 speed, gas mileage 37.8 mpg, great little car but not for 10,000 ft in elevation

Excellent!!! Bought an Odyssey. Excellent staff, facility, and choices. Bought the car with PermPlate option on Saturday, picked up the car on Monday and already had PermPlate. Did not have to schedule another appointment.

Best car I have ever owned so far. It is truly a winter bitter specially for someone living in Canada and driving long distances. It has met all my expectations so far.

There is a very comfortable sitting area (with donuts!) for waiting and very friendly staff. Tony (my service advisor) went out of his way to get an unexpected special part for my car by sending someone out to buy one and install it while i waited. I was at the dealership for nearly 6 hours for my 90K service plus some extras. Tony made sure to give me updates along the way and help get the service done as quickly as possible. I felt like I was a valued customer, and my car received top quality repairs. Thank you!

Only had my Crosstrek a few weeks, but I did a LOT of homework before buying it. I am really picky because I keep cars for 10+ years. I have the Limited - leather seats and great safety features. Roomy interior, comfortable and dashboard is nicely laid out for ease of use. Subaru “Eyesight” is awesome - bacause if it this car was LESS to insure than my 08 Acura. Jury is still out on reliability but so far I love this car - sporty and luxurious.