Couldn't ask for a better experience
November 5, 2018
From the moment I first contacted Lou Fusz in St. Louis, I knew I was in good hands. I had a few questions about a vehicle that showed up on the website, but didn't have a lot of details regarding its current status. I asked Dave about the vehicle and he said he would investigate the situation and get back to me. He returned my call within 20 minutes and explained the situation. I really wanted to purchase a certain color (the one on the website), but the dealership had other colors on the lot. I made an appointment to test drive the vehicle. When I met Dave in person for my test drive, I was put at ease by his calm and warm personality. He knew the details of the car, he answered my questions honestly, and he treated me with respect. This last point was arguably the most important. I had previously visited Lou Fusz Subaru in St. Peters and Dean Team Subaru when looking for this vehicle. Neither salesman I worked with took me seriously or wanted to work with me to get the deal done. Dave was professional, courteous, and helpful the entire experience. On the morning of my appointment to purchase the car, I met with Dave and we walked through the numbers. I was hesitant about the monthly payment so he brought out Rick Summerfield to walk me through it. I had a lot of questions for Rick and he was extremely upfront. He helped me understand how the process worked and how my monthly payments would change based on the numbers. After speaking with Rick, I talked with Dave some more and we were able to negotiate to a more favorable price with the blessing of John Molloy. I had met John on the day of my test drive, and he too, treated me with respect, which meant a lot to me. The new price placed my monthly payments in a range that worked for me. Once I signed all of the paperwork with Dave, I went into Rick's office and signed everything with him. Rick, like Dave, was extremely honest. Both were unlike the usual car salesman/snake oil salesman that plague modern day dealerships. Rick walked me through all of the optional warranty/coverage purchases, but since he knew I wanted my monthly payment to be at a certain place, he didn't pressure me. After signing everything with Rick, I waited for the vehicle to return to the dealership from its final detail. Once it arrived, Dave changed the license plates from my trade-in, cleaned them to a pristine condition, and walked me through every single feature of my vehicle's interior features. He made sure my phone properly synced and more importantly, he made sure I was aware of a few tricky settings that I needed to adjust to my own personal liking. I first called Dave on a Wednesday morning. It was completely by chance that he was the one who picked up the phone, but boy was I glad that he did. I test drove the vehicle on Thursday afternoon. I purchased the car Friday morning. I could not have asked for a better vehicle purchasing experience.