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Vroom - Get It Delivered Nationwide, Contact-Free Review
Vroom has a very streamlined process
by Berk757 from DealerRater.com
December 3, 2018
3.6 (4628 reviews)
This is my second vehicle purchased from Vroom in the last 12 months, and I can't imagine ever buying a used car from a brick-and-mortar dealership again. Vroom offers a terrific selection of late model used vehicles. The pictures really make it easy to know what the car looks like. I purchased a 2015 BMW 5-series, and the Vroom price compared to a similar make/model/mileage vehicle from CarMax was $3,000+ cheaper. I selected my vehicle over a few weeks of looking at photos. I filled out a credit application online, and they immediately called me to finalize the app, discuss rates and payments, and to get my $500 deposit. I received a loan package via FedEx 2 days later, signed all the paperwork, and sent it back in the pre-paid FedEx envelope they provided. About 3 days later, I started getting emails to schedule delivery. The process only took 9 business days from the moment I made the deposit to the moment I got my vehicle. The vehicle was clean, just as described, and runs great. Now I just need to get a state inspection and add this to my insurance policy, and the tags will be mailed to me in a few weeks. Thankfully, Vroom gives me a 60-day temp tag so there is ample time to receive the plates. This is the future of car-buying, and the 7-day money back guarantee makes it the perfect way to purchase a used vehicle.
Since moving to Springfield I have used Reliable's service department for my regular maintenance and most recently an allignment. Every time I go in the staff is courteous, the facilities are clean and stocked with refreshments, and they're accurate in their time estimations. The mobile app that is available to use for setting appointments and reviewing my service history is great! Their service technicians remember who you are even if it's been a few months since they've seen you. Derek has been my service technician every time I've gone in and I trust his recommendations and his work! The staff in the department that performed my allignment was amazing as well; they checked in on me to give updates throughout the process. I will continue to use Reliable as my service center and they will be front of mind when it comes time to purchase again!
We found additional vehicles that are close to your year range.
Since moving to Springfield I have used Reliable's service department for my regular maintenance and most recently an allignment. Every time I go in the staff is courteous, the facilities are clean and stocked with refreshments, and they're accurate in their time estimations. The mobile app that is available to use for setting appointments and reviewing my service history is great! Their service technicians remember who you are even if it's been a few months since they've seen you. Derek has been my service technician every time I've gone in and I trust his recommendations and his work! The staff in the department that performed my allignment was amazing as well; they checked in on me to give updates throughout the process. I will continue to use Reliable as my service center and they will be front of mind when it comes time to purchase again!
2019 Subaru Crosstrek 2.0i Limited Review
Favorite car ever!!!
by Kw2000 from Batesville , AR
May 16, 2019
5
It drives so smooth and the Interior is so sleek!! All my friends love my car! Big upgrade from the PT cruiser I used to have.
We purchased our Mazda CX5 after driving the Honda CRV and the Ford Escape because once we drove it, we knew it was the better vehicle for us. More leg room, more comfortable seating and just an all more spirited drive.
The Mazda CX5 is our fourth new Mazda, I am still driving our third that I purchased new in Jan. of 2001. It has over 216000 miles and still runs and drives great. It has not been babied at all and even spent two years in Phoenix Arizona with my teenage son from Aug. of 2007 to July of 2009. You will he hard pressed to beat a Mazda. Ben Bowden is very knowledgeable on the product and will take good care of you as well. Zoom Zoom
2019 Subaru Crosstrek 2.0i Premium Review
Love my Crosstrek
by Debi from New Hartford NY
May 16, 2019
5
Perfect size for me. Great handling and super safety features.
Would like to have the car starter on the key remote. Maybe on my next one.
Great dealership to buy a vehicle from. My salesman Ted Worthy, wasn't pushy or rude. He went above and beyond for me. I would definitely go back and buy from them again, outstanding service and respect!
2019 Subaru Crosstrek 2.0i Limited Review
Best car I have ever owned. Everything I need
by SW from Dowagiac, MI
May 15, 2019
5
This car has everything I need & nothing I dont. Drive great. It has all the acceleration you need to get to speed on a highway or pass. No complaints here. First Subaru I have ever owned but won't be my last. The base model has all the technology & safety features need without all the extra nonsense that I dont need. By far the best car I have ever owned even better than my Malibu.
Six months ago, I purchased a 2016 Forester. The vehicle has performed flawlessly, with good acceleration and gas mileage for an SUV, excellent response, and has no mechanical problems. For the 2016 model, Subaru FINALLY updated its unacceptably outdated infotainment center. As for the purchasing process, salesperson Ben Bowden in particular, made the experience easy and enjoyable. I based my decision to buy a Forester in large part due to the recommendations of Consumer Reports, being the best in its class. Ben was an excellent salesperson -- very knowledgeable, yet not pushy (I refuse to purchase anything if the salesperson is using high pressure tactics). He took the time to answer all of my questions thoroughly. If you decide to purchase a Subaru, ask for Ben!
2018 Subaru Crosstrek 2.0i Premium Review
never ending radio PROBLEMS since NEW-- 16 months
by FED UP from SASKATOON-SASKATCHEWAN-CANADA-
March 11, 2019
3
I've had my 2018 crosstrek sport eyesight for 16 months so far--- on my THIRD RADIO so far--- AND 10 other VISITS to dealership for UPDATES, UPGRADES, REPROGRAMMING, etc--- thinking of seeing a LAWYER to SUE subaru for a FULL REFUND ---THAT way they can keep GUESSING ON THIER ON TIME, NOT MINE ANYMORE--NASA can send a spaceship FASTER to the SPACESTATION than subaru can fix their RADIO PROBLEMS--- E M B A R R A S I N G
Only had my Crosstrek a few weeks, but I did a LOT of homework before buying it. I am really picky because I keep cars for 10+ years. I have the Limited - leather seats and great safety features. Roomy interior, comfortable and dashboard is nicely laid out for ease of use. Subaru “Eyesight” is awesome - bacause if it this car was LESS to insure than my 08 Acura. Jury is still out on reliability but so far I love this car - sporty and luxurious.
I've bought 5 cars at this dealership since 2010, 3 since 2016. Since Napleton bought it, the service department has gotten better and better, especially since Derek Owens took over as service manager. I have no qualms about recommending these guys to look after you Volkswagen vehicle!
2018 Subaru Crosstrek 2.0i Premium Review
My first Subaru
by Xtrek from Atlanta, GA
February 26, 2019
5
The safety features of this car have saved lives and thousand of dollars of accidental damage. Eyesight is amazing. The buying experience was great. The dealer we dealt with was one of the best I have ever visited.
Darin helped me find my pre-owned 2015 Subaru Outback which has been a great vehicle so far! Service was quick though I never felt rushed. Thanks for the great experience and a great car!
2018 Subaru Crosstrek 2.0i Premium Review
best little car ever
by Tomahawk from Ct
February 26, 2019
5
14,000 miles so far and no problems. It handles and rides really good goes anywhere in snow , great gas mileage just a good all around car . Its perfect for road trips around town or anything in between. Its power is better than what most people say about it being slow, its no race car but it gets up and goes pretty well.
The Subaru Crossover is a nice looking car with a beautiful leather interior. It has all the gadgets and being a Subaru you know it will last a lifetime. I love everything about it except it is not a comfortable ride. I cannot drive for long distances. Compared to my Rubicon it gets a one star for being a comfortable ride. Other than that, compared to all the other Crosstreks it is the best by far.
Very easy to work with, professional, and extremely accommodating. We've heard nothing but good about Jamie Hathcock's from our friends in the community, and our car buying experience today made us a fan.
2018 Subaru Crosstrek 2.0i Premium Review
An excellent car for the price.
by IowaWildFan18 from Haverhill, IA
January 18, 2019
5
I have owned my 2018 Crosstrek for 7 months and I still love it as much as the day I drove it off the lot. Excellent fuel economy for the weight and drivetrain. Fun to drive with fantastic steering response. It is a bit underpowered for my liking but it does have the torque for highway passing. The cargo area is spacious and the rear seats fold completely flat which is great for hauling. After test driving and researching several vehicles in this market segment, this was the best “bang for the buck”. I strongly recommend this vehicle.
I was in the market for a TDI with a 6 speed. Searched all around and there were only 5 within a 500mile radius with lower miles 2 of them being at Napleton. Got in contact with Josh, He went above and beyond to make sure I was interested in the car before I made the drive to Napleton. I arrived greeted within the first 5min of being on the lot. (Not the typical car salesman atmosphere) everyone was nice and low pressure atmosper. Josh stayed and took care of all my questions. I bought the car before it could make it through detail. He stayed after hours and helped the detail guy get it ready. The next day I noticed some door dings on the car that I was unable to see previously. Got in contact with Josh and he took care of it. I was very impressed with Josh and the whole process. Highly recommend Josh and the whole crew in the sales department at Naplton.
2018 Subaru Crosstrek 2.0i Premium Review
13th "Subby" we have owned
by mmorgan103 from Tucson, AZ
December 14, 2018
5
Power is not that high, but comfort ease of driving, leg room heated seats, 6 speed, gas mileage 37.8 mpg, great little car but not for 10,000 ft in elevation
Josh made the entire process of buying a new vehicle effortless and even enjoyable. Thanks to his quick, friendly, hassle free service I was able to get the car I wanted without all the "stress" that typically comes with shopping for car. 20/10. Would definitely buy here again and recommend to anybody!
2018 Subaru Crosstrek 2.0i Limited Review
Nice Vehicle
by Moe from Georgetown, Ontario
December 14, 2018
5
Best car I have ever owned so far. It is truly a winter bitter specially for someone living in Canada and driving long distances. It has met all my expectations so far.
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