Art was great to work with -- very thorough, always available when I had questions, and really knows his product. The dealership physical plant was very nice. I'd give the whole experience two thumbs up.
13th "Subby" we have owned
by mmorgan103 from Tucson, AZ
December 14, 2018
Power is not that high, but comfort ease of driving, leg room heated seats, 6 speed, gas mileage 37.8 mpg, great little car but not for 10,000 ft in elevation
Very nice friendly service. I would highly recommend.
Very reliable vehicle
by Hosue from El Paso Tx
November 21, 2018
The car has met my needs and I have been extremely happy with its reliability and performance. Subaru makes great vehicles and I cannot stress how satisfied I have been with everyone in the service department. Great job everyone!
Milford Subaru as far as a buying and service process was probably the best of that type we have had. Are old Subaru was finished and they bent over backwards to help purchase a newer one. Since we needed a car immediately I was not going to be too fussy, and yet they repaired and replaced things well after the purchase. Milford Subaru made good on everything they said they would do. Very nice people.
I’ve found my forever car.
by Carolyn D. from Chelsea, MA
November 19, 2018
The Subaru Crosstrek is my favorite purchased vehicle of all time. It’s big enough to haul a 5 foot dresser and small enough to park in a tight spot. My next car will definitely be another Crosstrek!!
Mike was very friendly, pleasant and got me in and out in less than the 1hr 15min. I was told my car would take, when I made the appointment. Love that I am able to get service on a Sunday as well. Very convenient You Rock Mike!!!!
Most comfortable car I’ve owned
by Crosstrek from Texas
January 30, 2019
This is a fantastic, versatile, comfortable daily driver. It’s completely capable on and off the beaten path not to mention the cargo space is laid out perfectly. Most people will say its under powered and I understand however it’s a daily driver and not a race car. It’s 100% perfect for what you’re paying for. Absolutely love this car!
Didn't have to step in to the dealership, they did delivery 200 miles away.
by Great Versatile Small SUv for the city from Chicago, IL
January 22, 2019
I’ve had it almost a month and love it so far. I really enjoy the versatility, but the ride and overall driving experience is really nice. I was impressed with the visibility - one of my biggest concerns about changing from a sedan to SUV. Even my wife loves it, and she hates everything at first.
I was well received by a very nice and kind man who explains to me what I was supposed to know. He did the job and told me what was done and what to expect
Impreza on steroids
by Mark R from Chicago, IL
December 2, 2018
Had limited 2017Crosstrek unfortunately badly rear ended by plumber contractor's van. Survived crash. Eyesight and AWD was great, loved higher clearance and visibility around. It was best choice for the money, tried Honda, Toyota, Mazda counterparts - they are good vehicles but Subaru was better for me.
I recently visited to look at some used cars. There was music playing that was too loud for comfort. I asked the sales person to get it turned down and he left to do that, but was unsuccessful. He commented later that I seemed nervous or uncomfortable and I said it was because the music was too loud for me to be able to concentrate on our conversation. He very politely apologized, but did not do anything about it. There were numerous staff people around, but we were the only customers. I will hesitate to return.
Very happy with this car so far
by KrisnChris from Elkton
October 25, 2018
This car meets or exceeds all our needs and we plan to have it a long time. We've owned several Subarus and this is the best yet!
Tomas was very helpful and gave me options to make the decision on repairs I needed. Easy to deal with and large waiting area thank you
Great car for the money
by Redsoxfan from Boston
November 1, 2018
I bought this car after a very snowy winter in the Northeast. It's my first SUV and I am very happy with it. The visibility and clearance is excellent and all wheel drive is a plus. I have to admit that the style was also a major factor as this is a very cool looking car. On the downside, the power is a bit underwhelming. I don't have a problem merging on a highway but the pickup is a little slow.
Prime Subaru Manchester completed the repair on the navigation system on 5/31/18. Everything appears to be working fine.
I really appreciate how easy this process has been. I fully understand this was not a simple warranty issue. All involved, the service advisor Amanda Gray, the technician Joe Murdock, and Subaru customer service have all been outstanding.
Thank you again from an extremely happy customer.
Solid and Stable
by Zisis from Syracuse NY
August 28, 2018
Solid smaller SUV with good resale. This vehicle has all the necessities without a whole lot of extras. Its a reliable vehicle that gets good gas mileage.
I highly recommend Randy Wood. He listens, responds well and provides helpful information and perspective. At no time did I feel pressured into making a decision. What I found refreshing about this dealership is how upfront they are with their pricing and discounts. It was the right place and right sales person.
Excellent service, take great care in explaining all details of a vehicle from performance to sales! I would strongly recommend North End Mazda and Subaru since I have owned both!
Love the styling and all wheel drive
by Jody’s 2014 turtle from Kirkville NY
January 18, 2019
Ever since I laid my eyes on the Crosstrek I have wanted one. They are a practical car with smooth styling. My wife and have taken my Crosstrek camping and on little trips and it always performs awesome.
I had spoken with Frank Lajoie on the phone prior to going into the dealership. I felt comfortable with our no-pressure discussion. It was nice to have my questions answered without having to go through a high-pressure conversation. Everyone was friendly when I walked into the dealership; I asked for Frank, and he was very welcoming. I was looking for a Forester Premium with no extra bells and whistles, and he respected that, unlike other sales people at other Subaru dealerships. He did not try to talk me into an upgraded trim package. The best part was that he directed me to a new 2018 Outback with a lower purchase price and much lower finance rate than the 2019 Forester. Success! I now have an Outback for a much lower monthly payment than the Forester. Frank was wonderful to work with! He is very funny and personable, and I truly appreciate the no-pressure experience. Tom Liddle was also great to work with in the finance area. He explained everything and answered my questions. We also had a fun discussion about his family and pets! I would highly recommend North End for a pleasant shopping experience.
One of the best cars I've owned
by Scooter from Dunwoody, GA
December 13, 2018
Great car for anyone who wants dependability, great performance, comfort, necessary amenities and darn good gas mileage. There are only 2 minor features I would change about this car if I could. Great value and I would not hesitate to purchase another one tomorrow!
You will never leave the service department disappointed; you will always leave with a smile on your face; and your vehicle fixed the way it should be in no time. I have been to other Service Departments and this is by far the best one.
Most reliable car I’ve owned. Safe practical vehic
by Mcmichaelpants from Vernon, NJ
January 6, 2019
The car is great for travel. The AWD is a great feature to have in the northeast. It got me through many bad snowstorms. Handles excellently and has great MPG
My car was having trouble just before the holidays and Mark and his crew were able to get me in a loaner to make it home for Thanksgiving. That Friday they were in contact to with me to let me know they were doing all they can to get me in a new car, as I requested. Mark Atkinson did a great job of checking in to see what I was looking for in a new car and delivered. The process was easy and they walked me through every step, which was very helpful. This was a friendly welcoming environment and I would recommend a friend there anytime. Also, Greg was helpful in explaining the features the car had to offer. I'm sure I wouldn't have figured it all out without his tutorial. I drove away as a happy customer. Thank You Joe...
An excellent car for the price.
by IowaWildFan18 from Haverhill, IA
January 18, 2019
I have owned my 2018 Crosstrek for 7 months and I still love it as much as the day I drove it off the lot. Excellent fuel economy for the weight and drivetrain. Fun to drive with fantastic steering response. It is a bit underpowered for my liking but it does have the torque for highway passing. The cargo area is spacious and the rear seats fold completely flat which is great for hauling. After test driving and researching several vehicles in this market segment, this was the best “bang for the buck”. I strongly recommend this vehicle.
We recently bought from Village Subaru and the experience was flawless. Erik Holm was delightful to work with. He had the most competitive price among 8 dealerships we reached out to. Eric found the car matching our specs within a day and threw in for free a few accessories that came with the car that we hadn’t asked for. All the negotiations were over email and on the pickup day Erik had all the paperwork ready and we were able to leave with our purchase in less than an hour. We highly recommend Erik and Village Subaru if you are in the market for a car.
Cheap interior -felt paper for carpets
by Sueny from Watertown ny
January 20, 2019
No storage compartments in rear. “Felt” paper for carpets. No CD player. Not what I wanted for the money. Value not there. Do not recommend.
Nick found the Jeep I wanted at another dealer and had it delivered. We negotiated a deal and it was all made easy by Nick.
by Sajohns32 from Phoenix, Arizona
December 22, 2018
Fun to drive. Turns heads. Many compliments. Very reliable and economical to own. Sporty and just a bit rugged as well! Never any problems. Just gas and oil! Subaru boxer engines run forever.
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