I found the car online called them and set up a test drive. They gave me some money for my clunker of a car which I was going to junk. They found me a better interest rate than the one my bank had. Overall good experience. I bought a certified used car. I was disappointed to see the gas tank at empty when I picked it up. I was told they did not fill certified used cars only new cars when purchased. I had to come back for my second set of keys and get it created. That gave me an opportunity to use their service center right away. The service center lady was very nice and they took care of me pretty quick.
Friendly, professional service that started with Barry when I dropped the car off and continued with Kelli, the service consultant, who kept me updated on progress. This dealership really goes the extra mile to make the task of having your car serviced a pleasant one.
Have been shopping for a truck for a week. Though I did not ultimately purchase a vehicle at Neat, my experience with Louis made this dealership my top pick among the 7 or 8 that I visited.
I had narrowed my purchase down to two very different options - a higher mileage 4 cylinder at Neat and a lower miles 6 cylinder in a higher price point at another dealership. Louis sat down with me to look at both options, and encouraged me that the other vehicle appeared to be a great deal. He talked through the potential trade-offs without any pressure, and even after it became clear that I was leaning toward the V6 he continued to spend time to help me understand the complications with the Tacoma frame recall which affected both purchases. He also gave me a number of references for folks who could help out with my purchase of the other vehicle, for modifications I was interested in making.
Louis is knowledgable, generous and clearly puts his customer first. Neat will be my first stop for my next purchase.
Spent a full week trying to decide between a Toyota Prius and Nissan Juke. Both were low mileage vehicles and immaculate. After 3 test drives, fell in love with the Juke. Beth and Kelly were so patient and quick to respond to any questions. Took the car to a friend who told me to buy, and quickly. Car was priced below book value and had 4 brand new tires and brakes/rotors. Also, dealing in used cars from auctions, my friend told me they were the most honest dealers around. Made my decision so much easier. I have had the car for 2 weeks and couldn't be happier. Adding a 4th car to the family was initially a stressful time, but finding a great car for a great price took a lot of the stress away.
Just bought a used 2013 Impreza from the North Reading Subaru. Dwight was our salesperson and the whole process was very smooth. We got a good deal and it wasn't at all frustrating as some of my previous car buying experiences have been. This is the second car I've bought there and I would definitely recommend them.
Dealing with Dwight O'hara was a pleasant, stress free experience. He was very friendly, polite, very easy to deal with. It was the best car buying experience we even had. We Highly recommend North Reading Subaru and also saleman Dwight O'hara to any one in buying a new or used vehicle
My husband and I worked with Greg and the process was made very simple. We had an excellent experience and did not feel pressured in any way. I would highly recommend this dealership to whoever is in the market for a Subaru.
I didn't go to North Reading Subaru first but I'm glad I went there. I went to another Subaru dealer not to be mentioned (Wakefield) and had a deal in place with a salesman that wouldn't call us back half of the time. We were returning a lease and only had until the end of the month to get the new car. Our salesman assured us that the car would be coming in on the boat on the 28th and we would have it by the 3rd. Which we said it would be fine. We didn't here back from the salesman and didn't get a response until the 28th. He told us that The car wouldn't be there for another week. The truck will be leaving in a couple of days, but we have a car on the lot with a few more features that you can have now. We said no and wanted our deposit back. When I went to pick up the check one of the people that worked there joked that now they wouldn't be able to go on that vacation with our money. Ha Ha. I went to North Reading Subaru and explained the situation and expected to fight for every dollar. But our salesman Rui Coelho showed me a couple of cars and they didn't have the car we were looking and wished me luck. Then another saleman looked up what they had in inventory and found one with a moon roof. I really didn't want the option but I decided to look. It had everything else and they basically matched the price of the other dealer. They were honest with me. That goes a long way in my book. They not very close to me but I plan on going there for my services too. I wish I had gone there first. I would recommend going the this dealership before you try another so you have something great to compare to the other dealers.
My recent experience of buying a new car from No. Reading Subaru was overall very positive. If you are planning to buy a Subaru definitely visit this dealership and ask to speak with Jonathan Walker. He sold me my Forester, and I highly recommend him.
I recently purchased a 2014 Outback from North Reading Subaru and the entire process was fantastic. Rui, Dan and Paul made the whole thing quick and easy. I would definitely recommend them to anyone that was looking to buy a new car. Don't wast your time at any other dealer. Just head straight here and you will be well taken care of.
If you want things done right at Nissan please go to Phi Phi. He is the best. I went o Nissan on a day Phi Phi wasn???t there and what a waste of a trip. The guy did nothing for me. If Phi Phi ever left Nissan I would never come back. They need more people like him who care about the customer.
Hi, I recently purchased a 2017 GMC Canyon SLT from another dealer with 1650 miles on it and something called Teen Driver was active on it. The dealer I purchased it from was unable to reset the Teen Driver mode and suggested I call GMC. After multiple calls to GMC, OnStar, and trips to four other dealers who all told me they had never heard of resetting the Teen Driver, I spoke with a women named Cassidy in your Service department who took down my contact information and told me that she would look into the issue and get back to me. The next day I received a call from Chris Proteau who had asked me to stop in when I had time and he would be happy to look into the issue for me. I stopped in to Lannan Chevrolet after work and Met Chris who took a look at my truck and was able to reset the computer in a matter of minutes. The great customer service that I received from Chris and Cassidy was exceptional and beyond any service experience I have received at any other dealer. Moving forward You will be my first choice for all my automotive needs.
Drop my car off for warranty work the night before. Early call the next day saying my car out of alignment. I never noticed that. Call late that day saying the warranty work can???t be complete for four days. Alignment report looks ok. Says ???an alignment not performed??? right on report. Invoice says ???customer requests??? to perform alignment. I think this is a scam. I think cars can be technically out of alignment but it is not enough to require an alignment. These guys can???t wait to tell You the car is out of alignment so unsuspecting people like me authorize them to fix it.
Mike at the service desk is excellent! only promises what he can deliver. if he tells you your car will be ready in 1 hour it will be. I find the prices for service fair & comparable to other facilities.
Justin was very helpful when I took the car in with a problem I thought should possibly have been solved in an earlier recent visit. He was willing to work with me and remained professional, understanding of my financial situation, and understanding of the reason I was a bit upset having to bring the car back so soon. In the end, I can say I do recommend the service, because of staff like this who are accommodating to someone in a tight spot like I was.
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