I came in knowing that I wanted to buy a used Crosstrek. I originally came in to purchase a 2013 model with lots of miles, but got second thoughts after I test drove it. Shawn was very helpful, and showed me a newer model that rode a lot better. I was not pressured to make a day-of decision, and they didn't try to pressure me by phone afterwards. I ended up calling 4 days later to purchase the newer car.
Shawn was very friendly and made the process very straightforward. While Maguire will not negotiate down the sticker price of used cars, I got a good deal on the warranty. I was expecting that I'd have to go to Syracuse or Rochester to find a good deal, but I ended up getting a good deal here in Ithaca.
I have been coming to Universal City Nissan for 7 years and every time I am coming you stay on the top and provide me with an excellent service and amaze me with the professionalism and hospitality of your employees. I simply became addicted to you guys and knowledgable service advices of Peter Salas . He always knows the service needs of my vehicle and that is why my Nissan versa 2009 performs so smooth. The only thing which make me said that I can not give you ten stars since you have only five... Great service, great experience !!!
While shopping for a used, low-mileage Subaru Legacy I stopped in to Ramsey Subaru to test drive a 2014 2.5i Limited and a 2011 3.6R. One young sales associate took me on a test drive and was very knowledgeable and personable. I decided although I enjoyed the 3.6R's added horsepower, the fuel economy and super low-mileage on the 2.5i Limited made it a better value (not to mention the fact that it was also a CPO -- Certified Pre-Owned Vehicle. I was not set on the sticker price at the time, came in spoke to another sales associate and it didn't seem like they were willing to budge on it. I gave them my information and asked them to call me when the price came down. I went to several dealerships in the area to test drive other used Subaru Legacys and other comparable cars (Acura TL, Acura TLX, etc). After returning home the following weekend, I noticed that the car had dropped near $1900 on car gurus. It was Saturday night and I knew the dealership was closed on Sundays, but I called and e-mailed anyway. I told My sales consultant Dan Willis that I'm ready to put a deposit down on the 2014 Subaru Legacy 2.5i Limited that I had test drove the week before. He got back to me first thing Monday morning, I put down a $1000 deposit. The dealership was very patient with me as I wanted to get a couple of fixes done to my 2005 Subaru Legacy that I planned on giving my nephew for his 17th Birthday. When working out the numbers with the Finance Manager, Michael Pandolfelli, I was given a couple of interest rates for different finance terms, I told him that he absolutely has to continue to work and get me a lower rate. A day or two later he called me back with an excellent rate with my bank of choice! When I came in to pick up my new car and finalize the paperwork, I noticed the price had dropped AGAIN on the dealership website, when I asked him to honor the newly discounted price, Michael said he can do that for me. When discussing extra options like extended warranties, it was slightly over the monthly payment I had OK'd myself to spend. He asked me what that monthly payment would be (difference of $3 or $4 / month), he made that happen, as well. After signing off, Dan Willis the Sales Consultant, brought me to my immaculately clean new (used) car and gave me a full walk-through on all the features the car included: Power-Sun Roof, Hill Assist, Cruise Control, Heated Seats, Back-Up Camera, Stereo and many other features. He made sure he answered any questions that I had for him and was happy to drive home. These two made my buying experience a pleasure and I wouldn't hesitate to purchase another vehicle from Ramsey Subaru in the future!
Inelda Bastillo and Steven Garza were top-notch. We drove up from Austin and would do so again. This was our best car buying experience ever (we are in our late-40s). There were no hidden fees and no hard-sells.
Service was top notch and really organized. Staff was accommodating to my ongoing list of questions and put all my concerns to rest. I've been visiting the other dealership in Austin but not anymore. This is my Go-To shop from here on out. Can't believe I hadn't stopped in earlier!!!
The salesman - Kennedy Christopher Did a very good job in getting me set up in my vehicle- even staying 2 hours after closing time to do so. He is dedicated and kind to the customer and he works hard to make sure the customer has everything they need in thier vehicle.
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Very friendly service, Ben Kevin and Valerie made my first car purchase one of the easiest experiences I've had to date. They stayed after they closed to accommodate my work schedule. And just made the entire experience enjoyable. Definitely would recommend anyone to coming and seeing these guys!
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