Suburban Subaru - Best Support Possible!
August 14, 2018
We can't say enough good things about Suburban Subaru in Vernon, CT. Ray Arroyo and his management were fabulous in helping us through an unusual breakdown situation with my Legacy while on a trip in Maine and New Brunswick, Canada. He made all the appropriate contacts with a dealership in Ellsworth, ME, the Northeast Subaru district customer service team, and Subaru USA. Thanks to his efforts, we were able to get the car repaired hundreds of miles away from home free of charge to us, and were able to receive significant reimbursement for our other expenses (lodging, towing and rental car). Ray was incredibly understanding and spent considerable off-hours time to communicate with us and make things happen quickly to get us back on the road. We have owned three Subarus (all purchased from Suburban's excellent salesman, "Woody"), and five of our relatives own Subarus, so our family has great confidence in Subaru's proven willingness to go to bat for their customers.