Rose Campbell and Miranda were prepared, patient, and highly efficient.
The warranty call was smooth and all my questions answered professionally. I could not be happier. The appointment was on time.
The employees are an asset to Kendall Ford.
2019 Toyota 4Runner TRD Off Road Review
Surely Recommended
by Fossilguy from Staunton, Virginia
May 14, 2019
5
In all honesty we, pretty much, bought it on a whim and are very happy with it. It rides wonderfully, has plenty of power and is loaded with lots of extras.
We LOVE having our oil changes and service at Lithia Toyota in Springfield! Alice just has a way of treating every customer with courtesy and caring. And Matt keeps that same top service going when we get Saturday service. Some places might hit this high level occasionally, but this place gets it right every time!
Lithia Chrysler Jeep Dodge Ram FIAT of Eugene Review
Charged for Part not needed but now happy
by Wayne from DealerRater.com
December 3, 2018
4.5 (1531 reviews)
I am from Florida and I appreciate that Matt Metzler was able to work me in to take care of a inop Headlight and turn signal. This was Monday, Aug 13. After what I assume was trouble shooting by the tech, Matt told me I needed a new Headlight assembly...for $700+ and they did not have it in stock. So I authorized the order. Wednesday, I returned and Tim worked me in to get the replacement assembly installed. After several hours, Matt told me the new part was installed but they had the same issue. I asked to replace the new part with the old part and I'd take care of it some other time. I had need for the car to run to Portland in the morning. Matt asked to give them another few minutes while they researched the issue. A short time later, he brought the car up with the headlights/turnsignals working. He stated they gave it over to a "Master Tech" who found a busted wire near the headlight. Matt reduced the estimate to $544. Being on a time issue, I asked for the old part. and Paid the $544. On Friday, with the help of a retired tech, we were able to reconnect the original part and it worked fine! I feel I paid for a part that wasn't needed. It was only a busted wire. Good News! After Jeep/Chrysler review, Lithia has agreed to refund ALL CHARGES. I couldn???t ask for anything more. Thank you, Tim
2017 Toyota 4Runner SR5 4WD Review
most reliable SUV I've owned....some for the 2004
by answermann1 from Dupont, WA
April 23, 2019
5
Holds its value like no other SUV. A true off road beast. Great handling and unmatched reliability. Top safety rating. This is the second 4 runner I've own. I've had countless people want to buy my CEMENT color TRD Pro 4 runner offering more than the original MSRP...Amazing!
I went to the dealer with my dad to purchase my first car. Tim Coultrup helped my dad and I find a reliable used car within our budget. He was friendly, understandable & made the car buying experience very fun. I would highly recommend Toyota Lithia of Springfield to anyone & if you could ask for Tim I would :)
2019 Toyota 4Runner SR5 4WD Review
Safety standard are the best I have ever owned.
by Charlie from Columbus, MS
May 7, 2019
5
I feel very safe driving this Forerunner. The safety features are really good. It is a very comfortable ride for my passengers. Love everything about it!
Owners manual should just read - "Just Add Oil." This SUV has been a reliable and fun SUV to drive for 12+ years for me. Can't say enough great things about this vehicle.
they were great and I will be coming back for sure
2016 Toyota 4Runner SR5 Review
I love my new 4 Runner
by Go Red Sox from West Chazy, NY
April 29, 2019
5
My 4 Runner meets all my family's needs. We were surprised it drove so comfortably, not like a truck. And all the extra room is a bonus. We loved dealing with Handy Toyota in Vt.
I ended up driving from Ashland to Springfield (175 miles) to buy my first ever brand new car from this dealer. I bought my last used vehicle from an awesome salesmen at Wheeler Toyota in Grants Pass as the ones at the Medford Lithia Toyota were more aggressive and annoying than mosquitoes. Unfortunately, at the time I needed to buy this vehicle Wheeler didn't have the selection nor the prices of Springfield. As a female, shopping for cars where you don't already have a relationship estblished can be a difficult and frustrating experience. Combined with the fact that my local Lithia dealer still had the same pushy and machismo attitudes, I was very hesitant to travel so far for possibly a similar experience. But Keith Moreck made the whole process virtually painless. Instead of trying to sell me the most expensive one or something they just wanted to move off their lot, he took the time to figure out my preferences. He even went a step further and combined the ideas of what I liked with my current and future needs for a vehicle. He also recognized that I was coming from such a long distance and had to return home as soon as possible to care for animals. So when I arrived, he had all available cars in the model and trim I was interested in pulled up to the front. He discussed the comparative pros and cons for each one and encouraged me to try them all out to help me narrow down my choice. He was very prompt and detailed in all our communications via email, phone, and text and never left me with the feeling of being pestered nor forgotten. In person, his straightforward and realistic approach to selling cars was refreshing. I would recommend this dealership, and more specifically Keith Moreck, to anyone interested in a hassle-free and enjoyable experience.
2000 Toyota 4Runner 4WD Review
Solid vehicle
by Dave from Mt. Vernon, ohio
November 30, 2018
5
Great car with everything I was looking for. The ride is smooth and it handles great. I would buy another and would recommend to family and friends.
Your service and the salesman were the best I could have and have recommend
2019 Toyota 4Runner SR5 Premium Review
Very happy with this purchased!
by VB from San Jose
May 1, 2019
5
I trade in my crappy 2016 pilot to this bad boy. This 4Runner is perfect for my family of 5. We’ll be using this car for our outdoor adventures. We took it to Oceano Dunes for camping and off roading. It drives very smoothly. We like everything about this car.
Excellent customer service, thanks RickI bought my car from out of state, seeing pictures only, they provided great information, were very helpful and answered calls and text messages very quickly!! Love my new car
2019 Toyota 4Runner Limited Review
Wanted True 4-wheel Drive Again
by PhillipS from Galion, Ohio
April 30, 2019
5
Haven’t had it long but it seems to be a solid vehicle that will meet our needs. Nice sporty styling inside and out. Had all the features we were shopping for. We are dedicated Toyota owners and this SUV will go along nicely with our 2015 Sienna...
Had my Yaris serviced last week and as is true every time, the experience was superb. A special thanks to Carrie Bates who always insures my satisfaction, since I tend to be very picky. This is such a professional facility and I would not take my car anywhere else. In addition, I find the prices very reasonable, especially given the work performed.
2018 Toyota 4Runner Limited Review
Great Purchase
by Sue from Mohnton
May 15, 2019
5
Went from owning 4 FJ CRUISERS to a 4Runner. I am very satisfied with my vehicle, the way it looks, the color, the way it drives, the comfort. I still have to say the FJ CRUISER was my favorite vehicle ever.
My husband and I went to Kendall Toyota last month in search of a new car. We encountered a friendly, professional team and enjoyed the process much more than we expected! Chad Satterfield in particular was extremely knowledgeable and patient with us. It took me a few weeks to narrow in on a car, and Chad was there every step of the way answering our questions and reaching out, but never being pushy. We are now the owners of a 2016 Scion that we are loving, and I would happily recommend this establishment to anyone seeking a car! Thanks again for all your hard work finding us the perfect car, Chad!
Also thanks to Cody the finance manager for walking us through the final steps when our company was being a little challenging! He knew exactly what to do and made the final steps so much smoother! Great team!
2018 Toyota 4Runner SR5 Review
New Ride
by BeckyB from Tulsa, oklahoma
April 4, 2019
5
So far the vehicle meets all our needs. It has everything we need, especially 4 WD. The only thing I would change is it having a better cargo rack on top for travel.
Our mechanic recommended we shop for a used car here due to their "quality control protections" that are in place on their trade-ins.
We have finally found a company of integrity in Kendall!
The sales dept. and ease of transaction make us want to buy our next vehicle with them.
Recently we purchased our second used car with Kendall. We had a slight glitch in it. Paula sat down with us and asked questions until she understood, then she helped us to get the complaint remedied.
This kind of customer care is what will keep customers coming back!
Loni, and Tom were also incredibly helpful.
We will not go anywhere else to buy a car. This is an excellent company with quality people, and they still care about you and I! Rare indeed!
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