Unbelievable buying experience
November 6, 2018
This is a bit of a story, so I apologize in advance. My wife had recently got into an auto accident, and her car was totaled. We wanted to get a new car that could be big enough for our family of 4 and a dog. We finally decided on the Toyota Highlander (hybrid), as my wife prefers fuel efficient vehicles. Getting a new car, you strive to get exactly what you want. We wanted either a blue or red color, one that would be within our budget. Believe it or not, that car is truly hard to find, even in the large state of Texas, where we live. The only compatible vehicle that met our needs was at Seeger Toyota in St. Louis, a good 13 hr drive away. To my great fortune, I called and was lucky enough to speak with John Gilliam. Mind you, my wife and I are individuals with high expectations, and they are not usually met. Not only did John exceed our expectations, he went above and beyond for our car buying experience. He was extremely friendly, very professional, and happily offered to pick me up from the airport when I flew in (he was quite prompt, even when my flight came in early). I also might add, that we had agreed to buy the car on a Tuesday afternoon. Unfortunately, a hail storm blew in that night, and damaged our vehicle a bit. I kid you not, John had already ordered replacement parts for the damage, and promised all would be fixed before I arrived on Saturday morning. Sure enough, he kept his word. What a turnaround on service!!! Upon my arrival to Seeger Toyota, I felt as if I had been there already, and knew John on a personal level. He knew all about my vehicle, gave me a quick and optimized tour of everything, and was really knowledgeable of the features. Knowing that I had a long drive home back to Texas, John had me in and out of the dealership within 1 1/2 hours and I was on the road. This was single handily, THE BEST car buying experience I will probably ever have in my life. I could not have been more pleased with this place, and I wish I didn???t live all the way in Texas, as I would absolutely make this location my go-to car dealership. I can???t say enough about John Gilliam and how incredibly personable he was throughout our entire endeavor. Seeger Toyota understands the car seeking business, and has set the bar for all, and will be very difficult to beat. Thank you all so much, as we couldn???t be happier with our purchase!