The BEST dealership I've been to in over 40 years.
November 6, 2018
I've owned over 30 vehicles in my life. New, used, foreign, and domestic. I purchased the cars through private sellers as well as dealers. But buying my last car from David and Ann Horning, was by far the VERY BEST car buying experience I have ever had.
I drove to the Horning Auto from Ithaca NY - a three hour drive. They had a 2008 Scion that I wanted to look at. This was after spending about thirty minutes on the phone with David. It was apparent from the phone conversation that David knew used cars as well as the used car business very well indeed.
Upon my arrival, David was busy, but Ann threw a set of Dealer Tags on the car and handed me the keys. No prescribed route. No salesman yammering away about what a great car I was driving. No one in the car but me. Ann told me to take the car for as long as I needed to get a feel for it.
Upon returning from the test drive, I told David that I liked the car, but wanted to have an engine noise investigated, and that the car was missing floor mats. David had his mechanic check the noise (it was a water pump). David ordered the water pump and the OEM floor mats from Toyota. Not after market mats, OEM. The next day, the car was ready to go. As promised.
While I was in their showroom, former customers were stopping by just to say hello. They weren't there to shop for cars, they were just driving by and popped in to visit with Ann and David. I mention this because I've never been in an auto dealership where past customers just stop by to say hi. Speaking with some of their past customers, I learned that they all had nothing but kind words for David and Ann.
This is indeed a family run operation. The owners want to sell you a car, but they have a reputation to uphold and won't sell you a car that you won't be happy with. The physical building is nothing to write home about. Not fancy. But you don't need a showy building to buy a used car. Did I mention that there were no shenanigans when it came time for the paperwork? The price agreed on was what I paid. No hidden "dealer prep" "advertising" or ADP (Additional Dealer Profit) fees. Very refreshing.
As to the car, I've had it for 6 months now. No problems. Couldn't be happier. Thank you Ann and David!