I Rene want to said that I am very please with the service I got from Toyota of Hackensack. My 4Runner runs like a Champ 😘 All the employees that works in the service dept or very friendly. Mr. Clarke was my representative and he made sure that my truck way running smooth, he will go out of his way to please his customers. And I am very please . I give you 5 👍🏼👍🏼👍🏼👍🏼👍🏼 up Thank You!😀😀😀😀😀😀
A knowledgeable and efficient team approach. I was very impressed by the depth of their used inventory and ultimately made it much easier to make an informed decision. A seamless process. Thank you all so much, we love our car.
I am impressed with you customer service and internet sales representatives. I had spoken with corinna vega over the phone and the help could not get any better than that. Thank you for all your help!
We bought a new cx-9 Thanksgiving week. It snowed, people were delayed, but our transaction went perfectly. We had a 2014 cx-9 for trade but wanted to sell the old car to our son. Werner let us pass through the transaction so that we bought the new car, werner took the 2014 in trade, turned around and sold the 2014 to my son, secured financing for both cars all of which took just a couple hours. Thanks go out to Rich, Eric, Jay, NIck and John for all of their help. A special thank you to Rich who was awesome as usual. We as a family have purchased 7 vehicles from Werner and get most of our service done at Wernerl. They are fair, friendly and efficient! Every time I see Rich he greets me by name and asks if there is anything he can do for me ???. stressing anything! Thanks Bob for having such a great team.
I recently had my RAV4 serviced at Bill Page, and I wanted to praise the great staff in the Service Department. I was only getting an oil change, but Celso Olivares went the extra mile and checked that there were two recall items due on my vehicle. He took care of them at the same time, and I was done it just over an hour. Thank you again for a GREAT service! I would recommend Bill Page Toyota to everyone.
2020 Toyota Corolla Hybrid LE Review
Better gas mileage than I expected.
by Howard from Salem, NY
May 1, 2019
5
This car has better gas mileage than we expected and has 41.4 inch legroom in rear seat. I am a little over 6 feet tall and find front and rear seat room quite comfortable.
Amazing experience for my second purchase at Bedford Toyota. I have known the Sales Manger Frank for many years! He is honest and quite frankly THE BEST in the industry! I also had the pleasure of working with Nick T. (Sales). He knows his product, isn’t pushy, and was most helpful start to finish! Like I said this is my second purchase with Bedford Toyota and highly recommend them and their staff to meet your vehicle needs. They go above and beyond for their customers. You can buy here feeling safe in the knowledge that you made a good decision! You won’t regret it!
I started looking for a new car (because my step-daughter was inheriting my vehicle) in the winter of 2016. It took me until July of 2017 to find a car I adored and a dealership I trusted. Ironically, I traveled all over NC and SC to find a car, and ended up buying from a dealership less than 5 miles from my house. My salesman was Allen. Allen was professional and courteous. When my wife emailed him about the vehicle (she saw it online), he responded to her email immediately. He was honest and forthcoming, and I appreciated that. He was knowledgeable about the car during the test drive, and answered all my questions and then some. He worked with me negotiating the price, and afterward, he helped me schedule the paperwork in advance because I was planning on heading out of town for the weekend. Even though he had sold multiple vehicles that day, he made me feel special and important. Every question I had, he had a response that assured me everything would be OK. Not to mention, within the first week of having the car, I found a small (the size of a grain of rice) piece of paint missing from the driver's side door, and Allen told me I could bring it in and have it repaired, free of charge. And that is precisely what happened. When I texted, he texted back; when I called, he answered. He was truly amazing. Mr. Joseph really helped me understand the financing portion of the purchase - even though I was paying cash, he simplified the process and broke it down so I could understand it. He even helped me purchase a service package, and explained the benefits. His efforts saved me a ton of stress and even more money in servicing visits over the years. He was great! Overall, this visit was so easy and stress-free. I would certainly recommend this dealership! A+ all the way!
For the past 15 years, your service staff has solved my problems and maintained my vehicle with courtesy and responsibility. Because they have never taken advantage of obvious opportunities to 'up-sell' me on a service visit (e.g. "Maybe I need brake work" "We checked; and no you don't") I tend to trust their recommendations when they DO make them. They are competent, reassuring, and realistic about estimating the time service will require. This last visit was one of those diagnostic mysteries - the dashboard brake warning was on, and yet it was pretty clear to me even when I brought it in that the lights were functioning. It took a while but they found the single bulb among multitudes that needed replacing. Job done; car washed; $33. Off and running.
Everybody at this dealership was friendly, knowledgeable, and helpful. Anthony Jimenez was my salesperson, and he made the experience completely stress free. He not only was able to answer all of my questions, about the 2018 Toyota Camry, but he even gave me information I hadn't thought to ask about. When it came time to discuss price, Anthony worked with me to get into the price range/Camry trim that I wanted. After the purchase paperwork was complete, Anthony sat in the car with me, and went over all of the features, in-depth, including helping me download the Entune applications to my iPhone, and pairing it via Bluetooth. If you're in the market for a new Toyota, head to Northbrook Toyota, and ask for Anthony Jimenez; you won't regret it.
Dropped off car with "check engine" light on Sat. PM. No techs available at that late hour. Car was repaired by 8:30AM, Mon. Shuttle service got me and I was home at 9:15AM. Happy with their service.
This is my 14th car that I have purchased. Sometimes I know exactly what I want and where to buy it, but this time I was replacing a 2002 GMC Envoy and really had to shop around to find a similar car because we were completely in the dark on what mfrs offered size and feature-wise. When we stopped into ToN, we were fortunate to be met by Tom Clancy who stepped us through all of the features of the various versions of the 2018 Highlander. We looked at new and used. He gathered the info on what we were looking for and zero'd in on our choices. Although we had already looked at dozens of cars and still had a few more to go, we were so impressed with Tom and the ToN team that we bought the Highlander on the spot. We'd never been in a Toyota dealership before, and this was a very nice experience. We were introduced to Jose, Tom's manager, who helped resolve a small problem with the paint on the car. Joe in finance put the paperwork together quickly and without error. He also advised me on gap insurance, which I had forgotten about. Can't really say enough nice things about Tom, great sense of humor, did not waste our time, got right down to what our needs were, had excellent listening skills combined with excellent product knowledge. Tom had a mastery of the numbers as to what the costs of the alternatives would be and made the selection process easy and fast. He was very helpful during the test drive, making sure we understood the features of the car we were driving and going into good depth on the functions and benefits of each feature. Tom made car-buying (something I don't like to do) fun! Even the upsales presentation (add-ons you might want to snap onto the base car) was very well put together and took a minimal amount if time.
This review is about the service department. Best experience at a car shop I've ever received. There was transparency and communication the whole time. I purchased my first car here and I got the best one with my daughters fav color . I am happy Sherrie P and Eric Heinz gave me excellent service and also worked me in getting finances in an effective manner . Professional and highly recommended. Ty so much guys !👍
Recently bought my Cerified Pre-Owned 2015 Scion FR-S here. The experience was nothing short of amazing. My Sales Associate, Janine Turner was nothing short of amazing. She gave me a great deal, worked with me every step of the way and went out of her way in so many ways to make this not only an easy and stress-free experience, but to ensure I was happy with the car I was purchasing and that every single one of my (sometimes unreasonable) concerns and needs were met. Did i mention she's actually informed about the vehicles she sells? I'm an automotive enthusiast and the amount of times I have walked into a dealership to ask questions about a car, only to be met with total ignorance over what they were selling has been laughable. Not Janine. Bonus points: She can actually drive a manual transmission. Huge respect. I typically DREAD the idea of buying a car, but this was hands down the smoothest sailing I've ever experienced and I honestly credit it to Janine more than anything. You need a car? Go see her. You won't regret it. We took care of everything over the course of several days. I made several small trips, we settled on a price over over the phone, I put a deposit down, she got the car cleaned up in a jiffy even when I randomly moved my pick-up date up by a day, and she had me out of my old car and into my new one in two hours flat. She never pressured me and she was always patient. Serkan in service also gets a shout out. He listened to my concers about an earlier model year of the FR-S and answered every technical question and historical service question (Within reason) that I could throw at him. He's awesome, too! A++++ Would buy again if Toyota ever makes another interesting sports car to buy. :)
Buying a new car: A a dream experience-not a nightmare!!
by Honeydo from DealerRater.com
December 3, 2018
4.9 (6040 reviews)
I bought my last new Prius, a 2010 Prius IV from Toyota of Naperville and have had it serviced there ever since for its regular check-ups, which is all it ever needed. I was there a few weeks ago for it's 60,000 mile check up and spent the waiting time on show room floor while my husband got in and out of the passenger side of every model on the floor looking for the most comfortable one. When it turned out to be the 2018 Prius IV I was not surprised but I was delighted. I had driven a Prius since 2004 and really wanted my next car to be another one, but my husband had thought he would be more comfortable in a SUV. A salesman, Scott Bouma assured us he would answer any questions, but let us alone to explore which we preferred. When we decided on the Prius IV he sat us down and told us what was in stock. He patiently brought up several models and colors until I fell in love with the one that was a Sea Glass Pearl color. We went for a test ride and he patiently showed me the test course and talked me through it. Scott spent at least two hours with us and never rushed us while he patiently answered all our questions and showed us how the features worked. We left with a fully refundable down payment on the car to "sleep on our decision". We were back the next day and completed the negotiations and left with my new car after several more hours. I have been buying my own cars for 40 years now and have never had a more enjoyable experience buying one. Scott did a superb job in helping us, answering every question and getting answers on the few he didn't know. Everyone at the dealership that we talked with was helpful, patient, efficient and kind. Oh I didn't mention --- My husband and I are both in our 80's.
Nate in Service made our repairs a dream, not a nightmare!
by Kathleen from DealerRater.com
December 3, 2018
4.9 (3412 reviews)
In October 2017, Maplewood Toyota replaced our Camry's water pump & serpentine belt. We also had the spark plugs replaced in advance of the recommended maintenance schedule. A mere 18 miles after this 2017 maintenance, the car had problems starting!!!!!!! As we had a newer battery(Maplewood Toyota), we assumed we needed a NEW starter. We decided that we'd put off the $500 repair. Our Camry sat in our garage until Oct. 25th, 2018.. Thanks to Nate's taking me seriously, He ordered a starter before our appointment. He was a very clear communicator, explaining that they would diagnosis it before, of course! He also explained the warranty of the tires we purchased @ Maplewood Toyota less than 2 years before. We had 3 flat tires!!! Nate clearly explained about why the tires had deflated. We appreciate that Nate was 100% HONEST with us! !!!!!! Thanks to Nate we'll be back!
Jarrett Gordon Ford Lincoln of Winter Haven Review
Retired
by Vincent Gullo from Mount Holly , NJ and Winter Haven, FL
November 5, 2018
3.4 (98 reviews)
Very good service day! Had an appointment at 9am and was finished by 9:50am. All work wad done in an excellent fashion. Thanks for taking care of me and my wife. Needed to be a quick work day because my wife is not well. You exceeded my expectations.
I was in mammoth and my trunk latch broke right before a snow storm on thanksgiving weekend and it wouldnt close at all. Everybody was closed and I was far from home and very worried. Luckily I called Toyota in Carson on Monday morning and they were nice enough to have me come in and get the problem fixed right away without an appointment and it was miraculous. this is all thanks to Rolando who was working there. they got the part ordered and they fixed the car the following day and I was on the road. I really appreciated that because I was in a bit of a situation I couldn't drive very far with a broken trunk and usually it takes a while to schedule an appointment so I give these guys an amazing person and consider themselves a lifesaver.
Steve H was magnificent. He was patient as we switched from car to car as well as color choices. We wound up with a Scion iM where we were able to qualify for zero percent APR. Also George in finance was great. We were in and out of there in no time. Overall it was well worth it to travel from the Vine. Would recommend Norwalk Toyota to anyone looking for a Scion or Toyota.
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