First Time Car Buyer
November 6, 2018
So I know many have had good and bad experiences at dealerships; long waits, unmotivated staff, or sometimes you feel like they are just talking you down the rabbit hole. I'm here to write about my experience as a first time car buyer. Valerie and her excellent sales rep helped me find the car that was not only within my price range, but also stylish and reliable. I walked in through the pearly white doors at 11AM and out by 1PM... Just kidding I'm not going to sugar coat this review. I walked into Mossy TOYOTA (Don't get confused with Mossy FORD across the street) and was happily greeted by Percy Settle (Sales rep). I don't know if it was fate or maybe I'm just gullible, but Percy and I talked like equals. He first asked me what I was in for and helped me get comfortable for the Space Mountain of a rollercoaster that I was about to endure! Just kidding, we talked for a bit and he understood my situation with bad credit and no money in the bank. We then proceeded to look at cars, and boy did we look! He not only was able to help me find a car that was reasonable, but also stylish and newer than the car I previously had. During the test drive, I asked him if they do it to see if the person they were selling the car to, is a speed demon or drives like a snake on the highway so they can sell the driver more packages and make more money? He laughed and comforted me by saying they test drive with the person to listen for any outstanding defects on new and used cars, so they can say they proudly sell a safe and reliable car. After the drive, came the financial part, oh boy. After Percy was able to talk with his negotiators, a young lady by the name of Valerie came to talk with me. I spoke about my situation and she listened with all ears, took a look at my credit, and then proceeded upstairs. After a little over an hour of waiting with bathroom breaks and talking to Percy, Valerie came back down to call me to sign paperwork. I was a little confused at first, but Percy again reassured me letting me know that she knows what she is doing. I followed her and she brought me into a room that had a lot of paperwork. (xxx?! I'M NOT READY FOR THIS!) She sat me down and told me she was able to work with some people to help me get within my budget. It was ~$100 less than I was preparing to pay for with BAD CREDIT! THANK YOU VALERIE! To finish up, she went through all the paperwork with a breeze and told me what each and every one of my initials or signatures meant. She also explained to me the coverage options I could defer or recommended ones I should get 'just in case' situations come up. Not only was she professional, but also up front about my situation. She was worried because she didn't know what she could get for me. Overall, I ended up with a more reliable car that I can afford and it was thanks to the team at Mossy TOYOTA. Thank you again from the bottom of my heart! Thanks for reading because sometimes unsung heroes need to be recognized. I will probably copy and paste me review across the other review sites as well, too lazy to write a new one. By the way, I got a 2013 Toyota Corolla S. Again, nothing too fancy because I'm a practical kind of person and they treated me as such. Find someone who will understand you and what your needs are and listens to you.