I hate dealerships and I typically try to buy private party when I can but Carl Black has changed my opinion on the entire experience. I couldn???t find what I wanted anywhere until I found Carl Black. The sales team is super friendly and very knowledgeable. I felt no pressure and knew I was being treated fairly. The used car selection top quality, not like those pop up stores you see lined down the street.... Matt Hernandez in used cars was very up front and Eric in finance found me a better rate than even my own bank would offer. A++ will be a repeat customer.
I love my Highlander!
by Gaileybelle from Murfreesboro
January 5, 2019
I love that it is easy to get in-and-out of my Highlander. After hip replacement, that was a major factor in looking for a vehicle. Now, my 86 year old Mom loves it for the same reason, easy to get in and out. Comfortable ride, even for the back seat, plenty of leg room. Comforting knowing it is very dependable.
MyService Advisor is Derrick Howard. Each time I take my 2016 Toyota Highlander Platinum in for service I am greeted in a very friendly manner and rapidly receive a detailed assessment of my vehicle service needs.
Mr. Howard is very Customer Focused, a consummate professional and provides intelligent easy to understand explanations with frequent follow up while I am waiting for completion of service.
Without any doubt, this is the “Best” Automobile Service facility I have ever engaged. Derrick Howard deserves much of the credit for my satisfaction with service from Nalley Toyota of Roswell.
by Blakev88 from Walker, La
January 6, 2019
Great for a family although I would recommend the captains chairs. One major issue is the rear automatic lift gates have issues. Mine is 2200$ to fix. Great vehicle just watch out for those rear hatch issues.
I was just seeing what the new Prius had changed since my 10 year old vehicle and my salesperson Maliik Tooley discussed all the new improvements since my last purchase and also answered my questions about trying to get the 2018 or waiting for the 2019 to come in. I thought he was very knowledgeble and worked with me to make the best decision. I decided to go on and buy the new vehicle and knew it was not on the lot but should be arriving within a few days with my color choice and all the options I wanted.
I will only drive Toyota!
by Croern from Long Beach, MS
November 17, 2018
I love everything about this car! The body style and interior, the size, because I can take my family in one vehicle and there’s plenty of room for storage too! It rides like a dream and I love it!
Amazing experience! I purchased my first car this past weekend and they were more than helpful and accomodating. Everyone involved provided top of the line customer service and treated me in such a respectable manner. As a first time car buyer, I was reluctant and unsure about the process, but the salesman and finance manager went above and beyond to make this a great experience for me. I feel confident they were doing best by me - making sure i got low interest rates, the best deals, etc. They went the extra mile for me and it does not go unnoticed and under appreciated! If you are going to Audi Atlanta i recommend asking for Adam for sales and Lee for finance.
Ample room for a growing family.
by Jamin83 from Newark, OH
January 13, 2019
The all wheel drive along with its driveability options makes this a well rounded vehicle. Proven with the latest winter storm! Rides high like a SUV should but isn't top heavy! This is my first Toyota bought for my wife and it has me shopping for myself.
Visiting Audi Atlanta was a wonderful experience coming from a history owning of Mercedes and Toyota cars. I did not believe I would have walked out of there buying a 2016 Audi Q3 Quattro the same day as test driving it but my boyfriend was right, I absolutely loved it! I test drove other cars while there but the Q3 was perfect for me. Davian Quinn and Michael Gerbick were so helpful and considerate and really made it a memorable experience. Furthermore, they have both continued to amaze: from assisting my boyfriend and I with putting on roof racks to repairing minor defects on the car at no charge. I am more than grateful and humbled to have had such kind, attentive customer service.
Love this car
by JerryB from NACOGDOCHES
January 6, 2019
This is exactly what I was looking for. It is my 4th HIghlander and the 3rd that is the Limited Edition. It is just right for me. Beautiful and dependable, all for a great price.
ALM has gave great service and showed me fantasic deals. Especially this one employee named Mohamed. He was the first one who came to me with a smile on her face. He also recommended me which car i should get with the best deal. I really recommend this car dealership and have a great day.
Best Mid-size SUV on the market
by TheoMO from Springfield, MO
December 17, 2018
Outstanding quality you would expect from Toyota. Best SUV we have ever owned. Spacious for a mid-size and great ride for long trips. Perhaps the best Toyota SUV so far.
by Florida Buyer - Infiniti QX80 from DealerRater.com
December 1, 2018
I purchased a QX80 from Nalley Infiniti with the assistance of Larry Jamison and Stasha. These two individuals provided a wonderful and seamless customer experience. Pricing brought me in, price was honored fully without shenanigans, and the staff could not have been better.
Ver reliabel I have had no problems at all.
by Cindy B from Kennesaw
December 11, 2018
Definitely meets my needs and I need a car to survive. I work part time and I drive all over the place . I want to be safe and I feel safe in this car.
Having been a decades long customer and Mercedes owner, I am compelled to write my complimentary review for Jim Major; my service consultant. This is the first time I have done this and I feel it necessary that someone recognizes the value of this Service Advisor. He is a refreshing change for the better at the Atlanta Classic Boggs road location. Previously I had experience mixed results from service advisors and Jim has put that all to rest. Outgoing, friendly, knowledgeable, thorough and excellent communication skills. He recognizes potential problems and resolves them quickly and efficiently. A breath of fresh air at the service department.....................
Expect to drive this SUV for many years.
by DenaLane from Oklahoma City, Oklahoma
December 4, 2018
I really love how smooth the Highlander drives. Very quiet ride. Easy to handle for a mid-size vehicle. Has a lot of nice features that may take me a while to learn. I feel like the Highlander will last for many many years.
I am very pleased with the quality of the facility and the service personnel. I will use in the future also. Eric is a very good person to use.
Very Reliable car
by AmitN from Alpharetta GA
November 27, 2018
This is a very nice car in terms of interior space, comfort, Mileage, power etc. I did some long trip(up to 12 hour) with this car and found it very comfortable. Only one thing I can say where it need improvement that is interior design.
A great experience. The best Alexis is very kind and did an excellent delivery and walk around review of the car. Mike is also a class act. Last but least the dealership is spotless clean. I should move in. Ha ha
Best choice for us
by Mandy from Tyler, TX
January 12, 2019
We needed a vehicle with a 3rd row. The Highlanders received excellent reviews on other sites for the interior space, reliability, fuel efficiency, among other features that were important to us. So far, we are incredibly pleased with our decision and know we will have this vehicle for a LONG time. Toyotas run forever and with very few issues. We had a Corolla previously and never had a single issue in the 8 years owned.
MR ZACK WAS GREAT WITH HELPING US FIND THE RIGHT VEHICLE . FANTASTIC DEALERSHIP. FACILITY IS GREAT AND STAFF ARE VERY FRIENDLY. LIFETIME WARRANTY AND OIL CHANGES!!!!,WOW
So glad I switched to the Highlander.
by TynetB from MD
December 21, 2018
I previously leased a Ford Edge. It was a nice SUV, but the Highlander is better. While both basically offer the same features, the Highlander surpasses the Edge in technology. I’m so happy I made the switch.
My salesman, Duke Johnson, was professional and extremely personable. Chris Bennett was quick, but competent with the paperwork. The entire purchase process took roughly an hour once we decided to buy a car. It may be one of the best car buying experiences I've ever had. I would not hesitate in buying from them again.
Best car for family
by Andrew from Birmingham
November 8, 2018
Best car for family with kids because of the perfect size and captains chairs, so kids can get to the 3rd row, even with car seats installed, without flipping seats forward. And Toyota reliability!
Julián was great. We didn???t have to haggle any prices. You pay exactly what they say your going to pay. He was very honest with us about the cars history. We were very happy with the customer service and the price
Great suv experience
by Don oh from New York
December 11, 2018
Not good on gas as I would have expected. I am a Toyota customer for more than 10 years and this one has higher gas per mile
Excelente servicio en offlease. La atencion y el soporte recibido de Carlos y Chad debo decir fueron excepcionales, su apoyo y recomendaciones de las mejores que he recibido en cualquier dealer. Si tienen intencion de adquirir un auto usado, busca a Carlos y a Chad que seguramente de mostraran las mejores opciones de acuerdo a tus posibilidades y financiamientos sin muchas explicaciones y obstaculos. Garcias Un abrazo
Replaced My Truck
by Roxy from Oceanside California
January 14, 2019
This car was a great transition from my Nissan Frontier Truck. I was looking at Ford Flex, Ford Explorer and Nissan Murano. The expectations I have are all satisfied in the Highlander. Needed a large enough car to haul my family around, and my ton and a half of clay and equipment.
My purchase was a bit lengthier in process than usual ,but it all worked out . My car salesmen Xavier Pena was professional and patient . Marc in the financial department was also very helpful and accommodating. I would recommend this dealership to anyone ,they have a wide variety of vehicles to choose from and many helpful staff .
Toyota is the only car I would consider owning.
by Pat from Atlanta, GA
November 20, 2018
Reliability is excellent. I’ve owned a number of Toyota over the years and I keep coming back to purchase another Toyota because of the reliability and the excellent staff that sell and maintain these vehicles.
The manager was great and honored my warranty, service was great and quick for repairs The waiting area was nice as well as the free shuttle.
Perfect size SUV with all the electronics.
by zznotop from Carmichael, CA
January 9, 2019
My Limited model has just about everything including heated & ventilated leather seats, sun/moon roof, nav, Toyota Safety Sense system, tow package, running boards, roof rack cross bars, 19" wheels, etc.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.