Used 2015 Toyota RAV4 for sale near West Laurel, MD

On Friday 8 December 2023 I took my car to Oursman Jeep in Bowie , Maryland. For whatever reason the computer would not recognize the key when trying to initiate ignition. At Ourisman Jeep the service advisor , Mr. David Valenzuela, listened to my concerns and, at no point, did he interrupt allowing me to to clearly present the problem. He asked me a handful of questions to narrow down the possible cause of the problem . A short time later he decided it was not the car itself but the fob battery. He replaced the battery in both of my fobs : problem solved! I certainly was impressed with how he deduced what the cause of the was. As impressive as the problem solving was , what was equally impressive was his command of "Customer Service 101". Eye contact, respect for me as a customer/ human being and not as "the guy with the malfunctioning Jeep". He was patient to a fault. Great example of "just getting the job done the right way". 5 stars, at least.

Bought used in 2018. Car has been incredibly reliable. Besides one brake job, one set of tires, and one battery I have not done anything except oil changes. Not even a taillight.

I had a phenomenal experience at this location Starting with my phone call 3 weeks prior with GM Yancy. Yancy listened to all my concerns answered each question and provided great feedback. I was assigned to the BEST sales rep Ahmer. He gave exceptional service! I can’t say enough about these two gentlemen. They took great care of me from beginning to end and have gained a customer for life♥️

A lot of the other reviews go over build quality, features, comfort, etc.. Briefly I will say after being in this car for almost 9 years: the car (especially the XLE/sport model) is on the stiffer side and can be harsh. The upside is that it feels incredibly planted and there is minimal body roll. It is easy fun to take on windy roads with the "Sport" setting, which further tightens the ride. Road noise is not the best. Wind and tire noise is om the louder side. Materials are nothing super premium in the XLE, but the interior is built like a tank and has held up well. No electrical issues. The engine and transmission are fantastic. The small 4 cylinder makes the car sporty with 187 HP and it is also silent. It has a pleasant sound when accelarating and you hardly hear it. The transmission is a 6 speed, but is overall good. Smooth shifting in both sport and city driving. Reliability-wise this car has been absolutely fantastic. The car has been lazily maintained and is currently at 220,000 miles. It still drives and shifts very smoothly. This car is a sportier crossover. It is a good choice for somebody who wants more sport compared to say a CRV. It is and has been proven to be reliable though.

I had an amazing shopping experience with these guys. Mustafa, the GM was very knowledgeable and helpful. Muhammad was a good salesman. They gave us a great deal and made the whole process seamless and easy! Highly recommended and already referred to family and friends who also got cars from them! Will definitely return here first when I'm ready to buy my next vehicle. I think I found my favorite dealer for life!

Bought car in 2017 with 6000 miles, only changed battery at 40000 miles,good on gas,lots of room,I would buy this Rav4 again new thank you

I love my Rav 4. No problems at all. Granted I am a 70-year-old granny but totally worth it in all respects. Perfect size for me too

Devin went the extra mile to help get us out as quick as possible. We got what we needed in a reasonable time.

This car drives smooth. I only buy toyotas.this car is very roomy and I love the features in the car, for example blind spot light warnings, blue tooth in car etc...

My 3'rd car from Sheehy. Have always been treated well by sales people and have always been pleased with my cars.

I am buying a used car after 8 years, and this was great experience. No haggle is what I care. I was not forced to buy GAP insurance or anything else. The only complaint is, the lady taking down payment at the cashier was hesitant to tell me the details of the transactions before making a payment and showing attitude, but everyone else was great. I highly recommend this carmax.

I wanted to purchase a new vehicle. The vehicle I seen online I thought was a great car, Mr. Joel Lisman found me a even better car with less miles and cheaper then the car I was looking at. Once I came to pick up the vehicle I was at Carmax for less than an hour, then I was driving away in my new car. 😁

This is my second Outback purchased at FitzMall, last one in 2011. Turned in the older one with 135K and bought a beautiful 2019 with only 16K. Appreciate the "no hassle, no haggle" pricing and the "no pressure," service of Darrin and Scott. Manny, who handled financing was also terrific. Look forward to visiting the excellent service department in the future, especially my favorite Ismael. All in all, a great experience.

Michael Henry is an excellent salesman! He listened and worked hard to get me the car I was looking for.... of course I did my research to know what I was looking for .... and more importantly, he found the car at the price I was looking for! 5 stars to Michael! Make sure he’s the person you use to find you the right car for the right price! He was very patient, professional and mindful! I also appreciate the length Carmax agreed to go to to ensure I was satisfied with the Vehicle to fix needed repairs. I give them 3.5-4 stars for that. I did not like the loaner car that Service put me... it was not good to borer line okay.

The entire process was seamless. Aaron Ringgold our Sales Consultant was the best!! Milton Taylor the Finance Manager was efficient and appreciate him going til he extra mile. Everyone was professional, and experienced and personable. Not just your average car dealership. I. would encourage anyone looking for a new or used vehicle to check Heritage Subaru of Owings Mills out!!

I especially am pleased with Eric, the person who is my contact in the Service department. He is wonderful to work with and takes care of my and my car?s needs as if they were his own.

Service dept. did an excellent job! especially from Ms. Lara Stauff she was very responsive when i had a question. Staffs are friendly and professionals. Highly recommended.

Service was great and Steven Williams was very professional and courteous and friendly.👍👏 Keep it up

a major reason I buy from Fitzgerald is because of the service of Steve Winkler; the best; efficient; and a delightful guy

Thank you mutaz for giving me an amazing Tacoma I appreciate so so much thank you