Used 2023 Toyota RAV4 XLE for sale near Lansing, IL

I had a great experience! I was able to be serviced with excellence! My salesperson, general manager and other employees made sure that I was welcomed and treated with respect!

I recently purchased a 2023 RAV4 Hybrid and love the car in general. That said, I have one major complaint. Shortly after purchasing the vehicle, I was using my iPhone connected to the Multi-media screen through CarPlay, when the iPhone maps app disappeared and I got a splash screen saying “Experience Toyota Drive Connect.” There was no way to exit this screen apart from pulling over and restarting the car and reconnecting the iPhone. I googled this issue and saw various possible solutions, but none worked. I called Toyota and after multiple delays, was told that the only way to get rid of this screen is to purchase a subscription to “Go Anywhere” which includes Drive Connect and Remote Connect. The cost is $15 per month, plus whatever tax you pay in your locale. While Go Anywhere has some nice features, it should be an option, not a mandated purchase to utilize CarPlay. It seems to me that this is essentially extortion, forcing owners to purchase a subscription in order to use CarPlay. This is beneath the high standards of Toyota. I’m sure that Toyota could disable this splashscreen easily should they so desire.

My experience, was very pleasant, courteous, Derrick and Guy are the best, above board service.

Went to the dealership for my first service. Dawn Thomas was my advisor. She did a fantastic job of explaining the process and what to expect in the future. Thanks Dawn

Very nice team members and clean atmosphere everyone including the sales group were great. Select was lacking

I love my Rav4. It's not only fun to drive but is a sharp looking vehicle. It has plenty of room for passengers as well as our 2 dogs.

Amyla was the absolute best! Everything felt like a breeze when I came in. She was super friendly & knowledgeable. Buying a car can be nerve wracking but she made this process stress free. I love how she connects with her customers on a personal level. Both my mom and sister have bought from this location as well. If I ever know someone looking for a Toyota I’d highly recommend this location and from my experience I’d recommend that they specifically work with Amyla.

Beautiful, well running car. Excellent mileage, quiet, with comfortable ride. Lots of advanced safety features. I miss the CD player, and radio is too complicated—user friendliness could be better.

Came in with my parents and worked with Rick, he showed me a few vehicles , while ended up buying a nice Mazda. This dealership has a great selection of vehicles.

Prompt service:. They were ready for my appointment. Comfortable waiting room with WiFi. Service included a free car wash which I needed. Oil change price ( with coupon) competitive with standalone shops like Jiffy lube.

Thank You Jim F., Service Advisor For Making My Most Recent Car Repair & Services, A 100% Good Experience. You And Orland Toyota Service Dept Of Tinley Park, IL 60487 Became The Complete Problem Solver/ Missing Link To a 7 day Unsolved, Time Consuming, & Nerves On Edge, Regarding A Air Tire Pressure/Sensor Fiasco. Thanks Again For The Fix And Go End >To The TPS Fiasco !

The service is always thorough and efficient. When you leave you know your car has been expertly serviced.

I had my car in for service. The service department was wonderful. We waited for the car. We were in and out in less than an hour. Alan and Irma Johnsen

Dropped off my vehicle for service and was notified within the estimated time. Good experience as usual.

Tony Bedolla went above and beyond to help me get my new car.I have known him for couple of years. He goes extra miles to make you smile at the end. I totally recommend Toyota on Western to anyone who needs to get a Toyota car. I am giving Tony and everyone there 5 star.

my parents bought a new camry back in 2016 the salesperson Greg recognized them right away when they walked in we came back to sell the camry because my parents wont be driving anymore even though we werent buying a car they treated us very well and were fair to my parents. big thanks to Greg and now i might buy a new camry from this dealership though i live in Indiana.

Based on my experience, I have to give five stars and double it to ten. What more can I ask? Very lucky! My first call was with the service manager Alberto. He explained the details of what to do in the situation like I was experiencing and Alberto, Nick and many others worked like a great team. They are polite, kind and they followed through every promise they made, charged me the minimally necessary, and even went ABOVE and BEYOND to reduce cost knowing what I have been through. Not only the new catalytic converter was restored, but I understood my car more, oil, fluid change, the car got a new life. I knew my car was happy there. Not only I am super grateful, but I know that God will bless their service, and each one of them for their kindness! Thank you! BTW, they provided great shuttle service at no charge, my car was super clean, the 13 year old battery was replaced, I truly appreciate the attention to detail. The car was there for 9 month due to the national back order, they took SUCH GREAT CARE for the car. Here is a bit more detail: My Prius's catalytic converter was stolen 9 month ago, since then my car has been through two Toyota dealerships. I called five. I had to move my car due to the dealership change stories after got me in or asking for excessive work, some suggested welding, it became confusing and exhausting for me physically and mentally having to move the car multiple times. So I just randomly search Toyota dealership and ended up calling Toyota on Western. The call with Alberto was short and sweet, about five minutes, I decided to move my car to their location. Glad I did! Alberto was straightforward, very educational and professional. It was from him, I finally understood, why welding the catalytic for the Prius converter is wrong, and I am all for doing the best for my car. I was uplifted, and relaxed after Alberto took my car in. He also move the car from time to time to keep the break in good shape, no amount of money or compliment can be exchanged with such genuine help and willingness to do good. I am smiling, and feeling very thankful!

love this dealership bought 4 cars here and i will buy the next one here too the crew is friendly very helpful and fair they will call a lyft for you if you dont want to wait for the service for you car

called and spoke with Mildred she was very helpful comparing honda and toyota I've owned both I think the camry is the better car we will see

Great deal and service on a beautiful low mileage certified 4 Runner. Thanks Mickey C

Edgar was very helpful and respectful and took my timer serious and answered all the questions I needed answered. He took the time to show me all my different options that would fix my budget. Did an amazing job !!

Helped me get the best interest rate even with bad credit!!! Gloria really helped me out! I thought i was gonna have to pay a crazy monthly payment because of the market but my payment was actually lower. I already recommended my family to shop with gloria

Paul was great to work with. Easiest car buying experience I have ever had. Paul knew I was an hour away from the dealer, and was very honest over the phone regarding the details of the car (most dealers are not). His manager Nick was also very honest and great to work with. He was very creative to think of ways to close the deal, to get us both what we want in the end. Thanks guys!