Will use One Toyota again
December 3, 2018
A few years ago we had a very bad experience at One Toyota when looking for our new Sienna van. We ended up at another dealership further from home and got a better deal with none of the typical auto dealer B.S. involved in the car buying experience. Very soon after buying the van, we had a failure in the BSM system and brought it to One Toyota for warranty service and were told it would cost over $1000 to fix. We took it to the dealership that sold it to us and they said it was a warranty issue and fixed it for free. From then on, we only took the van to One Toyota for prepaid maintenance issues. Recently I blew a tire on Heggenberger within a mile on One Toyota and so asked to be towed there since maintenance was also due. Here's where our attitude shifted, thanks to our service advisor, Chase. He was able to get us a very fair prorated discount on a set of Michelins that should have lasted 60,000 miles but only made it to 29,000. Additionally, new front end struts were put on under warranty. Chase was also very available for questions and also really new his stuff when we asked questions about our 30 year old Land Cruiser which we also brought in the next day to be looked at. The only reason we brought the Land Cruiser in to One Toyota instead of the usual place was because of Chase and how accommodating and knowledgeable he is. Also a really nice guy. So, not sure what had changed to make One Toyota a place to return to and encourage recommendations to others, but please don't change! And give Chase a raise😁.