Matt Smith went above and beyond to find the perfect car for our family after our car was totaled. We live in KC and he was available for any questions even after office hours. He promptly provided pics and all requested info even while looking at cars at other dealerships. After driving to Jeff City to see the car he made sure it was in top condition and everything we wanted was addressed. He had impressive customer service especially for car sales. He made sure we we happy the whole way through and even told us to call if we have any questions about the car or service after we got back home. Gemma was a blazing gun in the financing dept she was very efficient and straightforward without any pressure. I would make the drive again to Jeff City any day. Thanks Matt and Gemma for a wonderful experience.
Had another great experience at Riley Toyota! Matt Smith worked his magic again.!He took the time to even bring me the truck I was interested in on a Friday evening after hours. I came in the next day and picked it up. Gemma in finance worked her magic again! Highly Recomend Matt Smith and Gemma at Riley Toyota!
My purchase experience with Matt Smith was the best ever! He and I selected a car and worked out all the details via text. I came in the next day and he had everything ready including remote start and window tint already completed. I was literally in and out in 15 minutes. Gemma in finance was phenomenal! Very friendly and fast just like Matt! I highly recommend Riley Toyota and Matt Smith.
I worked with Matt Smith and Gemma Mkenna, together they helped find the perfect car, and payment plan for me. While helping figure out how to payoff a few other bills as well!! I would highly recommend them!!!
Matt Smith did a wonderful job in putting me in the perfect car for my needs! He listened to exactly what options I wanted and gave me several cars to choose from. He went above of beyond my expectations. i highly recommend Matt Smith and this dealership. Awesome job!
Dan Weible is excellent to work with I would recommend him to all of my friends and family. We bought a 2015 Tahoe back in September and our experience with Dan was very pleasant - he is easy to talk to and was always available to answer questions even on his days off it need be, he was always willing to go out of his way to meet our needs - excellent sales person. Thanks Dan! Janet & Kevin Schulte
We bring our Rav4 to Machens for service and have never had any issues. The service department always does excellent work, with original Toyota parts I know we can trust. Terry Pruett is very pofessional, friendly and thorough. I heartily recommend these guys.
I contacted Joe Machens through Cars.com inquiring about a used vehicle. I told them I lived 2hrs away. They said they would work with me as much as possible. I had a trade in vehicle too. All they asked for were pictures of the car and the VIN and they gave me a trade-in offer. The deal was worked out to it's fullest extent. However, the timing wasn't good enough. I decided to wait a few months for taxes to come back. The amount of help they provided and the professionalism exuded has been the best I have seen in my life so far. I will return to this dealership when the time is right.
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