Very positive staff from initial phone call to working with Finance and driving off the lot! I knew this was where I wanted to buy based on how straightforward and prompt Alex was, I shopped around and this was where I found the best deal.
I was looking for a good used car for my daughter. I came across a 2015 Volkswagen Tiguan with low mileage and a GREAT PRICE! I don't enjoy dealing on a selling price with a dealership...the price was right. I emailed the dealer and got a quick response. Called the salesrepand had him physically stand next to the car to verify the features as advertised. I didn't understand how the front seat adjusted so he sent me a video demonstrating the process. I drove 150 miles and ended up buying the car. They were quick getting the paper work together and we drove it home! They have followed up after the purchase....very friendly and customer service oriented.
Look around first so you understand that their prices can't be haggled but it is worth it. I couldn't find a single car within $1K of their price. And the quality of the car was outstanding. Easy. Great kid's corner keeps them occupied too. No pressure sales is a beautiful thing.
Really excellent customer service from Sam Okiyama. He was so thorough and knowledgeable that his information became the deciding factor in my decision to buy. Also Scott Yeager, really great phone communication, lots of courtesy, and he got a dent in the car handled in just a few minutes and the repair was done within a week. He expedited all the steps and I felt like he advocated for me throughout the entire transaction.
I was recently searching for a new car and I have to say, this was one of the best locations I have visited. My wife and I had previously scheduled an appointment, and when we got there, we were instantly greeted. They had the color we wanted and they were extremely professional and patient with us and explained every single little detail of the car, prices, and paperwork to us. We got a very dependable Buick sedan, which was exactly what we've been looking for. They even gave us a good deal. I came home in my new car very pleased. I would recommend this location to anyone who's looking for an affordable, yet efficient automobile.
I found my vehicle here on cars.Com and all I had to do was click the "check availablility" button and Diego was on it. I received an email early the next morning, found the vehicle the night before. After a couple of days and a few emails back and forth I had the details and a price quote on our 2011 Routan van. We arrived at this dealership and the entire staff was very attentive. We met with Diego and the floor manager Hoosan, hope I got his name right, then the van was brought out and a little over 3 hours later we drove away. The entire process was very efficient and Manny, guided us through the finance portion easily. He was very professional, but had a personal touch that was quite relaxing. It was like doing business with an old friend. The whole experience today was the best vehicle buying experience I've had in the Bay Area in the over 25 years and over a dozen vehicles I've purchased over those years. It was pleasure doing business with them and I will definately return.
My wife n I bought another Nissan sat 15 after our Last car was totaled, everything when good during that process.
4, 5 days later my wife noticed that a little center piece of one of the wheels fall off, so Friday 20 I when to the dealership to see if they can replace that part !
The reason why they couldn't help me was that the manager already bought the copy key or second key are out his pocket!
So far this is the third car I have bought at this dealer
2004 Nissan frontier
2005 Nissan morano
2017 Nissan altima
They going to lose my business and recommendation over a $98 dlls worth part
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