Excellent Customer Focus
December 3, 2018
Shortly after moving to Phoenix, we had the need for a vehicle to put a bunch of miles on. After learning the used car market here, it was clear we were going to have to look elsewhere. While buying propane across the street form Lunde's, we saw a banner advertising a new VW for the pricing of used cars we were seeing. On a hunch, we went over. We were promptly greeted and inquired about the advertised vehicle. The salesman Danny pointed at two rows of sale vehicles, and asked what color. Not what we expected. We chose the color, took a test drive, and decided to buy the car. We went inside and discussed price. Based on our experience with used car shopping, we expected thousands of dollars of dealer adds. Danny explained couple hundred dollar add was the only one and included tinted windows, pin stripes and lifetime power train warranty. That's it! I was OK with this. We went into business office, no pressure to buy anything else. Was offered a lifetime bumper to bumper warranty, and we opted for that seeing as we would likely have 100K miles on this car in two years. Who could imagine this car is warranted as long as we own it with no mileage restriction? It is! We left the dealer so they could prep the vehicle, etc, returned with the payment, picked up the car, etc. We have driven this car a lot. We drove this car from Phoenix to New Orleans and back without incident. It is an impressive little car, and we love it! When we brought it in for an oil change just months after purchase (10K mile mark), Danny the salesman came out to greet us. He remembered we were going to put a bunch of miles on it and came to see what we thought about the car. Lastly, the dealer always follows up with us, calls to schedule the service, and is very customer centric. If I am ever in the market for another vehicle that Lunde's carries, I will go there first.