I had an amazing experience as a first time buyer. Carlos was extremely thorough and I couldn't have asked for a better consultant! The sales team did everything in their power to make sure I got what I wanted while maintaining the same target price. I'm absolutely in love with my new car!
Picked up a car on their website, told them what I can do for payments, THEY GOT IT DONE IN MATTER OF HOURS, Jeffrey Eller picked me up at my home and explained ? I had professionally , efficiently and effectively. Made my leasing simple and easier.
I had issues with my Passat TDI traveling thru South Florida, I brought it in, within two hours I was back on the road issue resolved. Darren went above and beyond to assist me. I felt for the first time 100% full support from a VW Dealer. Thank you for outstanding customer support,
We stopped by to look at a used Tourag but with our salesman's assistance, we learned that a new VW with the warranty of 6 years/72,000 miles would be a better fit for our needs. James, our salesman, was not pushy at all. Instead, he was helpful and answered all of our questions. He even called a day later to check up on me to see if I had any questions. We had a GREAT experience and I love my new car!
Outstanding service by Nelson , our salesman. He was very patient and unlike salesmen in other settings he was very genuine and made us feel at ease.
Finance team made last process go as smooth as possible.
Mi experiencia en la compra de mi guagua fue exelente la vendedora Beatriz muy profecional siempre afuego con nosotros, buscandonos opciones manteniendo siempre la buena cara y la pasiencia hacia nosotros y la familia por el tiempo desde que llegamos, en la busqueda de nuestra guagua asta la compra de esta misma.
I brought my car in for an oil change without an appointment, somebody approached me when i parked the car and guided me to Kenneth Love for processing. Told him what I needed to be done and got an estimate for how long it would take to do it. Service was finished on time as promised. Kenneth then threw in a complimentary free car wash! Very satisfied and will definitely come back.
We had the pleasure of working with Wes directly and he was FABULOUS! He was fun, easy to work with, and there was zero pressure. He know tons of fun facts about the car and you could tell he loves his job! Including 2 test drives, we were in/out in under 3 hours! I would absolutely come back just to work with Wes again! He was super and this was hands down the VERY BEST car buying experience we have ever had! Thank you!!!
I appreciate the staff in doing the best deal for. They were looking out for me this year as last year was disappointing. Dwight and Dowain were my salesmen and Josh Neville found the vehicle in south Florida. The vehicle is perfect.
Sam the manager estimated the cost to the penny before I bought it. Hector was the finance manager.
I have bought several vehicles here before and today’s purchase was the best.
Robert and Jaime were very friendly and helpful. They both went out if their way to make sure I was buying the right car to fit my needs and budget! This was a no stress purchase! Thank you both, you made this a very pleasant purchase and gained a loyal customer.
Fields in Sanford is a great place to purchase a vehicle. I could not ask for a better sales person (Brent Osbourne). Very professional, friendly, helpful. He knows how to convince you to make a purchase without putting on pressure, I did not plan to purchase a vehicle there but, i end up making a purchase more than once, plus sending other people to make purchases. Mr. Osborne is simple a awesome sales person and and very reliable. He returns missed calls promptly. He has great customer personality.
Excellent service , fast , and feels right at home
by Victor Ocasio from kissimmee
June 8, 2018
I went to Michael s auto and the experience was amazing, I got together with Ken and he went above and beyond, he got me an amazing deal , the car was in excellent condition. Im going to recommend Michaels to everyone I know , and I'm definitely let them know to look Ken up. Wonderful job guys.
I am a patient person, but almost a year after I purchased my VW, my patience is gone. I am still waiting on Frank Rowley to fulfill his promise of switching my spare tire to a full size. As I have always had full size tire spares, and that was a condition of my purchase. Frank has made every excuse, but ultimately has completely failed to fulfill his promise. The latest excuse is that a full size will not fit my spare storage, but he would continue to look for one for me. Really? No one knew that a year ago? And if it will not fit, why continue to search? My recommendation for purchasing a car from Frank Rowley is get absolutely everything in writing. That was my mistake. I wish I could take back the glowing review I wrote in January 2018 when I actually trusted Frank.
Our sales rep., Michelle, was fantastic and super patient in accommodating my wife's health & vertigo issues, getting us into several Tiguans for test drives. We initially thought a Tiguan would be a good choice, but after initiating the purchase, on the drive home it became apparent that the vehicle was not good for my wife's vertigo as it just sits a bit too low. I can't express enough how understanding and accommodating the manager and staff were at "un-doing" the deal when I returned with the vehicle about an hour later. Truly this was one of the best car dealership experiences I've ever had and really wished the Tiguan would have worked for us. We liked everything about the car, but it just sits a bit too low, although this was not apparent initially on the test drives. Great dealership and good people. A refreshing change from the many "vulture" sales dealerships out there.
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