2019 Volkswagen Passat for Sale in Houston, TX

The purchasing experience I had when I was taken care of by Elizabeth, was excellent. No pressure, very friendly - couldn't have imagined anything better. However I want to add a note, that when I first called this dealership to check availability of this vehicle, I talked to a gentleman, who promised to call me back with information and he never did. In fact, when Elizabeth checked the system later, there was no record of my call. I'm glad I followed up and met the right sales person in the end.

Top of the line customer service was provided throughout the entire process.

Above and beyond service! We set some clear expectations about the car we wanted, the price we were willing to pay, and the time we had available to discuss the purchase and the exceeded those expectations.

We had a great buying experience with Ashone at Momentum VW - Upper Kirby. He helped us to meet and exceed all of our goals! Great work Ashone!

Steve Grace is the best car salesman I have ever met. 100% class, totally honest and made the experience extremely pleasant.

My salesman, Richard Acosta was wonderful and answered every question that we had. The dealership didn't have the color car that I wanted so they searched and found one. Someone went up and got it from the other dealership the same day at no charge. So far I love my new Atlas!

Went in for a recall on my 2016 VW Passat. The staff was very pleasant. I didn't have to wait long. The job took about 2 hours. I was very pleased with the experience.

Always a pleasure doing business with Greg Johnson.

I gave a lot of "averages", but expected a lot more from Volvo. When the sticker price is $63k. These folks can't hold a candle to a luxury dealership. I wrote a super lengthy review to Volvo. I purchased a new 2016 VW from them, vowing never to darken their doors again, but.....got sucked in to a 22% off MSRP deal that I couldn't pass up on a 2017 S90 loaner. In both instances the sales people were great. In both instances it went downhill from there; delivery, make ready, promises made, promises broken over and over. If you have to buy from them, ask for Reid on the VW side, and Chris on the Volvo side, but be prepared for subpar service after the sale.

I used the USAA car buying service which put me in contact with Todd. The entire deal was set up over the phone and when I arrived in Houston, Todd had everything ready to go. We were in and out in less than an hour and the vehicle was exactly as I requested. No hassle, no pressure, just a great experience. Thanks Todd!

Martin Carbajal, internet sales was amazing. He even offered to bring the car to me when he found I was injured from a wreck. The car I found at this dealership, through cars.com, was pretty much what I was looking for to replace my totaled car. Once I requested additional information about the car, Martin reached out to me. He was always very pleasant, courteous and professional. I never questioned the car, the dealership or Martin's integrity. However, the dealership was over an hour away, on the other side of Houston, from me. But they did have a car I was interested in. Over about a period of about 2 weeks, Martin would check in with me every 3 days or so. Absolutely no pressure and complete understanding for the reasons I couldn't make it to the dealership; usually Dr/medical tests related, and there was that crazy rain. During the time Martin and I were communicating, my husband was out searching locally. We were at the point where we had to get out of the rental and replace my car, when I told Martin that I was afraid, the trip and the typical buying experience would just be too much for me. That is when he told me he would bring the car and paperwork to me! Wow, I really hope the dealership appreciates him! My husband did in fact find a car at a local dealer. We decided to go ahead and move forward with it. It certainly wasn't as close to having one delivered to your driveway, but I was able to check all the boxes. I honestly hated that I didn't get to meet Martin and work with him, in person. I know he was disappointed, but didn't show it and was very professional and understanding about my personal situation. So I can't say much about the dealership other than it seemed to me, they had a good selection of pre-ownwed cars and they are smart enough to hire some great sales associates. Make sure you specifically ask for Martin Carbajal when looking for your next car! He will treat you right.

Never actually visited do to distance but they were very willing and helpful negotiating over the phone. Salesman was helpful went back and forth several times but couldn't get where we needed to be on price. They tried though.

I purchased a Chevy last August and noticed a warning message the other day...StabiliTrak. Thomas was excellent today as well as the other day when I first called about this issue. I just want to tell him THANK YOU again, as well as tell DeMontrond/GMC they made an EXCELLENT choice when they hired him. Thank you, Thomas!!

smooth transaction...no hassle...very responsive services from sales person ..would buy again from them

Best experience I've had purchasing a vehicle!!!!!

Great service. Short wait time. Karla was excellent as usual.

First service for my Forester and it was very easy and no hidden surprises!

I am a long time Subaru customer and have bought several Subaru,s. I have known several service reps but Karla Thurman is head and shoulders above every service rep I have known. She is very knowledgeable about Subaru products and the service they require. I know when I deal with Karla that the correct service for my vehicle will be provided. This dealership is fortunate to have Karla at their location - Kudos to Karla - Robert Castaneda

Was the easiest car buying experience I have ever done and I have bought many many many vehicles in the past. Definitely recommend!

My husband and I have purchased five subarus from West Houston Subaru. The buying process is stress free and customer oriented. The service and repair department is excellent. Yesterday we bought another car, 2017 Outback, from Vince Ramacca. Vince knows the product and is able to answer any question buyers could possibly ask. He is quite fair and extremely helpful in differentiating qualities among the various models. Vince has a great personality and sense of humor! He really listens to customers and is extremely helpful in guiding them to make informed decisions. Bravo, Vince Ramacca! Job well done!