Really excellent customer service from Sam Okiyama. He was so thorough and knowledgeable that his information became the deciding factor in my decision to buy. Also Scott Yeager, really great phone communication, lots of courtesy, and he got a dent in the car handled in just a few minutes and the repair was done within a week. He expedited all the steps and I felt like he advocated for me throughout the entire transaction.
Scott Yeager was a pro. He knew the car, he knew the financing programs, he was a Volkswagen enthusiast and VW owner. Great man. We haven't bought the car yet, was my wife is overseas till month's end.
I sent them an email after their closing hours. Robert responded to me within an hour. I wound up driving there the next day, Saturday (2 hrs). He had the vehicle ready for me to test drive. I thought I had a loan pre-approved thru my credit union. He set me up with a computer to go online and finish up with them. They were a disappointment. They said the "approval people" did not work weekends. WHAAAAT!
He hooked me up with his finance guy and I was out the door with my new car. HAPPY HAPPY, JOY JOY!!!
My was easy to schedule online and check-in for my appointment was quick and easy. I like that a shuttle is offered because it made it easier to get in and out for my service. And of course, everything was taken care of in a professional and timely manner.
Very positive staff from initial phone call to working with Finance and driving off the lot! I knew this was where I wanted to buy based on how straightforward and prompt Alex was, I shopped around and this was where I found the best deal.
We bought a car yesterday. Entire family with 3 kids spend a few hours, driving various cars, sitting in them, asking thousands of questions and literally driving the two product specialists nuts. Their patience and professionalism was the reason why we bought at the end. Plus, they just had the perfect car at a great price. But really, everybody who hates buying cars, this is a different experience, including the finance manager.
5 star recommendation!
No complaints on the salesperson Nate.
He did all the right things.
It’s just that the car didn’t feel right. He offered to try to see what he could do.
It’s just that I felt that the car was not right for me.o
Looking for a 2017 model VW Tiguan. Last years model is hard to find when all the 2018 Tiguans are the current focus of the auto maker. Chris got right back to me with the Tiguan I was looking at on Cars.com. Unfortunately since this 2017 SUV is such a hot item it was sold in just a few hours. You snooze you loose. Then Chris emailed me to let me know their was another 2017 Tiguan that could be available. Also did you know that Winn has a huge selection of VW GTI's. Love this car!!! GTI Sport, SE and Autobahn. My favorite is the GTI Sport. Test drive it and see for your self. Comparable prices and lots of cars to choose from.
Alex Pryadko is a professional in every sense of the word. Very helpful in the buying process, helping find the right car for the right price. This is the second car I've bought from Alex and I would highly recommend buying a car from him.
The service here is great. Chris made buying a new car easy. I was able to talk to him about what I was looking for and he was able to help me out and give me additional information about their cars that helped me choose one of their cars for my growing family.
We bought a used 2008 Ford escape here. Samuel was very helpful and understanding to our needs. The second day after we bought the car it had a check engine light, not qualifying the car for a smog inspection, but it was worked on and I was given a loaner. It was fast and efficient. Although I wish I hadn't been called in to make an appointment and I wish that process was taken care of on the phone. We got the car and the check engine light is off, but the AC belt has started to squeak, so we are taking it back this week. I am hoping that the issue will be repaired with no cost to us since its been less than two weeks, but we are under warranty, so i am hopeful that they will be fair to us.
Fast and knowledgeable everyone seem to know what they were doing. I was asked plenty of times if I need anything.
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